Great helpful staff at Northampton branch especially Joe who was polite, friendly and efficient. Joe went out of his way to help me order a film I'd been trying to order on line..with no luck. Many Th... See more
Company replied
Location
Switch location2 / 6 Princes Walk, Grosvenor Centre, NN1 2EL Northampton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went to purchase a DVD. Item had not yet been released, but store assistant suggested that we might like to order it instore and have it posted to our home address. Accepted offer and left details o... See more
Company replied
Enquired about an item I was looking for but couldn't find. Without hesitation staff looked it up and ordered it for me. Explained process and timeline very well. Staff on collection were super friend... See more
Company replied
Your till hands need strong urge and reminder. I received an email confirmation of my CD's delivery. They were 3 CD's on my request. I did show at the till order number and confirmations of deliv... See more
Company replied
Company details
About hmv (UK) - Northampton
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
2 / 6 Princes Walk, Grosvenor Centre, NN1 2EL, Northampton, United Kingdom
4.7
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are amazing was quite happy to…
They are amazing was quite happy to help me get what I wanted
February 28, 2026
Reply from hmv (UK) - Northampton
Hello Charlotte,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Friendly, welcoming & very efficient
Looking for particular non-mainstream recordings the folks at the Northampton store found what I was looking for and, as one was orchestral, made sure I could see the options for the soloist and conductor.
First class
February 18, 2026
Reply from hmv (UK) - Northampton
Hi Stu
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Northampton
Hi Emma
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Would have been 5 stars except for a…
Would have been 5 stars except for a mix up with my email address.
February 12, 2026
Reply from hmv (UK) - Northampton
Hi CLIVE
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
easy.
item easy to order (in store) with a polite and friendly staff member, delivery arrived as scheduled, so no complaimnts, would not hesitate to use again..
February 4, 2026
Reply from hmv (UK) - Northampton
Hi Happy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent choice of vinyl
Excellent choice of vinyl, found an album I have been looking for for a long time! Happy man 🤠
January 19, 2026
Reply from hmv (UK) - Northampton
Hello Rod,
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Amazing service from HMV
Amazing service from HMV & I have given the cd to a friend to listen to as she's not had the chance to see the film. Last time I gave her part 1 cd and it felt right she has part 2.
January 17, 2026
Reply from hmv (UK) - Northampton
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Northampton store is helpfully and more…
Northampton store is helpfully and more than happy to help.💯✔️
Remember to go buy hard copies of favourite movies for the moment you really need to enjoy 💯
January 10, 2026
Reply from hmv (UK) - Northampton
Hi Sara,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Exellent customer service
Exellent availability of products great helpful and freindly staff iam always thanked for shopping in HMV
January 11, 2026
Reply from hmv (UK) - Northampton
Hi Ashley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful
Very helpful when I called in earlier to see if my package had arrived and received an email a few days later when it had arrived, great service.
December 24, 2025
Reply from hmv (UK) - Northampton
Hi Wendy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great help as always
Great help as always, staff are happy to help. A wonderful store
December 31, 2025
Reply from hmv (UK) - Northampton
Hi paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great in store assistance and advice
Great in store assistance and advice. Northampton store
December 29, 2025
Reply from hmv (UK) - Northampton
Hi Jo
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Pre-ordered a blu ray dvd
Pre-ordered a blu ray dvd, release date was 22nd of December, wasn't sure if it would be delivered on time as it was 3 days before Christmas but it dropped through the letterbox early on the 22nd so HMV had sent it early to make sure it arrived on the release day 😀
December 22, 2025
Reply from hmv (UK) - Northampton
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Although there was delay xmwith delivery…
Although there was delay with delivery there was great communication and very pleased with product
December 27, 2025
Reply from hmv (UK) - Northampton
Hi Jennifer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I use HMV regularly I Went into the…
I use HMV regularly I Went into the Northampton store on 27th to buy the Beatles anthology box set that the web site said it was in stock I asked a member of staff who looked quite fed up that I had asked him and he said it was sold on Christmas Eve I asked if he could get one in he was very abrupt and said it will take a week or so. I said can you check online and get a date when he VERY rudely and with lots of attitude said I told you already a week so I told him thanks for the attitude I will go somewhere else and get it £309 lost this time and countless other purchases that HMV will no longer get because of terrible customer service if he dislikes he’s job so much why work there
December 27, 2025
Unprompted review
Reply from hmv (UK) - Northampton
Hello Pete
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Easy as anything to order and arrived…
Easy as anything to order and arrived quickly. HMV to the rescue
December 24, 2025
Reply from hmv (UK) - Northampton
Hello Chuppachap
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
A great feeling of homeliness
one of the staff members izzy was really helpful when I first entered the store, giving me a smile and making me feel at home in the store, its very hard to find things but she made it very easy to find the Andre Rieu CD
December 20, 2025
Unprompted review
Reply from hmv (UK) - Northampton
Hi Tanuja
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Northampton store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Very good
Staff were really helpful with fulfilling my order and when I made the collection.
December 18, 2025
Reply from hmv (UK) - Northampton
Hi Jeanette
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Went to purchase a DVD
Went to purchase a DVD. Item had not yet been released, but store assistant suggested that we might like to order it instore and have it posted to our home address. Accepted offer and left details of address etc. Item arrived on 15 December. Very pleased with service both instore and for delivery.
December 4, 2025
Reply from hmv (UK) - Northampton
Hi linda
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
It is always a pleasure visiting this…
It is always a pleasure visiting this HMV store in Northampton. The staff are always keen to give impeccable service without being pushy. I find that they are well trained and knowledgeable. 10/10 every time. I pop in most weeks. My last visit was to collect my latest purchase... Pink Floyd 50th Anniversary "Wish you were here",,, Awesome is the best word to describe.
December 12, 2025
Reply from hmv (UK) - Northampton
Hi Goff
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.