There is very friendly man who helped me to order a DVD before we left Edinburgh. He managed to make this happen for me. And I truly appreciate his efforts and kindness.
Company replied
Location
Switch location84a Princes St, EH2 2ER Edinburgh, GB
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See what reviewers are saying
I didn't have to wait to be served. The staff had to do an internet search to respond to my query which was done quickly and efficiently. The order made, it was dealt with promptly and I was informed... See more
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I could order the item I wanted in store to be collected at a later date at a good price,and the person serving me was very helpful. I don't appreciate however always being asked after purchases to fi... See more
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My shopping experience for my granddaughter and grandson was excellent. A young lady in an Edinburgh store took charge of my granddaughters K-pop wish list and sourced everything on the list. What... See more
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Company details
About hmv (UK) - Edinburgh Princes Street
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
84a Princes St, EH2 2ER, Edinburgh, United Kingdom
4.7
Excellent
306 reviews
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Dvd I wanted was not in stock,but the…
Dvd I wanted was not in stock,but the staff member(Mark) ordered it for me,to collect in-store,arriving within 7-10 days.
It was there in 3!
Well done HMV,you saved somebody's birthday,as it was bought as a present.👍
March 14, 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hello M
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Edinburgh Princes Street
Hello Mr
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
The gentleman that served me was…
The gentleman that served me was brilliant. He knew exactly what I was talking about and even had some insight to the subject. We had a great conversation about Funko pops and The Predator.
March 1, 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hello Trotski
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Edinburgh Princes St store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Positive in-store vibes
Friendly staff in store who were happy to help me out with an out-of-stock enquiry and get it ordered to the store for the best price. Thanks Charlie 👍
Equally good experience on the pick-up too.
February 27, 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hello HannahG
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent and very helpful staff.
March 3, 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi DOROTHY
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Edinburgh Princes St store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Great service
February 26, 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi Phil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hello Kim
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Edinburgh Princes Street
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hello Peter
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Regarding a purchase I made over a month ago.
I would give less than a one star if possible.
Purchased an item over a month ago, to just be met with a refund this morning due to the item no longer being unavailable and absolutely no other communication was sent throughout this month long wait for the item.
Very unhelpful customer service team.
If the item was unavailable for purchase and there was none left it should not of been available to purchase nor should it have taken them over a month to just process a refund and give me no other communication otherwise.
January 30, 2025
Unprompted review
Reply from hmv (UK) - Edinburgh Princes Street
Hi Clare
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
I received the best attention the staff…
I received the best attention the staff were knowledgeable and I will definitely go back, although they didn't have the Kylie Minogue record I was looking for, I found it online.
January 21, 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi Adam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great selection of vinyls friendly…
Great selection of vinyls friendly knowledgeable staff great service
January 24, 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great staff
Great experience. Friendly staff on delivery and a cute note sent from who picked up the item for me. Brilliant ❤️
January 21, 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hello Nuno
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Edinburgh Princes Street
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy (like Sunday morning)!
Easy pick up and item arrived in good time. CD was competitively priced too!
Staff were extremely helpful.
January 20, 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really helpful staff and a nice…a nice day out
Really helpful staff and a nice environment to browse the merchandise thank you
January 8, 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi A
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Edinburgh Princes St store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Superb fantastic crew
I find what I came for and girl on the till was super kind... Love HMV
January 10, 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi Konrad
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really good
I ordered one of their Barbie bags and it came very fast and it was very good quality
December 30, 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Erin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hello Paul
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
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