Old fashioned browsing after on-line pre-ordering new releases to collect from the store... best of both worlds of retail shopping 😂😂. Prices are on the most part competitive, matched, or, on the... See more
Company replied
Unit 104-106 The Mall, LU1 2LJ Luton, GB
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Old fashioned browsing after on-line pre-ordering new releases to collect from the store... best of both worlds of retail shopping 😂😂. Prices are on the most part competitive, matched, or, on the... See more
Company replied
The staff were very friendly, well informed about the products that I wanted to purchase. I was able to get exactly the products I wanted. The DVDs I wanted were in stock and I was able to get them d... See more
Company replied
Graham and Craig (I hope I’m spelling their names right) from the Luton branch have been absolutely amazing and very helpful when it came to an online order I’ve placed. Went above and beyond, very fr... See more
Company replied
For what it cost, this buds are not great. I found the sound quality disappointingly poor. And I have tried several equalisers to try and improve the quality to no avail. If you are looking for earb... See more
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

Unit 104-106 The Mall, LU1 2LJ, Luton, United Kingdom
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The beautiful shop. The great staff. The overall experience. Thank you.

Reply from hmv (UK) - Luton
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