Customer service at the Livingston store is always exceptional, staff very willing to help. No pressure selling freedom to browse without being hounded, when you approach and ask for help they're kno... See more
Company replied
Location
Switch locationUnit 2, 2 Almondvale Centre,, Almondvale South, EH54 6NB Livingston, GB
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Reviewed DVDs online, checked availability with nearest HMV store (Livingston West Lothian). Didn’t need help to locate my film choice which was competitively priced. Was served by a very pleasant m... See more
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We went into the store in Livingston and our item was ordered and posted out to us a few days later. The member of staff Allan who we delt with was so friendly and helpful and the experience of just... See more
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Okay experience in store. However, when at the till I asked specially not to get the marketing emails, the customer assistant denied the request. I was just trying to reduce the number of emails I get... See more
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Company details
About hmv (UK) - Livingston
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 2, 2 Almondvale Centre,, Almondvale South, EH54 6NB, Livingston, United Kingdom
4.8
Excellent
225 reviews
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Reply from hmv (UK) - Livingston
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Customer service is top
Customer service at the Livingston store is always exceptional, staff very willing to help. No pressure selling freedom to browse without being hounded, when you approach and ask for help they're knowledgeable and friendly.
April 13, 2026
Reply from hmv (UK) - Livingston
Hi Danielle
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Livingston store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Livingston
Hello William
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Livingston
Hi Brian
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
It was really good Zoe(I think that's…
It was really good Zoe(I think that's the girl who placed my order) was really nice and helpful and was great at guiding me on how to order it!
April 7, 2026
Reply from hmv (UK) - Livingston
Hello Lucybelle
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Livingston store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Livingston
Hello alexander
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service fast delivery
March 28, 2026
Reply from hmv (UK) - Livingston
Hi Caz,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Livingston
Hi campbell
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Livingston
Hi alexander
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent experience
Excellent experience
I got wrong format, livi store resolved with no problems
February 16, 2026
Reply from hmv (UK) - Livingston
Hello Andrew
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great
Could find everything I needed could get what I wanted without having to search every where for it love this type of music and bought for my birthday treat
March 15, 2026
Reply from hmv (UK) - Livingston
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Livingston store was already great with…
Livingston store was already great with the staff very helpful and knowledgeable under Sheila now that Lisa has taken over the same and helpful ways have continued
March 14, 2026
Reply from hmv (UK) - Livingston
Hi James
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Livingston store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Great Help
As usual, when I was looking for a bit of help in exchanging one CD for another the assistant was incredibly helpful and when the CD arrived I received a text quickly to advise it's delivery
March 4, 2026
Reply from hmv (UK) - Livingston
Hi Robert
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Livingston
Hi James
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
We went into the store in Livingston…
We went into the store in Livingston and our item was ordered and posted out to us a few days later. The member of staff Allan who we delt with was so friendly and helpful and the experience of just actually going into the store and being able to buy and to be help to find what we were looking for was so easy.
Extremely happy customers.
March 2, 2026
Reply from hmv (UK) - Livingston
Hi Lesley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Big store, big selection.
Reviewed DVDs online, checked availability with nearest HMV store (Livingston West Lothian). Didn’t need help to locate my film choice which was competitively priced. Was served by a very pleasant male assistant who chatted positively about my choice of film. I could have had this posted to me but I would have missed the personal interaction.
February 13, 2026
Reply from hmv (UK) - Livingston
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Member of staff was so helpful and made…
Member of staff was so helpful and made the visit to the store a pleasant one
February 12, 2026
Reply from hmv (UK) - Livingston
Hi Edward
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A very positive experience
A very positive experience, Elle was so helpful and made the experience so easy. A credit to HMV.
I got everything that I came in for and left very happy.
Thank you.
February 7, 2026
Reply from hmv (UK) - Livingston
Hi Sandra,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Sheila and Lisa in the Livingston…
Sheila and Lisa in the Livingston store. Polite, friendly and very helpful. Nothing was too much bother.
January 31, 2026
Reply from hmv (UK) - Livingston
Hi Ewan,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Brilliant Service
Came on time, was exactly as I ordered. Staff in the Livingston store, Allan, was interested, attentive and helpful.
Could not ask for any better.
January 25, 2026
Reply from hmv (UK) - Livingston
Hi James,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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