Really helpful, friendly member of staff in your shop who helped us order the album we were looking for. Great service.
Company replied
Location
Switch location1 Earlham Street, Covent Garden, WC2H 9LL London, GB
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See what reviewers are saying
I loved HMV as a brand, I still do and... I honestly prefer to shop in Fopp Covent Garden. My best experience is with Sam L: friendly, polite and always efficient and a real pleasure to deal with!... See more
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William and staff member at both stores in Fopp and HMV Oxford Street. Amazing achievement to assist me with the request. Best customer service advisor old school welcome and willing to provide that i... See more
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Everything went well! Online messaging quick and easy, items delivered (click & collect) faster than expected. Excellent service at the collection shop -even the man sweeping the floor as I came in... See more
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Company details
About hmv (UK) - Fopp Covent Garden
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
1 Earlham Street, Covent Garden, WC2H 9LL, London, United Kingdom
4.6
Excellent
181 reviews
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Reply from hmv (UK) - Fopp Covent Garden
Hi Henrietta,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Member of staff bit grumpy
February 21, 2026
Reply from hmv (UK) - Fopp Covent Garden
Hello Alan
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Came in to collect a pre-order
Came in to collect a pre-order. Everything was smooth, easy and uncomplicated.
January 27, 2026
Reply from hmv (UK) - Fopp Covent Garden
Hi Carl
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Fopp Covent Garden
Hi N.M
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A great selection of vinyl with lots of…
A great selection of vinyl with lots of offers and discounts that mean I always find a few albums to buy at every visit. Great, friendly staff too.
January 20, 2026
Reply from hmv (UK) - Fopp Covent Garden
Hi Francois
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Professional Service
Ordering was very easy and I was informed promptly on all stages of the delivery process.
January 18, 2026
Reply from hmv (UK) - Fopp Covent Garden
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The support from Fopp in Covent Garden…
The support from Fopp in Covent Garden was excellent and all aspects of service were professional and courteous. Staff were great. Issue with the double album having 2 of the same record quickly and easily solved.
January 13, 2026
Reply from hmv (UK) - Fopp Covent Garden
Hi Richard,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Incredibly helpful and knowledgeable staff at Fopp
The staff in Fopp are brilliant - helping to track down what you’re looking for, and clearly enjoying what they do so well.
January 10, 2026
Reply from hmv (UK) - Fopp Covent Garden
Hi Jeremy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
From Fopp efficiently…
I ordered via Fopp in store which is one of my favourite record spots in London. It was super easy to order the item that had sold out and pick it up, even got a better price by ordering like this. And of course ended up buying myself a couple of extra Cd’s along with the gift shopping!
December 24, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi Duncan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Flawless experience with incredibly…
Flawless experience with incredibly helpful service — highly commendable!
Top-notch service: seamless, efficient, and genuinely helpful.
January 5, 2026
Reply from hmv (UK) - Fopp Covent Garden
Hi Naina
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service
The online order was easy, but it took a long time for the staff to find the records (seemed not bothered as it was busy before Christmas, he had to ask his colleague and he found them quickly).
December 20, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hello Customer
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Friendly customer service
Friendly customer service. They had the vinyl I ordered for collection but even beforehand when I was worried I wouldn't get my click and collect before I travelled they offered to reserve one they had in store just in case..
December 21, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Fopp Covent Garden
Hi Matt
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everything went well!
Everything went well! Online messaging quick and easy, items delivered (click & collect) faster than expected. Excellent service at the collection shop -even the man sweeping the floor as I came in saw the emails in my hand and directed me downstairs, where the young man was thoroughly helpful, friendly and efficient. On the way out, I got thanks, farewell, and compliments of the season from the man at the door. The only point I'd make is that the 'ready for collection' email has a lot of black space, with white lettering that's hard to read; also takes a long time to dry on my old inkjet printer and creases/tears easily. That's it - 98% score altogether... Merry Christmas and Happy New Year!
December 16, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hello P
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Click and collect
I did click and collect. I got good updates on the progress of my order, and collection was very straight forward.
December 3, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi Sue
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great metal selection and staff
Great metal selection for my son who was looking for bands not really mainstream metal bands. And although we didn't need any assistance from any staff the staff member at the till was friendly and chatty and interested in what we bought etc.
October 28, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi Lee
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Fopp Covent Garden
Hi Peter
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Picked up pre order blu ray on release
Picked up pre order blu ray on release, yet I paid £4 more as it was preorder than what they were selling it for in the shop. Was meant to be extra for postage, signing? I don't know, but people were just turning up and buying film off shelf for £4 cheaper than me, once bitten..
October 17, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hi LANCE
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can look into this further.
Reply from hmv (UK) - Fopp Covent Garden
Hello Henry
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Excellent service from start to finish
Excellent service from start to finish. In store staff were friendly and professional 👍
October 13, 2025
Reply from hmv (UK) - Fopp Covent Garden
Hello Kevin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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