It doesn't matter which member of staff serves me in the Dunfermline HMV. They all know the product they are selling,also help in anyway to source the item im looking for, release dates etc. It's a p... See more
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Location
Switch locationUnit 53/65, Kingsgate Shopping Centre, KY12 7QU Dunfermline, GB
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See what reviewers are saying
It was my first time using HMV Dunfermline. I was desperate to get the right album for my granddaughter, Jeff Buckley is not someone I've heard of. The Dunfermline branch were right on the ball iden... See more
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Pre-ordered a game in store and the whole process was so easy and straightforward. Asked a lovely guy behind the till about when the games are generally available for pick-up and he was so helpful and... See more
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The HMV assistant was extremely helpful when I enquired about the availability of a particular vinyl album. Despite not being available in the store, she checked and confirmed that it was in stock a... See more
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Company details
About hmv (UK) - Dunfermline
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 53/65, Kingsgate Shopping Centre, KY12 7QU, Dunfermline, United Kingdom
4.7
Excellent
137 reviews
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This company invites their customers to review, whether positive or negative
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Reply from hmv (UK) - Dunfermline
Hello Neil
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
It was fast and great service
December 14, 2024
Reply from hmv (UK) - Dunfermline
Hi Sharon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
First class service …
First class service from a very efficient customer assistant called Elliot in Dunfermline
December 12, 2024
Reply from hmv (UK) - Dunfermline
Hi Mr Mason
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Friendly and helpful staff
Friendly and helpful staff, excellent service, would definitely return and shop again
December 11, 2024
Reply from hmv (UK) - Dunfermline
Hi Scott
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Grandsons christmas
Easy to find what what I wanted online...Fast delivery to local hmv shop where member of staff was efficient
December 8, 2024
Reply from hmv (UK) - Dunfermline
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Rocker satisfied always
The service is always brilliant with staff polite and helpful. I don't normally order deliveries online and to the store. However it was excellent delivery time and only took a couple of days to arrive.
December 6, 2024
Reply from hmv (UK) - Dunfermline
Hi Alan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
i have yet to receive my package
i have yet to receive my package. i was told a final email would let me know when it was ready to collect and it has yet to arrive
November 30, 2024
Reply from hmv (UK) - Dunfermline
Hi Sean
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Reply from hmv (UK) - Dunfermline
Hi Owen,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Kept me updated on despatch and…
Kept me updated on despatch and delivery to the store, staff were friendly and helpful.
November 16, 2024
Reply from hmv (UK) - Dunfermline
Hi Janice,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Click and collect for a pre-order was brilliant
Pre-ordered a game in store and the whole process was so easy and straightforward. Asked a lovely guy behind the till about when the games are generally available for pick-up and he was so helpful and informative, ordered it for me and offered me home delivery rather than click and collect if I wanted it. Got emails to confirm then once it was dispatched and ready to collect, really communicative and collection was no bother at all. Really great service!
November 4, 2024
Reply from hmv (UK) - Dunfermline
Hi Becca
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Dunfermline
Hi there,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Dunfermline
Hi Mike,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pre order a cd stuff was helpful and…
Pre order a cd stuff was helpful and lovely experience overall.
September 18, 2024
Reply from hmv (UK) - Dunfermline
Hi Sara
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service
Easy to order on line and collect from local HMV store
Now I’m enjoying my old vinyl records again
August 25, 2024
Reply from hmv (UK) - Dunfermline
Hi Martin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service from del
August 15, 2024
Reply from hmv (UK) - Dunfermline
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Simplicity of order safe website
August 8, 2024
Reply from hmv (UK) - Dunfermline
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff
Very helpful staff, got all the products my son wants , my son has learning disabilities and can spend hours in the shop. Thank you.
July 22, 2024
Reply from hmv (UK) - Dunfermline
Hi Alison
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Dunfermline
Hello Matthew
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Ordering in store.
Did exactly what it said on the tin. My order arrived within the specified time 👍
March 23, 2024
Reply from hmv (UK) - Dunfermline
Hello Ian
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Case was broken
Case was broken on my cd so that meant a trip back. I then got a replacement cover but that was cracked and no apology for coming out of warehouse like that. Cost me a trip back. Always check before u leave shop is my advice.
March 14, 2024
Reply from hmv (UK) - Dunfermline
Hi Kevin
Thanks for leaving us a review. We are sorry to hear of the issues you have raised in your review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
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