It doesn't matter which member of staff serves me in the Dunfermline HMV. They all know the product they are selling,also help in anyway to source the item im looking for, release dates etc. It's a p... See more
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Location
Switch locationUnit 53/65, Kingsgate Shopping Centre, KY12 7QU Dunfermline, GB
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See what reviewers are saying
It was my first time using HMV Dunfermline. I was desperate to get the right album for my granddaughter, Jeff Buckley is not someone I've heard of. The Dunfermline branch were right on the ball iden... See more
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Pre-ordered a game in store and the whole process was so easy and straightforward. Asked a lovely guy behind the till about when the games are generally available for pick-up and he was so helpful and... See more
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The HMV assistant was extremely helpful when I enquired about the availability of a particular vinyl album. Despite not being available in the store, she checked and confirmed that it was in stock a... See more
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Company details
About hmv (UK) - Dunfermline
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 53/65, Kingsgate Shopping Centre, KY12 7QU, Dunfermline, United Kingdom
4.7
Excellent
137 reviews
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Friendly staff
I prefer to order on line and use the click and collect option for convenience sake. The process is quick and simple to use, the items normally delivered to the store within 2 days. Whether using the click and collect or buying in the store the staff are friendly, helpful and professional.
December 6, 2023
Reply from hmv (UK) - Dunfermline
Hi Karen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great shop in the Kingsgate
December 9, 2023
Reply from hmv (UK) - Dunfermline
Hi Katja
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The guy behind desk was very polite
The guy behind desk was very polite, enthusiastic and helpful.
November 25, 2023
Reply from hmv (UK) - Dunfermline
Hi Leanne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good communication
Good communication, and good customer service, refreshing to see!
November 22, 2023
Reply from hmv (UK) - Dunfermline
Hi Andrew
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good and bad
Friendly and helpful assistant
I've deducted 2 stars for the horribly loud music being played in the store. I had to get out quick and feel sorry for workers who have to put up with it all day
November 25, 2023
Reply from hmv (UK) - Dunfermline
Hi linda
Thank you for taking the time to leave us a review. We appreciatereceiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Nice DVD and CD bundle
Good price for the DVD and CD bundle, easy click and Collect.
November 12, 2023
Reply from hmv (UK) - Dunfermline
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Waiting nine months ud kept me up to…
Waiting nine months ud kept me up to speed and game arrived. So thank u
November 18, 2023
Reply from hmv (UK) - Dunfermline
Hi Evelyn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The item I order was just as described…
The item I order was just as described and it was a very simple and easy process for click and collect so I’m very happy overall
November 13, 2023
Reply from hmv (UK) - Dunfermline
Hi Cheryl
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent
Very easy to order and pick up in store 🏬 in a acceptable time. Staff were very pleasant and helpful at all stages from ordering and pick up. Well. Done Dunfermline store staff.
November 9, 2023
Reply from hmv (UK) - Dunfermline
Hi Colin
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Person did his job
Served by lad who did his job nothing to make me recommend his service
October 24, 2023
Reply from hmv (UK) - Dunfermline
Hi Mrs Cunningham
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Kind regards
It was easy to order and collect from…
It was easy to order and collect from the shop
October 25, 2023
Reply from hmv (UK) - Dunfermline
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great Shop
Very helpful when ordering a CD. Arrived and collected on the release date. Assistant very pleasant and cheerful.
October 24, 2023
Reply from hmv (UK) - Dunfermline
Hi Carol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Known HMV from childhood.
I’ve been shopping in HMV for years, (when the big store was in Princes St, Edinburgh) then Fopp and now that there is a store nearby in Dunfermline I’m using that. The assistants have always been friendly and helpful. Dunfermline, Fife has friendly/helpful assistants as well. When I place an order it comes very quickly. ⭐️⭐️⭐️⭐️⭐️
October 10, 2023
Reply from hmv (UK) - Dunfermline
Hi Elizabeth
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Brilliant stuff the staff were great…
Brilliant stuff the staff were great especially the young Lad Fergus.
October 5, 2023
Reply from hmv (UK) - Dunfermline
Hi Frank
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service!
Excellent service!
Ordered a newly released vinyl to pick up in store and although the release date was delayed, I was kept up to date with the progress of the dispatch by email.
Couldn’t fault the service.
September 15, 2023
Reply from hmv (UK) - Dunfermline
Hi Tracy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered in store from a member of staff…
Ordered in store from a member of staff who was very helpful and done everything for me
September 21, 2023
Reply from hmv (UK) - Dunfermline
Hi Carol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Product was good but took a whole week…
Product was good but took a whole week to deliver to store when too the. store twice befor i got my cd even tho the store had it in stock
September 5, 2023
Reply from hmv (UK) - Dunfermline
Hello,
Thank you for your feedback.
We can confirm that our click & collect service is delivery within 2-5 working days so are pleased to see that this item was delivered in the correct timescale. Should you require further details regarding our click & collect process please visit support.hmv.com
Good value,items arrived when I was…
Good value,items arrived when I was told they would,kept informed throughout
August 12, 2023
Reply from hmv (UK) - Dunfermline
Hi Claire
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
All good
CD arrived for collection on time and was welcomed by cheerful staff at Dunfermline branch
August 8, 2023
Reply from hmv (UK) - Dunfermline
Hi Simon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order placed on 8th July to be…
Order placed on 8th July to be delivered directly to the store. Email received a few days later informing me that it had been dispatched. Email then received on 17th July?? to advise that it had arrived. Shocking service and I will not be using HMV anytime soon. Amazon offered next day delivery but I opted to support my local store. A visit to your store in Dunfermline also left me very disappointed when the member of staff when I expressed a view that another supplier would have delivered sooner responded with 'it would make no difference to me'. Appalling
July 16, 2023
Reply from hmv (UK) - Dunfermline
Hi Owen,
Thanks for your feedback. We were sorry to hear that your order took longer than usual to reach the store and we would like to apologise for any service issues that you may have experienced in store. We will forward this information to the store manager and also our account manager, with the courier. Thanks again for your feedback and please contact us via our help centre, should you require any further assistance.
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