hmv (UK) - Grimsby Reviews 

185
TrustScore 4.5 out of 5

4.7

Unit J, Freshney Place, DN31 1QL Grimsby, GB


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See what reviewers are saying

Rated 5 out of 5 stars

It’s always great to go into the Grimsby store- I couldn’t see what I wanted but with the help of the staff I was able to order the DVD – I was sent an e-mail when it was ready to collect from the sto... See more

Company replied

Rated 5 out of 5 stars

Recently ordered Daft Punk 10th anniversary edition for my Son. Thankfully being a tad “old school” I ordered it online but to be collected from HMV Grimsby. I received an email when it arrived in... See more

Company replied

Rated 2 out of 5 stars

I purchased a dvd and the case was smashed on delivery, the outer package was fine just the plastic case the dvd’s were in

Company replied

Rated 5 out of 5 stars

My adult brother has cognitive problems and watching tv box sets and movies is his main pastime. The staff in Grimsby HMV are very patient and helpful and go the extra mile to find or order films he i... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Grimsby

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • Unit J, Freshney Place, DN31 1QL, Grimsby, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.7

All reviews

(185)

30,501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good

Good , Quick and Polite Service

April 10, 2024
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi Michael

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Well informed

Well informed, used click and collect, friendly staff, quick delivery

March 28, 2024
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi Emma

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

New album release

Very efficient and speedy

March 20, 2024
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi Paul

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

easy ordering good communication when…

easy ordering good communication when dispatched and ready for collection

March 20, 2024
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi Robert

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Really good service

Really great staff very helpful and super friendly

March 17, 2024
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi Stephen

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Fantastic service,delivery was outstanding. …

Fantastic service,delivery was outstanding, it arrived 3 days earlier than expected. Very happy with product, definitely order from HMV again.
Many Thanks.

March 17, 2024
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi DAVID

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Excellent customer service

My adult brother has cognitive problems and watching tv box sets and movies is his main pastime. The staff in Grimsby HMV are very patient and helpful and go the extra mile to find or order films he is interested in. We are very grateful for their kind and inclusive attitude. Thank you.

March 8, 2024
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi Louise

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Just getting an email to say product…

Just getting an email to say product was in and easy to pick up

February 27, 2024
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi Frank

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Easy to pick up from shop

Easy to pick up from shop, arrived when it said it would

February 24, 2024
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi Vince

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Excellent value for money five star…

Excellent value for money five star rating and they also kept me informed about the item that I bought

January 11, 2024
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi sean

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Good quick service

January 13, 2024
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi Robert

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Ordering a non-stocked item

Staff were very helpful in locating the item that I wanted and placing it on order. I was kept up to date with its' progress and advised promptly when it was available to collect.

January 5, 2024
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi Steve

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Staff

Staff are always do sweet and helpful <3

January 10, 2024
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi Faith, 

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Wrong address at first but quickly rectified

Got my address wrong first off but I rang and they changed it straight away. Well packaged vinyl would buy online again.

January 6, 2024
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi Hollie, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Top service

January 4, 2024
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi stephen

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Great choice of gifts

Easy to order online and came very quickly

December 24, 2023
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi Lorraine, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 4 out of 5 stars

Click and Collect

I ordered click and collect and collecting my order was simple and the people working at my branch were lovely and helpful. The only issue I had was when placing my order was that I found the payment procedure to be confusing and somewhat unnerving.

December 20, 2023
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hello Keaton, 

Thanks for taking the time to leave us a 4 star review!

We hope to earn that last star from you soon ;-)

Rated 5 out of 5 stars

Good shopping experience

Really friendly and helpful staff in your Grimsby branch. I'd not shopped in HMV for some time but will return soon, I was pleasantly surprised by the range of products now offered. Overall a good shopping experience.

December 1, 2023
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi Vicky

Thank you for leaving a 5 star review! 

We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off in hmv Grimsby.

See you soon and merry christmas :-)

Rated 3 out of 5 stars

I was told my package had arrived so…

I was told my package had arrived so caught the bus only to be told it was a mistake someone didn’t look at the name properly

December 15, 2023
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi Ann

Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.

Rated 5 out of 5 stars

Always stock a great range of products…

Stock a great range of products and the staff are always helpful.

December 18, 2023
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi Maria

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

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