Enquired about an item I was looking for but couldn't find. Without hesitation staff looked it up and ordered it for me. Explained process and timeline very well. Staff on collection were super friend... See more
Company replied
Location
Switch location2 / 6 Princes Walk, Grosvenor Centre, NN1 2EL Northampton, GB
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Went to purchase a DVD. Item had not yet been released, but store assistant suggested that we might like to order it instore and have it posted to our home address. Accepted offer and left details o... See more
Company replied
Item delivered promptly to the Northampton store after I used the Click and Collect service. Dealt with promptly by store employee. Item securely packaged.
Company replied
Can never fault my local HMV whilst shopping online can be great it’s nice to go and see an item in person, in this case HMV online did not have what I needed online as waiting for more stock m... See more
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Company details
About hmv (UK) - Northampton
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
2 / 6 Princes Walk, Grosvenor Centre, NN1 2EL, Northampton, United Kingdom
4.7
Excellent
166 reviews
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Really good fast shipping and delivery…
Really good fast shipping and delivery was great
June 21, 2026
Reply from hmv (UK) - Northampton
Hi Grace
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Item delivered promptly to the…
Item delivered promptly to the Northampton store after I used the Click and Collect service. Dealt with promptly by store employee. Item securely packaged.
June 3, 2026
Reply from hmv (UK) - Northampton
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
great customer care thank you
June 6, 2026
Reply from hmv (UK) - Northampton
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered online and picked up from…
Ordered online and picked up from store. Helpful staff and great service.
June 8, 2026
Reply from hmv (UK) - Northampton
Hi Lesley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivery was quick & the staff were…
Delivery was quick & the staff were great on my collection.
June 4, 2026
Reply from hmv (UK) - Northampton
Hi Michele
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Northampton
Hi ARTURO
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I love the game I reserved and would…
I love the game I reserved and would recommend buying from hmv to anyone always great customer service
May 27, 2026
Reply from hmv (UK) - Northampton
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Northampton
Hi Nigel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Enquired about an item I was looking…
Enquired about an item I was looking for but couldn't find. Without hesitation staff looked it up and ordered it for me. Explained process and timeline very well. Staff on collection were super friendly and helpful 🙂
May 16, 2026
Reply from hmv (UK) - Northampton
Hi Karl
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our hmv Northampton store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
HMV great store
Lovely young man done ordering for me couldn't of been more helpful if he tried very happy polite friendly
May 15, 2026
Reply from hmv (UK) - Northampton
Hi Bernadette,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
item arrived promptly at the store
item arrived promptly at the store, cashier helped us with our questions and my husband has enjoyed listening to the CD
April 24, 2026
Reply from hmv (UK) - Northampton
Hi Lynne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Although all 3 items were out of stock…
Although all 3 items were out of stock in store the staff member found me suitable items on-line with which I was happy to order
April 16, 2026
Reply from hmv (UK) - Northampton
Hello Tina
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
very helpful staff at Northampton…
A very helpful staff at Northampton shop went the extra mile for me when ordering a cd from warehouse
Many thanks to eve who helped me
Wonderful service
April 9, 2026
Reply from hmv (UK) - Northampton
Hi Martin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The salesman was very helpful in…
The salesman was very helpful in sorting out the items I wished to order.
April 4, 2026
Reply from hmv (UK) - Northampton
Hello James
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Simple to order kept up to date with…
Simple to order kept up to date with yhe unfortunate delay, no fault of HMV
March 27, 2026
Reply from hmv (UK) - Northampton
Hi Mr
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff were keen and helpful
The staff were keen and helpful, as the dvd was not in stock it was ordered and arrived very quickly.
March 19, 2026
Reply from hmv (UK) - Northampton
Hello Glenn
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Dvds.
Bought some dvds but some of the series were missing . The assistant checked the stock and then ordered the ones needed . They came within 2 days . Excellent service .
March 22, 2026
Reply from hmv (UK) - Northampton
Hi Sally
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Simply the best
The staff member that served us at the till on Sunday afternoon . Very nice man I didnt catch is name very helpful and spoke very highly of the company .my daughter would like to come one day work for you !! Thank you we found what we was looking for with ease . Superb selection of Artists vinyls and kpop in stock.
March 3, 2026
Reply from hmv (UK) - Northampton
Hi Anne-Marie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
They are amazing was quite happy to…
They are amazing was quite happy to help me get what I wanted
February 28, 2026
Reply from hmv (UK) - Northampton
Hello Charlotte,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Friendly, welcoming & very efficient
Looking for particular non-mainstream recordings the folks at the Northampton store found what I was looking for and, as one was orchestral, made sure I could see the options for the soloist and conductor.
First class
February 18, 2026
Reply from hmv (UK) - Northampton
Hi Stu
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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