Always buy from hmv never had a problem good staff knowledgeable always there to help if you cant find what you're looking for
Company replied
Location
Switch locationUnit 2, 2 Almondvale Centre,, Almondvale South, EH54 6NB Livingston, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Reviewed DVDs online, checked availability with nearest HMV store (Livingston West Lothian). Didn’t need help to locate my film choice which was competitively priced. Was served by a very pleasant m... See more
Company replied
Okay experience in store. However, when at the till I asked specially not to get the marketing emails, the customer assistant denied the request. I was just trying to reduce the number of emails I get... See more
Company replied
Love shopping in store & online. My favourite shop without a doubt. My product wasn't in stock, no problem for the member of staff who ordered it for me. Very helpful & knowledgeable regarding a query... See more
Company replied
Company details
About hmv (UK) - Livingston
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 2, 2 Almondvale Centre,, Almondvale South, EH54 6NB, Livingston, United Kingdom
4.9
Excellent
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
vinyl record
The item arrived early and in good condition. It was for my daughter and she loved it
June 6, 2025
Reply from hmv (UK) - Livingston
Hi SANDRA
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Livingston
Hello David
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Staff very helpful and friendly
Staff very helpful and friendly. Email updates after ordering for pick-up just right.
Downside, the price of vinyl inshore is very expensive and most can be found cheaper elsewhere
May 9, 2025
Reply from hmv (UK) - Livingston
Hello,
Thanks for taking the time to leave us a 4-star review!
Our prices are a reflection of the prices set by our supplier and can vary from time to time depending on the range of promotions available at that time.
We do our best to remain competitive within our market and we're proud to be successful with this in the majority of cases. There will unfortunately be the odd occasion where another retailer pips us to the post though but we're constantly looking for ways to offer our customers the best value for their money and we update and refresh our promotions regularly to make sure these are passed on.
We hope to earn that last star from you soon ;-)
I didn't receive yet mail to collect…
I didn't receive yet mail to collect blu ray disc but you send me how many Stars I can give you form 22th April order is not ready . From where this one disc going??
April 29, 2025
Reply from hmv (UK) - Livingston
Hi Maciej
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Okay experience
Okay experience in store. However, when at the till I asked specially not to get the marketing emails, the customer assistant denied the request. I was just trying to reduce the number of emails I get and I didn’t like that the choice was taken away. There must be a lot of pressure from higher up to check this box. Uncomfortable experience.
April 23, 2025
Reply from hmv (UK) - Livingston
Hi
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Blu-ray disc set ordered and delivered…
Blu-ray disc set ordered and delivered within 3 days.
April 9, 2025
Reply from hmv (UK) - Livingston
Hi Douglas,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Happy customer
Hi, was in the Livingston shop today, was served by a lovely sales assistant Sheila, very friendly, very knowledgeable about all products and a happy I help attitude, will be back agsin
March 21, 2025
Unprompted review
Reply from hmv (UK) - Livingston
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ella G
Ella G, The girl that served me in store was very helpful and sorted everything out for me. Pleasure to be served by her and the LP was delivered in good condition and on time.
March 19, 2025
Reply from hmv (UK) - Livingston
Hi George
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Zoe was extremely helpful
Zoe was extremely helpful, polite mannered and very engaging in conversation as well as going the extra mile to help me get the 2004 catwoman dvd. Unsure of the exact day.
February 28, 2025
Reply from hmv (UK) - Livingston
Hello Caroline
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store, and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Livingston
Hello Rob
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff were very helpful and…
The staff were very helpful and friendly. Always reliable.
February 8, 2025
Reply from hmv (UK) - Livingston
Hi Mullen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Livingston
Hi C
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Livingston Branch Staff are fantastic
Livingston Branch Staff are fantastic, always willing to help and always with a Smile 😃
January 29, 2025
Reply from hmv (UK) - Livingston
Hi Leigh
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Livingston
Hello Sarah
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The website was easy to use and prices…
The website was easy to use and prices very good .
Shipping was very quick and efficient and we were well pleased .
January 23, 2025
Reply from hmv (UK) - Livingston
Hi Customer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
An e-mail to let me know my order had…
An e-mail to let me know my order had been despatched and to wait for final confirmation. Nothing received yet,still twiddling my thumbs. A really poor show.
January 22, 2025
Reply from hmv (UK) - Livingston
Hi,
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Easy to order and arrived really…
Easy to order and arrived really quickly.... Well happy with my purchase...
January 8, 2025
Reply from hmv (UK) - Livingston
Hello Ellie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Livingston
Hi Agnes,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The cd was a Christmas gift for my…
The cd was a Christmas gift for my granddaughter and she was so very pleased with it !
December 28, 2024
Reply from hmv (UK) - Livingston
Hi Margaret
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
There was to excellent staff that went…
There was to excellent staff that went out of their way to help and get me what I needed . It was a really busy day yet those ladies were exemplary. Thanks to them both - Zoe and Leah.
December 15, 2024
Reply from hmv (UK) - Livingston
Hi Nicky
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.