I've shopped at HMV for many many years I find the store extremely pleasant intriguing fashionable.the staff are very amenible attentive and very to help with any query I have well done HMV
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Location
Switch location128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH Norwich, GB
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See what reviewers are saying
I have been shopping at HMV since my teens - intially in Enfield (my home town then) and in Oxford Street. So grateful, when moving to Norwich, to have an AMAZING HMV here! Your staff are always so he... See more
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Hi HMV I ordered an item in the store the item I wanted to have they browsed through on there computer found the item I wanted to buy then waited 3days I received my item in the post the trammps disc... See more
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The easiness of your online ordering, to the effective delivery at my local HMV in Norwich. On arrival I was served by 0831 Chloe who worked efficiently; was friendly and very welcoming . You don’t g... See more
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Company details
About hmv (UK) - Norwich
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH, Norwich, United Kingdom
4.8
Excellent
410 reviews
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Rolling with the Punches
Brilliant service in getting Bryan Adams new CD and tickets to a small local gig!
September 1, 2025
Reply from hmv (UK) - Norwich
Hi Richard
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
1/ the DVD was available to order
1/ the DVD was available to order
2/ it arrived in store for collection in a few days.
3/ Staff in Norwich are friendly and helpful
Pretty much all you can ask for and it was cheap to buy.
August 28, 2025
Reply from hmv (UK) - Norwich
Hello Igatti
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Staff are always friendly and helpful…
Staff are always friendly and helpful in the Norwich store
August 26, 2025
Reply from hmv (UK) - Norwich
Hi Phil
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Fantastic Vinyl Selection and Brilliant Service!
Buying limited edition vinyl records from HMV Norwich has been an absolute pleasure. The store always has an impressive selection, and I’ve managed to find some real gems that I couldn’t track down anywhere else. The staff are friendly, knowledgeable, and clearly passionate about music, which makes the whole experience even better.
The quality of the records is top-notch, and they’re always well cared for and displayed in a way that makes browsing easy and enjoyable. I also love how the team go the extra mile to help with recommendations or to check stock — it feels like they genuinely want you to walk away happy.
For vinyl collectors or anyone just getting into records, HMV Norwich is the perfect place to shop. Great atmosphere, exclusive finds, and excellent customer service. Five stars all round!
December 27, 2024
Reply from hmv (UK) - Norwich
Hi Phill
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
First class service
The member of staff was fantastic in finding the item i wanted and organised the order. Said order arrived in quick time. Happy to order in store again.
August 28, 2025
Reply from hmv (UK) - Norwich
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
All straight forward and friendly staff…
All straight forward and friendly staff at pick up for local store in Norwich
August 27, 2025
Reply from hmv (UK) - Norwich
Hi,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always Fantastic my son collects vinyl…
Always Fantastic my son collects vinyl and my go to place is HMV
He is also Autistic and finds he can also go in the shop too which is Fantastic for me as a parent to see him happy in his favourite store and at ease.
April 1, 2025
Reply from hmv (UK) - Norwich
Hello Sarah
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Norwich
Hi gram
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Norwich store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Service was as usual very good
Service was as usual very good. Attention and interested staff. Lots of enthusiasm and genuine excited about the purchase I made.
August 8, 2025
Reply from hmv (UK) - Norwich
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Customer service lady was excellent
Customer service lady was excellent, helped us order the goods and hey presto they arrived and on time .
August 2, 2025
Reply from hmv (UK) - Norwich
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great staff
Great staff , very helpful and professional. They make you feel really comfy. The store has a huge variety of products.
July 29, 2025
Reply from hmv (UK) - Norwich
Hi Kon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Norwich
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to order and helpful staff.
July 19, 2025
Reply from hmv (UK) - Norwich
Hello Helen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
friendly knowledgeable assistant micha
July 10, 2025
Reply from hmv (UK) - Norwich
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Click and collect.
Clear website. Easy to order. Good price. Communication excellent for click and collect customer. Staff t local HMV very pleasant and efficient. Would order again.
July 6, 2025
Reply from hmv (UK) - Norwich
Hi Anon
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service. 5*
Everything was dealt with in a very professional manner and the staff were great in making everything run smoothly.
July 3, 2025
Reply from hmv (UK) - Norwich
Hi Mr Thurston
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Norwich
Hi Clifford
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Easy to find what I was searching for
Easy to find what I was searching for. Really fast delivery
June 30, 2025
Reply from hmv (UK) - Norwich
Hello Sandra
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good all round staff very helpful and…
Good all round staff very helpful and service fast
June 24, 2025
Reply from hmv (UK) - Norwich
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Norwich
Hi Ray
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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