hmv (UK) - Dunfermline Reviews 

136
TrustScore 4.5 out of 5

4.7

Unit 53/65, Kingsgate Shopping Centre, KY12 7QU Dunfermline, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It doesn't matter which member of staff serves me in the Dunfermline HMV. They all know the product they are selling,also help in anyway to source the item im looking for, release dates etc. It's a p... See more

Company replied

Rated 5 out of 5 stars

Found what i was looking for straight away. Thought i would have to pay for delivery but i didnt. So im very happy and would highly recommend HMV to everyone.

Company replied

Rated 5 out of 5 stars

I bought albums for fathers day on line. Found the site easy to use and you get the same offers as you do in store. I don't live near a HMV so it wad easier to get them delivered to a store.near my da... See more

Company replied

Rated 5 out of 5 stars

It was my first time using HMV Dunfermline. I was desperate to get the right album for my granddaughter, Jeff Buckley is not someone I've heard of. The Dunfermline branch were right on the ball iden... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Dunfermline

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contact info

  • Unit 53/65, Kingsgate Shopping Centre, KY12 7QU, Dunfermline, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

136 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(136)

30,190 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly and informative

November 16, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Joan

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Very polite

Very polite , good service and chatty staff. Store well stocked and very clean .

November 11, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Mary, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Excellent service

November 1, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi NATASHA

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Excellent service competitive price

Excellent service competitive price. It was also grat to visit thr store and combine this with picking up the order.

October 31, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Steven

Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Above and beyond

Delivered on time and as promised. Dunfermline staff always very helpful and nothing ever too much trouble for them.

October 25, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Mr

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

very good customer service when…

very good customer service when ordering in store
quick delivery

October 4, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Ross

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Came very quick and well packaged

Came very quick and well packaged

September 21, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Jane

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Easy to order and arrived in store for…

Easy to order and arrived in store for pickup quickly. HMV kept me posted on the progress of my order. Friendly and efficient staff in store when I called in to pik up my order.

September 13, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hello Margaret

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

I ordered a vinyl LP

I ordered a vinyl LP, the staff were very polite ,efficient and respectful.
My order was delivered on time and i was kept up to date with the delivery process

September 13, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hello MR

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Amazing

Very fast and easy

September 5, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Gary

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

First rate

First rate. Well packaged item.

January 30, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Helen

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Excellent service.

August 12, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi DUNCAN

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

HMV in Dunfermline

HMVs staff member in Dunfermline, Elliot, was very helpful with my order and HMV delivered the order in correct order promptly.

August 8, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi James

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great company

Great company, fast delivery .
Great selection of music items .
Recommend

July 19, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Jane

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Was great service

Was great service. Elliot was super helpful and knowledgeable

July 17, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hello Claire

Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Dunfermline store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!

Thanks for shopping with hmv, see you again soon :-)

Rated 5 out of 5 stars

Customer friendly

Customer friendly assistant called Robert

July 12, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi George

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Guy in shop was very knowledgeable and…

Guy in shop was very knowledgeable and very helpfull.

June 13, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Frank

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great service

Sales assistant was initially extremely knowledgeable and helpful when I placed order and delivery time was impressive.

June 5, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Robert

Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Dunfermline store!

Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.

Thanks so much and we hope to see you again soon :-)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look