Everything went well! Online messaging quick and easy, items delivered (click & collect) faster than expected. Excellent service at the collection shop -even the man sweeping the floor as I came in... See more
Company replied
1 Earlham Street, Covent Garden, WC2H 9LL London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Everything went well! Online messaging quick and easy, items delivered (click & collect) faster than expected. Excellent service at the collection shop -even the man sweeping the floor as I came in... See more
Company replied
William and staff member at both stores in Fopp and HMV Oxford Street. Amazing achievement to assist me with the request. Best customer service advisor old school welcome and willing to provide that i... See more
Company replied
I ordered via Fopp in store which is one of my favourite record spots in London. It was super easy to order the item that had sold out and pick it up, even got a better price by ordering like this. An... See more
Company replied
Had ordered the Small Prophets DVD to be delivered to Fopp near Covent Garden for the instore signing on the Monday. Received an email on the Friday saying stock would not arrive in time, which was a... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

1 Earlham Street, Covent Garden, WC2H 9LL, London, United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from hmv (UK) - Fopp Covent Garden
The staff are very helpful friendly and a good service

Reply from hmv (UK) - Fopp Covent Garden

Reply from hmv (UK) - Fopp Covent Garden
Had ordered the Small Prophets DVD to be delivered to Fopp near Covent Garden for the instore signing on the Monday. Received an email on the Friday saying stock would not arrive in time, which was annoying. Went to Fopp on the Monday explained the situation. Thankfully it was all in hand and the staff had a list of everyone who had pre ordered the item. It was a great event. Thanks to all the staff.

Reply from hmv (UK) - Fopp Covent Garden
A go to place for every physical media enthusiast

Reply from hmv (UK) - Fopp Covent Garden
Good old HMV, their online ordering is great, I have never had any problems and the fact they stock the old Hollywood and Ealing movies is a big winner for me.

Reply from hmv (UK) - Fopp Covent Garden

Reply from hmv (UK) - Fopp Covent Garden

Reply from hmv (UK) - Fopp Covent Garden
Came in to collect a pre-order. Everything was smooth, easy and uncomplicated.

Reply from hmv (UK) - Fopp Covent Garden
A great selection of vinyl with lots of offers and discounts that mean I always find a few albums to buy at every visit. Great, friendly staff too.

Reply from hmv (UK) - Fopp Covent Garden
Ordering was very easy and I was informed promptly on all stages of the delivery process.

Reply from hmv (UK) - Fopp Covent Garden
The support from Fopp in Covent Garden was excellent and all aspects of service were professional and courteous. Staff were great. Issue with the double album having 2 of the same record quickly and easily solved.

Reply from hmv (UK) - Fopp Covent Garden
The staff in Fopp are brilliant - helping to track down what you’re looking for, and clearly enjoying what they do so well.

Reply from hmv (UK) - Fopp Covent Garden
I ordered via Fopp in store which is one of my favourite record spots in London. It was super easy to order the item that had sold out and pick it up, even got a better price by ordering like this. And of course ended up buying myself a couple of extra Cd’s along with the gift shopping!

Reply from hmv (UK) - Fopp Covent Garden
Flawless experience with incredibly helpful service — highly commendable!
Top-notch service: seamless, efficient, and genuinely helpful.

Reply from hmv (UK) - Fopp Covent Garden
The online order was easy, but it took a long time for the staff to find the records (seemed not bothered as it was busy before Christmas, he had to ask his colleague and he found them quickly).

Reply from hmv (UK) - Fopp Covent Garden
Friendly customer service. They had the vinyl I ordered for collection but even beforehand when I was worried I wouldn't get my click and collect before I travelled they offered to reserve one they had in store just in case..

Reply from hmv (UK) - Fopp Covent Garden

Reply from hmv (UK) - Fopp Covent Garden
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.