Really helpful, friendly member of staff in your shop who helped us order the album we were looking for. Great service.
Company replied
Location
Switch location1 Earlham Street, Covent Garden, WC2H 9LL London, GB
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See what reviewers are saying
I loved HMV as a brand, I still do and... I honestly prefer to shop in Fopp Covent Garden. My best experience is with Sam L: friendly, polite and always efficient and a real pleasure to deal with!... See more
Company replied
William and staff member at both stores in Fopp and HMV Oxford Street. Amazing achievement to assist me with the request. Best customer service advisor old school welcome and willing to provide that i... See more
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Everything went well! Online messaging quick and easy, items delivered (click & collect) faster than expected. Excellent service at the collection shop -even the man sweeping the floor as I came in... See more
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Company details
About hmv (UK) - Fopp Covent Garden
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
1 Earlham Street, Covent Garden, WC2H 9LL, London, United Kingdom
4.6
Excellent
181 reviews
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Great customer service - Highly Recommended,
Great customer service, swift delivery, and prompt notification of when my pre-ordered item arrived to collect in store.
October 6, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Amazing as always!!!
October 4, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hello Luis
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Arrived quickly and safely
Arrived quickly and safely. Price point very competitive. Happy to continue to use HMV for music purchases where possible.
September 26, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It works well for me...
I went to pick up (click & collect) PLAY by Ed Sheeran on pink vinyl, but also purchased the deluxe CD whilst in the shop. I've done this many times, and it works well for me. Occasionally I have items delivered, but it depends on my work schedule, etc. It's always a smooth process, and without any issues. Thank you!
September 16, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi Wayne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
This is my favourite place to get dvd's
This is my favourite place to get dvd's... I will always find something new here, big fan!
September 12, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi Zoe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Fopp Covent Garden
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Fopp Covent Garden
Hi Olivier
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
If people don't use their high street stores regularly they will eventually disappear & one will be forced to rely on online sales which will push the population further into a soulless society.
I'm so grateful that Fopp (Covent Garden) & other HMV stores still have a presence in our towns & cities. Online sales of CD's, vinyl records, videos etc. hold absolutely no appeal for me!! I love Fopp & the opportunity to browse or pick up items that I can hold in my hand, look at, read about or discuss/ask questions of staff members. For the most part my experience has been of HMV workers with an incredible music & film knowledge, so hard to beat that human touch too. Long may Fopp & other HMV stores continue. Perhaps I'm one of a 'dying breed' but I still love listening to entire albums be it vinyl or CD (you can keep your downloading, streaming of music etc.) & I welcome the opportunity to visit HMV stores whatever town I happen to find myself in....if they have one!! Fopp/HMV is 'my happy place', one of them at least.
August 8, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi Mary
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Great item from a great retailer
August 4, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi Peter
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Nobody answers the phone in FOPP.
I have been trying to call this store for two days now. Nobody ever answers. Just a few moments ago - I was on hold for over 9 minutes and then, just cut off completely. What is the point? Absolute lack of professionalism or common courtesy. POOR.
August 6, 2025
Unprompted review
Reply from hmv (UK) - Fopp Covent Garden
Hello,
Thank you for your feedback.
We were sorry to hear that you were unable to reach our by phone. There can be occasions where staff are already busy assisting customers in store which means they are unfortunately not able to answer the phone, and can only assume that this was the case on this occasion. Staff members should be answering the telephone in store wherever possible and we will pass on your comments for their reference.
Should you encounter difficulties contacting any of our stores in the future, please contact us at support.hmv.com for further assistance.
Reply from hmv (UK) - Fopp Covent Garden
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
On time delivery and handy pick up…
On time delivery and handy pick up service - really happy with my order. Thanks again to Richard at Fopp who helped me with the collection.
June 15, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi john
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Fopp Covent Garden
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I pre-ordered online to collect…
I pre-ordered online to collect in-store, and it was all very easy and efficient. Great experience.
June 2, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi EDUARDO
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Happy picking up my vinyl
Staff were super helpful and knowledgeable and the order arrived quickly, as I was advised it would. Overall, it was just a really positive experience ordering the album and then picking it up.
May 27, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great selection of vinyl
May 5, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hello Murray
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Home delivery service was very easy,Dom was great
Home delivery service was very easy
Store worker Dom was very helpful and very nice
April 28, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi Plasmic
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Fopp Covent Garden
Hi ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always gd service with a smile .all…
Always gd service with a smile .all staff very helpful.
April 9, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi Christine
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fopp is Top .
I can honestly say the whole service could not have been better. Very efficient in putting the order through and making a reservation for it,to be picked up in store just a few days later. Was told by email that order had arrived. Picked it up following day. Perfect. Also, when I enquired about some other item the diligent shop assistant went from the basement to the ground floor and brought it to me within minutes. Was also very helpful with advice/regarding 2 other items...in other words- first class in every aspect .
March 26, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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