I'm glad they didn't ask for ID to pick up my delivery. How many people would know my name and the item being picked up, and then put it in an email? Easy preorder and collection experience from my... See more
Company replied
Unit 5/6 Lewis's Building, Argyle Street, G2 8AD Glasgow, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I'm glad they didn't ask for ID to pick up my delivery. How many people would know my name and the item being picked up, and then put it in an email? Easy preorder and collection experience from my... See more
Company replied
The staff are very helpful in ordering your items and are in store within 2/3 days well done keep up the good work.
Company replied
My wife ordered Lost and Found vinyl version by Bruce Springsteen for my birthday. As we were away on holiday for 2 months, the box set could not delivered to our house. She ordered through the HMV... See more
Company replied
Had a small budget to purchase a turntable with speakers to replace one bought for me at Christmas that just didn't do the job. I asked in store for assistance. The male I spoke to advised that his... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

Unit 5/6 Lewis's Building, Argyle Street, G2 8AD, Glasgow, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ease of ordering and simple process to collect my purchase

Reply from hmv (UK) - Glasgow Argyle Street

Reply from hmv (UK) - Glasgow Argyle Street

Reply from hmv (UK) - Glasgow Argyle Street
Order online, received email to go and pick up my records.Nice and easy had a browse about in store.Served by Lars.

Reply from hmv (UK) - Glasgow Argyle Street
Really helpful staff at HMV Glasgow. Ordered the album for daughter's Christmas for me, when couldn't find it on shelves. Emails updated me regularly and item arrived in store promptly. Good service all round.

Reply from hmv (UK) - Glasgow Argyle Street
What made my purchase great was the delivery time was good and the item was well pack and the updates to tell you the progress of your item was 10 out 10

Reply from hmv (UK) - Glasgow Argyle Street

Reply from hmv (UK) - Glasgow Argyle Street
From moment of purchase to collection of order everything was well documented and easy to collect Allstaff involved did their job

Reply from hmv (UK) - Glasgow Argyle Street
Excellent and the advisor in the shop was amazing and polite

Reply from hmv (UK) - Glasgow Argyle Street
Friendly reliable customer service and helpful counter service

Reply from hmv (UK) - Glasgow Argyle Street
The service I received was first class as always at this HMV store. The friendly assistant dealt with my on-line purchase in a most efficient manner which is typical of the staff within these premises.

Reply from hmv (UK) - Glasgow Argyle Street
Brilliant service
Shop assistant was able to locate difficult to find DVDs which all had to be ordered separately. I received regular updates when each one arrived and was able to collect them together to very happy

Reply from hmv (UK) - Glasgow Argyle Street

Reply from hmv (UK) - Glasgow Argyle Street
Pre ordered David gilmour blu ray dvd no delivery on release date as hmv informed of lack of stock from supplier took over a week for delivery to be made .
What’s the point of pre ordering you take the money but can’t deliver really !!!

Reply from hmv (UK) - Glasgow Argyle Street

Reply from hmv (UK) - Glasgow Argyle Street
I was trying to get an album for my son and found it impossible to find the artist Glaive’s albums anywhere so I asked at the till and the young girl was very helpful, made it quick and easy to get it ordered for me, no fuss, great customer care and it arrived quickly so I was very happy with all aspects of the service, thank you, Kelly

Reply from hmv (UK) - Glasgow Argyle Street
I've been shopping at HMV for ages. The selection is great, and the prices are still decent. I do wish they did more and better deals on Blu-rays, and CDs, but overall, I'm a regular customer

Reply from hmv (UK) - Glasgow Argyle Street
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.