The members of staff were very knowledgeable and keen to help and the interaction was first class regarding the film I wanted to purchase.
Company replied
Location
Switch locationUnit 27-28, Harvey Centre, CM20 1XS Harlow, GB
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See what reviewers are saying
We were assisted by a wonderful young woman who helped both me and my mum who were clueless about vinyls. And not only had she assisted us in finding the vinyl in literal seconds but even went the ext... See more
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I had a great experience at HMV. The staff were friendly and helpful, and the store had a wide range of music, films, and merchandise to choose from. Everything was well organised, which made it easy... See more
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Staff in store were impeccable and a credit to the company, outstanding knowledge of the product I wanted to purchase and the ordering was so easy. The two young ladies showed such a good attitude w... See more
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Company details
About hmv (UK) - Harlow
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 27-28, Harvey Centre, CM20 1XS, Harlow, United Kingdom
4.7
Excellent
188 reviews
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Reply from hmv (UK) - Harlow
Hi gary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The people there were very helpful and…
The people there were very helpful and very polite
June 20, 2024
Reply from hmv (UK) - Harlow
Hi Ben
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Harlow
Hi Fiona
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick online delivery to store which…
Quick online delivery to store which was convenient
May 13, 2024
Reply from hmv (UK) - Harlow
Hi Mandy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
THE COLLEAGUES AT THE HARLOW STORE …
THE COLLEAGUES AT THE HARLOW STORE ARE VERY HELPFUL , THEY TAKE TIME TO LISTEN TO ME EVEN THOUGH I HAVE PARKINSONS AND SPEAKING IS EXTREMELY CHALLANGING FOR ME
May 3, 2024
Reply from hmv (UK) - Harlow
Hi Mr dennis
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Harlow
Hi Lynne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Polite helpful staff ,quick response to…
Polite helpful staff ,quick response to orders 👍
April 28, 2024
Reply from hmv (UK) - Harlow
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very easy to order online
Very easy to order online, very quick delivery, well packed.
Great Service and kept me informed.
Dennis
April 16, 2024
Reply from hmv (UK) - Harlow
Hi Dennis
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent
Really pleased with my order, had items in stock at a great price. Was able to do a click and collect to keep postage cost down too. Very friendly service at collection store.
April 5, 2024
Reply from hmv (UK) - Harlow
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Rolling Stones LiveBeing able to order in advance of…
Being able to order in advance of release date. Your staff are extremely well informed about any questions that I ask about. It is also nice to talk to staff who are polite and helpful. The album/DVD The Rolling Stones Live at The Wiltern was an absolute delight to watch and listen to. Keep doing what you are doing HMV it is so nice to have such an excellent choice of music and films and so close to home.
March 14, 2024
Reply from hmv (UK) - Harlow
Hi Andrew
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
very helpful staff who know there stuff
March 20, 2024
Reply from hmv (UK) - Harlow
Hello William
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Said available in store & they said wasn't
Checked online and it said one CD in store, made special journey and then they said didn't have it, checked again when returned home and still showing as having in stock (and since). Had to order online which took 4 days to deliver to store and had to make another journey - original item still showing in stock, so what's the point in checking in in store??
March 8, 2024
Reply from hmv (UK) - Harlow
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear the item you required was out of stock in our store, apologies for any inconvenience caused.
The website does advise that you contact our Ring & Reserve Team on 03333 230 667 to check stock and reserve a copy to collect to prevent a wasted trip.
Kind regards.
Great service thank you very jch
From the help with booking my order and delivery on the date and time stated service was excellent.
February 28, 2024
Reply from hmv (UK) - Harlow
Hi Daphne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service very helpful
February 28, 2024
Reply from hmv (UK) - Harlow
Hi Malcolm
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Harlow
Hi Simon
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Conflicting information
Ordered a box set through the ordering service in branch. When it came it was damaged I tried to return it back to the branch where I ordered it. I was told I couldn’t return there it had to be returned via online. When I contacted the online I was told that I could actually return it to a branch. In the end i returned it via online. Will think twice about ordering from HMV in the future.
February 15, 2024
Reply from hmv (UK) - Harlow
Hello John
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Reply from hmv (UK) - Harlow
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Gift For Partner
The item I wanted to purchase was out of stock but I was able to order it straight away and it was delivered into my local HMV (for collection) within a few days. The service I received was both polite and efficient and I fully intend to shop in this store again.
January 14, 2024
Reply from hmv (UK) - Harlow
Hi Medina
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Serious film man.
As a film lover, going to HMV is my ultimate treat and having chats with all the friendly staff makes it all the more special for me so thank you all very much. All of you who work at HMV in Harlow, are all so kind, helpful and knowledgeable.
January 20, 2024
Reply from hmv (UK) - Harlow
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff in the Harlow branch are alway…
Staff in the Harlow branch are alway friendly and very helpful.
December 24, 2023
Reply from hmv (UK) - Harlow
Hi,
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Hanley store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments.
Thanks so much and we hope to see you again soon :-)
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