Always buy from hmv never had a problem good staff knowledgeable always there to help if you cant find what you're looking for
Company replied
Location
Switch locationUnit 2, 2 Almondvale Centre,, Almondvale South, EH54 6NB Livingston, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Reviewed DVDs online, checked availability with nearest HMV store (Livingston West Lothian). Didn’t need help to locate my film choice which was competitively priced. Was served by a very pleasant m... See more
Company replied
Okay experience in store. However, when at the till I asked specially not to get the marketing emails, the customer assistant denied the request. I was just trying to reduce the number of emails I get... See more
Company replied
Love shopping in store & online. My favourite shop without a doubt. My product wasn't in stock, no problem for the member of staff who ordered it for me. Very helpful & knowledgeable regarding a query... See more
Company replied
Company details
About hmv (UK) - Livingston
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 2, 2 Almondvale Centre,, Almondvale South, EH54 6NB, Livingston, United Kingdom
4.9
Excellent
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and ordered what I wanted…
Very helpful and ordered what I wanted thanks
October 3, 2025
Reply from hmv (UK) - Livingston
Hello Pamela
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good in-store customer service
Tim B - who works in the Livingston branch was very help, looking up an item that wasn't in stock and ordering for me.
If it hadn't been for him I'd have left without buying anything & bought the Cd online - probably from a different company.
September 24, 2025
Reply from hmv (UK) - Livingston
Hi Ross,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Love this shop
Love this shop. Has great selection cd's, dvd's t shirts & loads more. Friendly & helpful staff.
March 24, 2025
Reply from hmv (UK) - Livingston
Hi Angie,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I ordered CD on website at great price…
I ordered CD on website at great price with fast delivery to Livingston store
September 19, 2025
Reply from hmv (UK) - Livingston
Hello RICHARD
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great deal on albums purchased
September 22, 2025
Reply from hmv (UK) - Livingston
Hi Stewart
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great
I had a great member of staff who helped me with my order and between placing order and receiving my order wasn't that long so thanks very much
September 17, 2025
Reply from hmv (UK) - Livingston
Hi Brian,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Didn’t receive my item and haven’t…
Didn’t receive my item and haven’t heard anything back from the store.
September 14, 2025
Reply from hmv (UK) - Livingston
Hi Kirstie
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
All staff in Livi are amazing
We find that all the staff in Livingston branch are amazing. Genuinely friendly and helpful and this visit was just like that.
September 8, 2025
Reply from hmv (UK) - Livingston
Hi Helen
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Livingston store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Ordered a dvd in store and it arrived 2…
Ordered a dvd in store and it arrived 2 days later. Also received emails keeping me up to date when it would arrive. Excellent service.
September 9, 2025
Reply from hmv (UK) - Livingston
Hi Martha
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Amazing as always
Amazing visit as always, staff are friendly and easy to find what you’re looking for
September 3, 2025
Reply from hmv (UK) - Livingston
Hi Brian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Awesome Staff
Member of staff in store (Lucy) was super helpful and delivery of tshirt was exactly as stated. Couldn't of been any happier with my experience.
September 1, 2025
Reply from hmv (UK) - Livingston
Hi Kirsty
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were good helpful and…
Staff were good helpful and friendly,Great for the store such good natured staff
August 27, 2025
Reply from hmv (UK) - Livingston
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service at the store, quick service and friendly staff!
Excellent service at the store
August 20, 2025
Reply from hmv (UK) - Livingston
Hello Ronan
Thanks for taking the time to leave us a 3 star review!
We hope to earn those last stars from you soon ;-)
My experience at HMV Livingston was…
My experience at HMV Livingston was great, the store manager Shelia was extremely helpful and knowledgeable about what I was after. Seemed a really nice person and the other staff member I spoke to was great too.
August 21, 2025
Unprompted review
Reply from hmv (UK) - Livingston
Hi Alex
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Brilliant fast service
August 19, 2025
Reply from hmv (UK) - Livingston
Hi Mrs
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent guidance from in store staff…
Excellent guidance from in store staff at Livingston about the Pusheen school bags. Ordered online and very happy with the bag we chose.
August 2, 2025
Reply from hmv (UK) - Livingston
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The friendly and helpful staff
The friendly and helpful staff. As I live overseas I always take time to travel to Livingston to have a look around the store especially the British/ comedy sections.
July 22, 2025
Reply from hmv (UK) - Livingston
Hi derek
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Pre order arrived on time
Pre order arrived on time , all as described.Great service through out.
Cheers
July 7, 2025
Reply from hmv (UK) - Livingston
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Livingston
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service yet again from staff and…
Great service yet again from staff and a nice welcome 😁 ordered my item and for me and collected it 4 days later.
June 23, 2025
Reply from hmv (UK) - Livingston
Hi George
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.