Purchased the new Madonna vinyl yesterday 03/07/26 at 1.50pm at the Harrogate branch, and Jamie T. served me and he is always such a pleasure to see, and is always super helpful, always asking if he c... See more
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Location
Switch locationUnit H,, New Victoria Gardens Shopping Centre, HG1 1AE Harrogate, GB
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See what reviewers are saying
The young man who served me in your Harrogate store, (identifiable only by the dark nail polish he was wearing as I didn't ask his name) was so polite, friendly and helpful. He is a real credit to you... See more
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Harrogate HMV - Thank you OBVIOUSLY I'm a HUGE FAN OOF Mariah Carey- This Album was a no brained Delivery super fast - wasn't expecting that Thank you HMV Harrogate Staff were incredibly help... See more
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Bought a number of Blu Ray items off the shelf in Harrogate HMV store but staff there offered to order other items online for me that weren't available or out of stock at the time.Both staff members... See more
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Company details
About hmv (UK) - Harrogate
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit H,, New Victoria Gardens Shopping Centre, HG1 1AE, Harrogate, United Kingdom
4.8
Excellent
147 reviews
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Nice friendly staff
January 3, 2024
Reply from hmv (UK) - Harrogate
Hi Sue,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Harrogate
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service in Harrogate
Great customer service as always from everyone in the Harrogate store
January 4, 2024
Reply from hmv (UK) - Harrogate
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Harrogate
Hello Andy
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Excellent customer service.
December 30, 2023
Reply from hmv (UK) - Harrogate
Hi Lynn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy online ordering
Easy online ordering, quick click and collect delivery, well packaged.
Just a shame a bag costs 75p when you collect them!
December 24, 2023
Reply from hmv (UK) - Harrogate
Hi Sarah
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Everything you’re store associate said…was correct and it turned out great.
Everything you’re store associate said was true and worked out as expected.
December 13, 2023
Reply from hmv (UK) - Harrogate
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Harrogate
Hi Anthony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Got exactly what I wanted, no problems
December 7, 2023
Reply from hmv (UK) - Harrogate
Hi Elizabeth,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Staff helpful and efficient in…
Staff helpful and efficient in Harrogate shop after failure of website re bank security/telephone numbers. You have an IT problem. The system fails to identify accurately the person attempting to shop.
November 28, 2023
Reply from hmv (UK) - Harrogate
Hello John
Thanks for taking the time to leave us a 4 star review.
We hope to earn that last star from you soon.
Easy & speedy
Easy to order. Was kept "in the loop" & able to collect my order from the shop when it was ready.
November 27, 2023
Reply from hmv (UK) - Harrogate
Hi kay
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very shoddy service from your Harrogate…
Very shoddy service from your Harrogate store. We made an enquiry only to be met by ‘No we don’t have that’. No offer to help or order.
November 21, 2023
Unprompted review
Reply from hmv (UK) - Harrogate
Hello Customer
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Reply from hmv (UK) - Harrogate
Hi Jean
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Order in store
I never scared to pre order stuff from you as it all ways comes and when it come out it arries at the store quickly. One this order I did had a little problem as I left with my box which had two idem in I order when I order three. So a couple days later I went back to the store and I explain what happen and ask if there a second parcel I didn't know about. Which there was and the worker was so kind and apologise for the parcel and give it too me.
November 4, 2023
Reply from hmv (UK) - Harrogate
Hi Courtney,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Went in the shop but they didn't have…
Went in the shop but they didn't have the DVD the assistant asked if I would like him to order it and have it delivered which I was very impressed
October 29, 2023
Reply from hmv (UK) - Harrogate
Hi James
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I ordered and paid for a vinyl (record)…
I ordered and paid for a vinyl (record) in store to be delivered to Harrogate store for collection by me. The vinyl did not arrive at Harrogate and instead of sending a replacement to the store to be collected by me the order was cancelled and money refunded. As I have cancer and cannot walk far , I struggled into the store again to re-order . The second time I collected the record. I still think failures in your systems ie despatch from center to store should not become my problem, Poor system and customer service , lack of forethought . Harrogate Store brilliant . HMV Poor
October 19, 2023
Reply from hmv (UK) - Harrogate
Hi Kevin
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
I messed up online order and the guys…
I messed up online order and the guys in store were really helpful and the HMV customer service chap (Jim) was also very polite and helpful.
November 2, 2023
Reply from hmv (UK) - Harrogate
Hi Susan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Harrogate
Hello DiddySo
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Courteous and very helpful staff.
Courteous and very helpful staff.
A first class mail order service too.
October 31, 2023
Reply from hmv (UK) - Harrogate
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Harrogate
Hi Nicky
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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