There is very friendly man who helped me to order a DVD before we left Edinburgh. He managed to make this happen for me. And I truly appreciate his efforts and kindness.
Company replied
Location
Switch location84a Princes St, EH2 2ER Edinburgh, GB
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See what reviewers are saying
I didn't have to wait to be served. The staff had to do an internet search to respond to my query which was done quickly and efficiently. The order made, it was dealt with promptly and I was informed... See more
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I could order the item I wanted in store to be collected at a later date at a good price,and the person serving me was very helpful. I don't appreciate however always being asked after purchases to fi... See more
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My shopping experience for my granddaughter and grandson was excellent. A young lady in an Edinburgh store took charge of my granddaughters K-pop wish list and sourced everything on the list. What... See more
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Company details
About hmv (UK) - Edinburgh Princes Street
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
84a Princes St, EH2 2ER, Edinburgh, United Kingdom
4.7
Excellent
306 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Not enough updates were given
Not enough updates were given. I was unable to track my parcel and it took longer than stated..
August 3, 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi Martin,
Thank you for your review.
Please be advised that your order was dispatched on 27/07 and delivered on 31/07. Whilst we aim to dispatch within 24 hours this cannot always be guaranteed and we apologise for the slight delay.
We are pleased to see your order has now been delivered as per the tracking provided and we hope you enjoy this.
Reply from hmv (UK) - Edinburgh Princes Street
Hi amy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi IanG
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The help I received when I was picking…
The help I received when I was picking up my order
June 28, 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hello Jill
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Edinburgh Princes Street
Hello Neil
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The guy who served me seemed to have IT…
The guy who served me seemed to have IT issues, but took me to another tool on a different floor and every thing went smoothly.
June 21, 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi Fiona
Thanks for getting in touch with such a 5 star review; we appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered CD before release date.
Ordered CD before the release date, and CD was available for collection the day before its release date. Email communications were good. Collection at the store was easy and efficient.
June 5, 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I ordered some records and got them on…
I ordered some records and got them on a time. Peaple who are working there are very nice and helpful
May 31, 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi Alexander
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi Darren
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi Brian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The service at HMV Princes Street…
The service at HMV Princes Street Edinburgh fantastic, the girl at the till went over and above to make sure I was able to get what I was looking for, apologies I forget her name but a true gem in today's society 💎👌
April 28, 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi Ross
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service and polite staff
Great layout..Great staff and polite. Staff happy to help with your enquiries..variety of choice and well laid out
April 29, 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hello Tom
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Edinburgh Princes Street
Hello jim
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
The assistance I received from the…
The assistance I received from the sales assistant was very good he was courteous and sought the item I wanted to buy and did the ordering on line fir me and had it sent to my house
Q9th
April 19, 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi CarolineMcLean
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great assistance in locating a product…
Great assistance in locating a product available online and setting up a postal sale. Friendly and very helpful sales assistants.
April 16, 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi Robert
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Never buying a movie or show from hmv…
Never buying a movie or show from hmv again as I south a blurry a while back and now told they don't have it in stock
April 23, 2025
Unprompted review
Reply from hmv (UK) - Edinburgh Princes Street
Hi David
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Edinburgh Princes Street
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi Derek
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Edinburgh Princes Street
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The Successful Hunt for Babylon Berlin
I was looking for a German film Babylon Berlin (a set of dvds) and Andrew, the member of staff who dealt with my enquiry, was so helpful and pleasant whilst taking my order. The whole transaction was extremely efficient. I had an email confirmation they had arrived at HMV's outlet within a very few days. Success. Thanks to Andrew.
April 5, 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hello MARGARET
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Edinburgh Princes Street store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
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