Very nice young man helped me order a CD I wanted. He was very efficient and I was kept up-to-date about the delivery process. The CD was easy to collect and the whole experience from order to deliv... See more
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Location
Switch location2 / 6 Princes Walk, Grosvenor Centre, NN1 2EL Northampton, GB
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See what reviewers are saying
Very helpful store staff. It was so easy to return a record and exchange for something else with a gift receipt. Nothing was too much trouble.
Company replied
I ordered my dvd on line for pick up at my closest HMV store. My order was acknowledged straight away and I was notified when I could pick it up. No problems or issues just plain vanilla good service.... See more
Company replied
Your till hands need strong urge and reminder. I received an email confirmation of my CD's delivery. They were 3 CD's on my request. I did show at the till order number and confirmations of deliv... See more
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Company details
About hmv (UK) - Northampton
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
2 / 6 Princes Walk, Grosvenor Centre, NN1 2EL, Northampton, United Kingdom
4.7
Excellent
172 reviews
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A great feeling of homeliness
one of the staff members izzy was really helpful when I first entered the store, giving me a smile and making me feel at home in the store, its very hard to find things but she made it very easy to find the Andre Rieu CD
December 20, 2025
Unprompted review
Reply from hmv (UK) - Northampton
Hi Tanuja
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Northampton store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Very good
Staff were really helpful with fulfilling my order and when I made the collection.
December 18, 2025
Reply from hmv (UK) - Northampton
Hi Jeanette
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Went to purchase a DVD
Went to purchase a DVD. Item had not yet been released, but store assistant suggested that we might like to order it instore and have it posted to our home address. Accepted offer and left details of address etc. Item arrived on 15 December. Very pleased with service both instore and for delivery.
December 4, 2025
Reply from hmv (UK) - Northampton
Hi linda
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
It is always a pleasure visiting this…
It is always a pleasure visiting this HMV store in Northampton. The staff are always keen to give impeccable service without being pushy. I find that they are well trained and knowledgeable. 10/10 every time. I pop in most weeks. My last visit was to collect my latest purchase... Pink Floyd 50th Anniversary "Wish you were here",,, Awesome is the best word to describe.
December 12, 2025
Reply from hmv (UK) - Northampton
Hi Goff
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordering goods
Ordering goods! Not turning up on time is atrocious, I went in store wrong find out is the t-shirt in still nothing , sorry I'll never order on line again it's a joke
December 14, 2025
Reply from hmv (UK) - Northampton
Hi Debra,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
Great customer service received
I found amazing items to purchase in store, and was helped very politely by a worker when I couldn’t find a specific product. All the while there was amazing customer service displayed during my shop at HMV
December 1, 2025
Reply from hmv (UK) - Northampton
Hi Bryony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order and collect
Easy to order and collect. The staff at HMV when collecting were very polite and helpful.
November 26, 2025
Reply from hmv (UK) - Northampton
Hi there,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Northampton
Hello marlon
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Staff in the store
Staff in the store, HMV Northampton Grosvenor centre were extremely helpful and went out of their way to assist me. When the item could not be found in store, it was ordered to come to my house. The turnaround time was quick and the item was well packaged
November 20, 2025
Reply from hmv (UK) - Northampton
Hi Nicola,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Experience at HMV
I found my experience great because the workers at my HMV are super polite and know their way around the shop, they are very helpful and make all customers feel welcome.
November 14, 2025
Reply from hmv (UK) - Northampton
Hi Ola
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent quality of the UrbanEars…
Excellent quality of the UrbanEars earphones, thanks 🙏
November 10, 2025
Reply from hmv (UK) - Northampton
Hi Costine
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Northampton
Hi Janice
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
really happy buying and browsing…
really happy buying and browsing physical products, love browsing in HMV, staff always friendly and helpful,
November 1, 2025
Reply from hmv (UK) - Northampton
Hi Christopher,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Northampton
Hi Paula
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The service in the Northampton store was excellent.
The service in the Northampton store was excellent. The guy who served me was very knowledgeable friendly and extremely efficient.
September 28, 2025
Reply from hmv (UK) - Northampton
Hi David
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Northampton store.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Northampton
Hi Mrs
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A British icon
A British icon, I get all my Blu-ray and cd’s from them either in store or online. Always a great customer experience.
September 21, 2025
Reply from hmv (UK) - Northampton
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Online good, shop collection poor
Online process was very smooth and csn not fault it. However, I choose to collect my item from the store in Northampton. I stood at the unmanned checkout for about 3 minutes whilst the lady who eventually served me stood right behind me unboxing some stock. She did not acknowledge me or say "please bear with me, I will only be a minute", she completely ignored me. Eventually she did go behind the till and found my item quickly and efficiently. I asked for a carrier bag as I already had items to carry and my item was quite cumbersome but was told that they had no bags. I expected better service after spending over £120.00 in your store. For your information, I collected on a Friday afternoon and the shop was empty of customers
September 4, 2025
Reply from hmv (UK) - Northampton
Hello Karen
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
All terrific thank you
All terrific thank you. Just what I wanted. Ready on time. Good price. Friendly staff. No waiting around.
August 24, 2025
Reply from hmv (UK) - Northampton
Hello Angie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Northampton
Hi Kenneth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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