The members of staff were very knowledgeable and keen to help and the interaction was first class regarding the film I wanted to purchase.
Company replied
Location
Switch locationUnit 27-28, Harvey Centre, CM20 1XS Harlow, GB
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See what reviewers are saying
We were assisted by a wonderful young woman who helped both me and my mum who were clueless about vinyls. And not only had she assisted us in finding the vinyl in literal seconds but even went the ext... See more
Company replied
I had a great experience at HMV. The staff were friendly and helpful, and the store had a wide range of music, films, and merchandise to choose from. Everything was well organised, which made it easy... See more
Company replied
Staff in store were impeccable and a credit to the company, outstanding knowledge of the product I wanted to purchase and the ordering was so easy. The two young ladies showed such a good attitude w... See more
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Company details
About hmv (UK) - Harlow
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 27-28, Harvey Centre, CM20 1XS, Harlow, United Kingdom
4.7
Excellent
188 reviews
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Had a parcel delivered to HMV
Had a parcel delivered to HMV. Went there to collect it. No problems encountered.
September 15, 2023
Reply from hmv (UK) - Harlow
Hi R.H.
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It came one day early
September 8, 2023
Reply from hmv (UK) - Harlow
Hi Callum
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Harlow
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Harlow
Hi Marrliyn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good friendly service
Prompt, efficient service, will use again if the price is right.
Nice friendly staff in Store.
|Also visited HMV in Lakeside (Thurrock)
helpful, friendly people there as well.
August 30, 2023
Reply from hmv (UK) - Harlow
Hello Nick
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent customer service
August 22, 2023
Reply from hmv (UK) - Harlow
Hi Michael
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Lovely helpful staff
I couldn't find the cd I was looking for I asked a member of staff who confirmed it was not in store but could be ordered. This was done and I collected it from the store the following week.
August 13, 2023
Reply from hmv (UK) - Harlow
Hi Janice
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Harlow
Hi M
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Harlow
Hi Darren
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly and helpful staff
Staff (Mark) was helpful when I couldn't find what I wanted and gave good advice
July 23, 2023
Reply from hmv (UK) - Harlow
Hi Colin
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent customer service
I went in store to get the 4k of Scream 6 but it was sold out. The assistant who helped me couldn't have been nicer, he ordered it online for me and had it come to the store where all I had to do was collect it, free of charge.
July 22, 2023
Reply from hmv (UK) - Harlow
Hello Rachael
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Harlow
Hi Karl
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Going the extra mile...
Helpful, patient, communicative staff. Made me feel welcome and valued. Big up to Mark and Nikki. Thankyou for being genuinely cool dudes!
June 21, 2023
Reply from hmv (UK) - Harlow
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Zero stock of brand new album
I went it at opening time to purchase an album that was released that day. I looked for the vinyl but couldn’t find it. I went to customer services and they said the store had zero stock of the album. This was very disappointing as the album was released that day. I was told I could order it, which I did.
It took a further five days to arrive!
I will point out that the staff at this store are so nice, seriously nice. And this review is not about them, just the zero stock of a brand new album and the very slow delivery.
June 10, 2023
Reply from hmv (UK) - Harlow
Hi BARRY,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Ghosted lightning cable
Ordered the Ghostek NRGline Lightning Cable to be sent to the store. Quick delivery time and speedy service at the till from Nicki.
June 13, 2023
Reply from hmv (UK) - Harlow
Hi Mark
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Medium sized store
Medium sized store. Welcoming, Friendly staff. Waited a few moments before being called over. Was there for a store delivery pick up. No probs.
June 2, 2023
Reply from hmv (UK) - Harlow
Hello Lixie
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
I always find the staff in the Harlow…
I always find the staff in the Harlow branch extremely helpful and knowledgable.I recently ordered an album and i received it swiftly and in perfect condition , well done HMV Harlow
May 28, 2023
Reply from hmv (UK) - Harlow
Hi kenneth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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