hmv (UK) - Nottingham Reviews 

386
TrustScore 4.5 out of 5

4.7

Unit C: Unit 95 Consec Victoria Centre, NG1 3QE Nottingham, GB


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Rated 5 out of 5 stars

Don’t ya just luv HMV, you can’t get any company more British than HMV what an icon & an ambassador for the UK. The only critique I have is now I’m getting older I’m finding it too dark inside the... See more

Company replied

Rated 5 out of 5 stars

I visited hmv in search of a film on dvd or blue ray, it was a film l saw in the early 1980s it made in 1971 and it was called villian staring Richard Burton and a ford zephyr. I spoke to a member of... See more

Company replied

Rated 5 out of 5 stars

Your service is always first class and the staff at your Nottingham branch couldn't be more helpful. This the second time I've gone in the store and been unable to find what I'm looking for but the st... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Nottingham

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • Unit C: Unit 95 Consec Victoria Centre, NG1 3QE, Nottingham, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

386 reviews

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4.7

All reviews

(386)

30,110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleasant staff, and helpful.

I had a very helpful young man. As I was looking for an L P for my son. Well two but had to order that in line. But the young man found the one I wanted. And the other I ordered on line which was very easy .

November 10, 2024
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hello Roz,

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Efficient

Convenient collection from my nearest store.I was contacted when my item was ready for collection and received good customer service.Easy and efficient process.Satisfied Customer.

November 10, 2024
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Teresa

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 1 out of 5 stars

I still have not received my click and…

I still have not received my click and collect order

November 7, 2024
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Jonny

Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.

We’ll then take a look and get back to you as soon as possible.

Rated 5 out of 5 stars

From the minute I spoke to the guy and…

From the minute I spoke to the guy and enquired about a movie he was very helpful and quick and managed to order me the dad and arrived in couple of days

November 7, 2024
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Reply from hmv (UK) - Nottingham

Hi Sinead, 

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Store assistant was very helpful in…

Store assistant was very helpful in ordering in a t shirt in the size we wanted. They arranged for it to be sent to a store nearest to my home. Only took 3 days to arrive and the collection went smoothly too. Very good service.

October 30, 2024
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Reply from hmv (UK) - Nottingham

Hi J.S

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Great dispatch time

Great dispatch time, records arrived safely because they were packaged so well. Thanks HMV

November 6, 2024
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Rachel

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Thumbs up

Ordered click and collect, everything was smooth and delivery was prompt.

November 4, 2024
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Mark

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Purchased a pre-order Blu-ray by click and collect

I purchased a pre-order Blu-ray online, by click and collect from the Nottingham store. After payment I received confirmation by email. A few days before the release date they sent an email to say it had been dispatched, and a few days later an email informed me it was ready for collection. I collected it 3 days later. It was a good price, I was informed of progress at every stage, no problems when collecting and it was well-packaged. Very pleased with the item and with the service.

October 28, 2024
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Reply from hmv (UK) - Nottingham

Hi Michael

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Rated 5 out of 5 stars

My purchase was delivered on time as…

My purchase was delivered on time as quoted. The quality of purchase seem very good. I bought it as a present they were delighted with it. I bought on line. I have also been into yous shop in Nottingham the staff were very helpful. Thank you

October 28, 2024
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Reply from hmv (UK) - Nottingham

Hi Margaret, 

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Very helpful polite assistant

Very helpful polite assistant, explained clearly the process and about postal charge, very friendly and knowledgeable with such an old movie.

October 24, 2024
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Janet, 

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Simple

Simple, straightforward and no hassle!! Plus, the price was good!!

October 20, 2024
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Sadia

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Very helpful and knowledgeable…

Very helpful and knowledgeable assistant. Took his time to help and advise us.

September 29, 2024
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Steve

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Informative and prompt

Informative and prompt! Thank you

October 7, 2024
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Rachel

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Easy online ordering

Easy online ordering, Excellent speedy delivery, got my item on its official release date. Awesome 👌

September 30, 2024
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Christopher

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Perfect purchase

Ordered over a year ago and was concerned as the band kept delaying and I couldn't find my receipt. There was no need to fret, as soon as the album was available I had email to let me know its on its way. And sure enough, 2 days later it arrived. Can't ask for a smoother purchase.

October 1, 2024
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

So skibidi.

This lunchbox is so skibidi, I feel so sigma walking around with it. I can't wait to rizz my bezzie mates up with it, yuh.
Staff were so alpha.

September 26, 2024
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Tean

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

I ordered 3 dvds to be delivered to…

I ordered 3 dvds to be delivered to local HMV. The instructions explained the timeframe, which was met on the order. Excellent service.

September 26, 2024
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi M

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 1 out of 5 stars

Ordered a Blu-ray.

Ordered a Blu-ray.. still waiting .. no correspondence from hmv .. no way of being able to get in touch by telephone… no one responds to email.. so had to make a special effort to go in store .. my issue still hasn’t been resolved & I was told I’d receive an email which up until now has not been the case .. so still waiting.

September 24, 2024
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Customer

Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we are currently investigating this and will get back to you as soon as possible.

Rated 5 out of 5 stars

CHER CD FOREVER

I pre ordered the cd and the member of staff couldn't have been more helpful & friendly. The I collected the parcel from the Nottingham store and the young man who served me was excellent ( he opened the parcel for me at my request) and friendly. Well done HMV

September 24, 2024
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hello Kathleen, 

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

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