Every time I pop into HMV High Wycombe it's always a pleasure. Staff always focused on my requirements and also take a genuine interest in the music I'm purchasing or ordering. Brilliant service every... See more
Company replied
Location
Switch locationUnit 63, Eden, Union Parade, HP11 2BQ High Wycombe, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The young lady Chelsea who served me was very pleasant and helpful as I could not find the dvd I was looking for she had a look on the computer and said she could order my dvd in just keep the staff... See more
Company replied
Ordering was very good, the manager was very helpful. When I went to collect the vinyl the assistant couldn't find it and kept asking if I had the correct email, which I did and showed her. After many... See more
Company replied
Fantastic service in shop, friendly and very polite. The cd's l wanted were not in store, but staff ordered all l was after, music from the 70's, so probably not always available, and had all delivere... See more
Company replied
Company details
About hmv (UK) - High Wycombe
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 63, Eden, Union Parade, HP11 2BQ, High Wycombe, United Kingdom
4.8
Excellent
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK) - High Wycombe
Hi Julie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Happy customer
High Wycombe store. Friendly, polite and very helpful. Great customer service 👏
April 9, 2025
Reply from hmv (UK) - High Wycombe
Hi Chrissie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The DVD was ready for pick up.
March 26, 2025
Reply from hmv (UK) - High Wycombe
Hi Poppy
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Staff all fab,happy with my ps5.All the…
Staff all fab,happy with my ps5.All the best to you all.
February 13, 2025
Reply from hmv (UK) - High Wycombe
Hi edward
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good prompt delivery to store for click…
Good prompt delivery to store for click and collect
February 10, 2025
Reply from hmv (UK) - High Wycombe
Hello Paul
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Excellent customer service
Fast, friendly customer service. Aside from collecting an order, I had an enquiry about the stylus on my record player as HMV don't stock my stylus. They were able to tell me the best place to order them from online.
January 6, 2025
Reply from hmv (UK) - High Wycombe
Hi Deborah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good customer service.
January 5, 2025
Reply from hmv (UK) - High Wycombe
Hi Customer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Service and delivery time
Quick and friendly service when collecting order from store. Order was ready to collect quickly.
December 13, 2024
Reply from hmv (UK) - High Wycombe
Hi ..
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - High Wycombe
Hi patricia
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - High Wycombe
Hi Agnieszka
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - High Wycombe
Hi Ian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - High Wycombe
Hi Kim
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Order in store for home delivery …
Order in store for home delivery record arrived damaged
October 27, 2024
Reply from hmv (UK) - High Wycombe
Hi Neville
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
don’t worry about delays
although i was notified that there would be a delay, the album was still delivered on time :)
October 24, 2024
Reply from hmv (UK) - High Wycombe
Hi hgss
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good purchasing experience online
Good purchasing experience online. Some issue to collect the item as the the shop was closed for more than an hour due some technical issues
October 3, 2024
Reply from hmv (UK) - High Wycombe
Hi Micael
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very helpful on ordering my cds that I…
Very helpful on ordering my cds that I wanted. Looked on the system to show me more for next time
September 21, 2024
Reply from hmv (UK) - High Wycombe
Hi Brian,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
fine service
fine service , helpful, liked hmv for many years now always good range of disc,s
September 22, 2024
Reply from hmv (UK) - High Wycombe
Hi Cliff
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick reliable drrvice
September 17, 2024
Reply from hmv (UK) - High Wycombe
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The gentleman who served me was very…
The gentleman who served me was very helpful and polite.
I think your customer service is excellent and viny vinyl stock is of high quality. I haven’t had to send any back.
September 1, 2024
Reply from hmv (UK) - High Wycombe
Hello Steven
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - High Wycombe
Hi Brenda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.