It doesn't matter which member of staff serves me in the Dunfermline HMV. They all know the product they are selling,also help in anyway to source the item im looking for, release dates etc. It's a p... See more
Company replied
Location
Switch locationUnit 53/65, Kingsgate Shopping Centre, KY12 7QU Dunfermline, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was my first time using HMV Dunfermline. I was desperate to get the right album for my granddaughter, Jeff Buckley is not someone I've heard of. The Dunfermline branch were right on the ball iden... See more
Company replied
Pre-ordered a game in store and the whole process was so easy and straightforward. Asked a lovely guy behind the till about when the games are generally available for pick-up and he was so helpful and... See more
Company replied
The HMV assistant was extremely helpful when I enquired about the availability of a particular vinyl album. Despite not being available in the store, she checked and confirmed that it was in stock a... See more
Company replied
Company details
About hmv (UK) - Dunfermline
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 53/65, Kingsgate Shopping Centre, KY12 7QU, Dunfermline, United Kingdom
4.7
Excellent
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience.
Staff knowledge and efficiency great, one thing, need a sign over the downstairs counter marked collections, went upstairs - were vinyl and CDs are-and joined to be told when I reached the front “sorry, collections downstairs”
February 22, 2024
Reply from hmv (UK) - Dunfermline
Hi Martin,
Thanks for getting in touch with such a positive 5 star review! We are sorry to hear of any confusion over the signage in our Dunfermline store and will pass this feedback on for review. We hope to see you again in the near future.
Cheers!
Helpful staff in the Dunfermline store
February 15, 2024
Reply from hmv (UK) - Dunfermline
Hello Sally
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Everything went as smoothly as…
Everything went as smoothly as possible.
The store assistant was extremely competent.
February 4, 2024
Reply from hmv (UK) - Dunfermline
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order and delivery to store…
Easy to order and delivery to store made it easy to collect...and very fast. Dunfermline shop is great and good friendly staff.
February 4, 2024
Reply from hmv (UK) - Dunfermline
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered the product on 2/11/23 for my…
Ordered the product on 2/11/23 for my daughters Xmas but didn’t receive until January 25…. Product was eventually received and collected at HMV…. This was no fault of HMV but funko pop Europe…. Good service from HMV and communication throughout the process…. Thanks guys!!
January 29, 2024
Reply from hmv (UK) - Dunfermline
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful staff.
Very helpful staff.
Unfortunately i had to return my purchase.No problem at all,completely hassle free.
January 26, 2024
Reply from hmv (UK) - Dunfermline
Hi Eric
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Friendly staff went above and beyond to help me find the items I wanted
I was wanting to order an item that was not due for a few weeks but staff told me I could order it and it could be delivered to my home amazing saved me a trip back to the store staff were brilliant
January 19, 2024
Reply from hmv (UK) - Dunfermline
Hi Mr Hudson
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Generations of Happiness!
I absolutely love shopping online at HMV. I got some records and CD’s. They have so much to browse and discover exciting new things. It’s a joy that I grew up shopping here and now my own children love it just as much!
January 6, 2024
Reply from hmv (UK) - Dunfermline
Hi Collette
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My items arrived when they said they…
My items arrived when they said they would staff were amazing so was the service can't wait to visit store again.
December 28, 2023
Reply from hmv (UK) - Dunfermline
Hi Helen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Online order to collect from store…
Order online to collect at Dunfermline store. In 4 days all order was there to collect .
December 24, 2023
Reply from hmv (UK) - Dunfermline
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered a Black Sabbath cd in store
Ordered a Black Sabbath cd in store, for home delivery was told roughly 6 working days it took 2, excellent service, guy that served me was very friendly, and helpful full marks to him
December 21, 2023
Reply from hmv (UK) - Dunfermline
Hi Colin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy website
Easy website. Delivered on schedule to store for collection. Really friendly store clerk.
December 27, 2023
Reply from hmv (UK) - Dunfermline
Hi Michelle
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Two floors
Two floors, have heart problem,climbed upstairs to where I ordered record to be told “you will need to go downstairs. ( that would have helpful to be told that when I ordered it). Trailed down again and commented to young assistant re not being told and he shrugged his shoulders and said well there’s an escalator at the end of the mall you could have used that. I won’t repeat my comments. Neither assistant was helpful. The order however was on time,pity neither assistant had any empathy for older customer so no I will not be back
December 27, 2023
Reply from hmv (UK) - Dunfermline
Hello Julia
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Reply from hmv (UK) - Dunfermline
Hello Margaret
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
t -shirtOur local HMV store didn’t have the…
Our local HMV store didn’t have the size of t-shirt I was looking for. Very helpful staff member kindly checked and ordered it for me from another store. It arrived within 3 days.
December 23, 2023
Reply from hmv (UK) - Dunfermline
Hi MM
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good experience in our Dunfermline Store
Helpful and friendly staff in our Dunfermline Store,
Excellent updates on our our and quick delivery.
We even managed to but current DVD Instire as they had stick to cover the demand .
We always buy from HMV...excellent local store which
December 23, 2023
Reply from hmv (UK) - Dunfermline
Hi Lorna
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Dunfermline
That sounds like a 5 star experience to us David, so thank you for shopping with us and merry christmas!
A very polite and enthusiastic…
A very polite and enthusiastic colleague..
Can we have customer WiFi please?
December 19, 2023
Reply from hmv (UK) - Dunfermline
We do our best Colin!
The Staff were very helpful
The Staff were very helpful , and I was so very pleased with my album .Arrived at the store in time for Christmas .Thankyou so very much , as I will order again from the store .
December 9, 2023
Reply from hmv (UK) - Dunfermline
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff were professional
The staff looked up to see if they could order the CD for us as it was an old CD from the 70s. They found it and ordered it and it arrived within a couple of days.
December 12, 2023
Reply from hmv (UK) - Dunfermline
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.