Really helpful, friendly member of staff in your shop who helped us order the album we were looking for. Great service.
Company replied
Location
Switch location1 Earlham Street, Covent Garden, WC2H 9LL London, GB
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See what reviewers are saying
I loved HMV as a brand, I still do and... I honestly prefer to shop in Fopp Covent Garden. My best experience is with Sam L: friendly, polite and always efficient and a real pleasure to deal with!... See more
Company replied
William and staff member at both stores in Fopp and HMV Oxford Street. Amazing achievement to assist me with the request. Best customer service advisor old school welcome and willing to provide that i... See more
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Everything went well! Online messaging quick and easy, items delivered (click & collect) faster than expected. Excellent service at the collection shop -even the man sweeping the floor as I came in... See more
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Company details
About hmv (UK) - Fopp Covent Garden
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
1 Earlham Street, Covent Garden, WC2H 9LL, London, United Kingdom
4.6
Excellent
181 reviews
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Very Efficient
March 24, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
smooth ordering and collection. Prompt arrival of goods for collection…
Prompt arrival of goods for collection at store. Easy to pick up and a fair price.
March 18, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordering online
Orders arrived quickly and no issues to report. Even though there's a great selection in-store, ordering online gives more time to make my selection, without trying to choose quickly in a busy store.
March 16, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good customer service
Good customer service, friendly conversation with the guy at the till when I picked it up. Also managed to secure the limited edition.
March 6, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi Stuart
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Fopp Covent Garden
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Fopp Covent Garden
Hi Christopher
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Outstanding customer service
The staff was very nice and helpful. The store has a great selection.
February 14, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi Laszlo
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Fopp Covent Garden
Hi Chris
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I bought the cd's I wanted at a good…
I bought the cd's I wanted at a good price and was able to pick them up from a nearby store. It was efficient and convenient.
February 2, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi Suraj
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Fopp Covent Garden
Hi Sharon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
i visited your Fopp Covent Garden store…
i visited your Fopp Covent Garden store to collect 3 click and collect CD purchases. The collection was handled very efficiently by Richard and I'm pleased with my purchases.
January 8, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi J
Thank you for taking the time to leave us a review.
We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
CD Set I did not purchase on release!
I ordered cd set online for delivery to my local FOPP Sore in London and the service was perfect with great communication and effective and simple pick up with excellent communication via email.
January 6, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi Patrick
Thanks for getting in touch with such a positive 5 star review.
We really appreciate your comments and hope to see you again at Fopp Covent Garden in the near future.
Cheers!
Ordered and collected from Fopp
Ordered and collected from Fopp, as always knowledgeable, helpful staff and a warm welcome.
December 22, 2024
Reply from hmv (UK) - Fopp Covent Garden
Hi Graham
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It arrived on time
It arrived on time. FOPP staff were really lovely and helpful. Thank you.
December 14, 2024
Reply from hmv (UK) - Fopp Covent Garden
Hi Pilar
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Jessica Pratt, only just discovered her and i like her style
Really like the store, but they could improve their Jazz, soul and archive rock from the sixties and seventies. But a nice store.
December 13, 2024
Reply from hmv (UK) - Fopp Covent Garden
Hello Donald
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
I do love Fopp and HMV
I do love Fopp and HMV.
The person that dealt with my query was super.
December 12, 2024
Reply from hmv (UK) - Fopp Covent Garden
And we love you too Ross!
Helpful & Kind
Dom took time to help me find what I was looking for and to order what wasn't available in store. He was kind and pleasant as well. I wish more shop staff were like this!
December 4, 2024
Reply from hmv (UK) - Fopp Covent Garden
That is music to out ears so thank you Julia for shopping with us at Fopp Covent Garden!
Managed to get a record I was really…
Managed to get a record I was really struggling to find. Got it delivered to my local store. Great service
December 8, 2024
Reply from hmv (UK) - Fopp Covent Garden
Hi Nathan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great collection of music and movies
Love the great variety of DVD, Blu-rays, and vinyls. I have been recently collecting physical media for collection purposes, I am so happy be able to find really "old" media. The collection of movies is amazing, I would recommend Fopp for these.
December 11, 2024
Reply from hmv (UK) - Fopp Covent Garden
Hi Customer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Really nice staff, helpful, cool store to find pretty much anything
Staff took the time to go through my DVD list. I visited from Germany so I am very happy that we found a couple and the delivery to FOPP worked out timewise.
Really nice people in the location, I always enjoy visiting there.
November 28, 2024
Reply from hmv (UK) - Fopp Covent Garden
Hi Christina
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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