Very nice young man helped me order a CD I wanted. He was very efficient and I was kept up-to-date about the delivery process. The CD was easy to collect and the whole experience from order to deliv... See more
Company replied
Location
Switch location2 / 6 Princes Walk, Grosvenor Centre, NN1 2EL Northampton, GB
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See what reviewers are saying
Very helpful store staff. It was so easy to return a record and exchange for something else with a gift receipt. Nothing was too much trouble.
Company replied
I ordered my dvd on line for pick up at my closest HMV store. My order was acknowledged straight away and I was notified when I could pick it up. No problems or issues just plain vanilla good service.... See more
Company replied
Your till hands need strong urge and reminder. I received an email confirmation of my CD's delivery. They were 3 CD's on my request. I did show at the till order number and confirmations of deliv... See more
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Company details
About hmv (UK) - Northampton
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
2 / 6 Princes Walk, Grosvenor Centre, NN1 2EL, Northampton, United Kingdom
4.7
Excellent
172 reviews
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arrived on time and in good condition
December 5, 2023
Reply from hmv (UK) - Northampton
Hi Sheila
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very good service and fast delivery
December 9, 2023
Reply from hmv (UK) - Northampton
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great response
December 8, 2023
Reply from hmv (UK) - Northampton
Hi Chris,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Item ordered for collection from Northampton store…
Item ordered for collection from store was, 1. very good price, 2. free delivery to store and 3. available from stock with quick delivery to store.
Collection from store was efficient and friendly.
December 5, 2023
Reply from hmv (UK) - Northampton
Hi Anthony
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Northampton
Hi Andy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Northampton
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered a headphone for store…
I ordered a headphone for store delivery to Northampton, few days later received an email it has been dispatched, a few days later still no confirmation email if I can collect from store, tried to call the store the past couple of days but it goes to answer machine and its also on a loop where it says: “the call is cost 7 p per minute” and it goes on forever, no chance to talk to anyone over the phone, they dont have an email addres either, I raised a ticket on their support portal, days gone and no answer..absolutely rubbish customer sevice. Never order anything again from them.
November 9, 2023
Unprompted review
Reply from hmv (UK) - Northampton
Hi Gabor
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Excellent shopping experience.
Great choice of specials to add to my new release purchase, loads of news ideas, team knowledgeable and passionate about new and classic music.
November 6, 2023
Reply from hmv (UK) - Northampton
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Over the years if i go to the store or…
Over the years if i go to the store or order on line i have always had good service
October 23, 2023
Reply from hmv (UK) - Northampton
Hi Kay
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Northampton
Hi Krasimir
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good service
September 22, 2023
Reply from hmv (UK) - Northampton
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Your company we're fantastic in every…
Your company we're fantastic in every way it arrived on time packaging was fantastic and the present for my 87 year old father was amazing all down to you guys many thanks
September 12, 2023
Reply from hmv (UK) - Northampton
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great quality
Great quality , fast delivery , the product was just amazing!! The staff member was a huge huge help and I would have of left hmv/Northampton if it wasn’t for the staff member !!
September 6, 2023
Reply from hmv (UK) - Northampton
Hi Lilly
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
C.D. songs of Nick Drake.
Ordered item in store. Kept informed as to delivery and ready to pick item up within specified time.
July 21, 2023
Reply from hmv (UK) - Northampton
Hi Mike
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Northampton
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A Very Happy Customer 🙂
Great Service by the Staff who helped me find what I was looking for, Great Customer Service.
July 19, 2023
Reply from hmv (UK) - Northampton
Hi Lance
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order new York dolls by new York dolls…
Order new York dolls by new York dolls ended with new York dolls Butterfly explain please
July 15, 2023
Reply from hmv (UK) - Northampton
Hi NEIL
Thank you for taking the time to leave us a review. We are sorry to hear about the issue with your recent order, apologies for any disappointemnt caused. The order was placed for the item you received, please contact us at websitte.service@hmv.co.uk so we can investigate this further.
Best wishes
Reply from hmv (UK) - Northampton
Hello Sue
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
It was a cd and waited for ages for it…
It was a cd and waited for ages for it to be released and finally arrived very happy I like the preorder as you order they send when out great
June 8, 2023
Reply from hmv (UK) - Northampton
Hello keith
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
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