New Blu-ray ready and waiting. Good communication from HMV. Well packaged too.
Company replied
Unit 28, The Kingsgate Shopping Centre, HD1 2QB Huddersfield, GB
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New Blu-ray ready and waiting. Good communication from HMV. Well packaged too.
Company replied
Never received a follow-up email to confirm the item pre-ordered online had been dispatched to my chosen store and was ready for collection. Waited over a week and never received any messages from the... See more
Company replied
I wanted a particular vinyl album but wanted to collect it. The online ordering was simple, the store was local to me & the album arrived exactly as ordered with clear email & phone notification I... See more
Company replied
The entire process of ordering, delivery and pick-up worked perfectly. I was kept informed about when my order was dispatched and was ready to pick up. It couldn't have gone better. The young gir... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

Unit 28, The Kingsgate Shopping Centre, HD1 2QB, Huddersfield, United Kingdom
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My experience all through from ordering and collection from my local store was easy and smooth.The workers at my local store are very friendly and ever willing to help.

Reply from hmv (UK) - Huddersfield
Andy at the huddersfield store went out of his way to order me a t sjirt they didnt have in stock and he had to delivered to my house so i didnt have to trail back .very polite man and quick delivery .

Reply from hmv (UK) - Huddersfield
Super quick delivery to my chosen store - no postage to pay which is great. Lovely member of staff processed my order when I picked it up.

Reply from hmv (UK) - Huddersfield
The staff was friendly and I liked how they have everything in stock I'm a very common customer as to me hmv is a home a safe place for me to browse all the stuff I like. I'm a big music fan and an anime fan

Reply from hmv (UK) - Huddersfield
Helpful and speedy delivery of ordered goods.

Reply from hmv (UK) - Huddersfield

Reply from hmv (UK) - Huddersfield
I am a new buyer of vinyl and the staff were very helpful and knowlegable.

Reply from hmv (UK) - Huddersfield
Really great company and easy to order from their website
Good value products too

Reply from hmv (UK) - Huddersfield

Reply from hmv (UK) - Huddersfield
Website easy to use, wide range of stock, prices comparable or better than Amazon and not least the instore staff are great, very knowledgeable and approachable. A great experience all round!

Reply from hmv (UK) - Huddersfield
Very enjoyable shopping experience online and in-store, only ever had one issue with a delivery not arriving but I have made many orders through the HMV site and eBay successfully.

Reply from hmv (UK) - Huddersfield
Staff member very helpful, looked for dvd in store and ordered for me as not in store .
Very friendly and helpful.
I was informed when my dvd was in store to collect.
Would recommend to family and friends .

Reply from hmv (UK) - Huddersfield
Ordered a Kpop derpy figure for a gift. As it was delayed, contacted customer service. They were very knowledgeable and informed me of what the issue was and updated me as to when it would be ready to pick up. Service in the store was great, staff were friendly and polite. Good overall experience

Reply from hmv (UK) - Huddersfield
Managed to get me the records I was after for Christmas pressies. Really efficient.

Reply from hmv (UK) - Huddersfield

Reply from hmv (UK) - Huddersfield
Good friendly service, and quick and efficient, and the goods are always new and sealed, peace of mind 👍

Reply from hmv (UK) - Huddersfield
My son wanted this vinyl record for Christmas and you are the only place I could find it

Reply from hmv (UK) - Huddersfield

Reply from hmv (UK) - Huddersfield

Reply from hmv (UK) - Huddersfield
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