Fab service once again Portsmouth HMV team. Placed my order with you in store and was notified by email to pick up and all good when I collected.
Company replied
Location
Switch location244-248 Commercial Road, UNIT 2, PO1 1HH Portsmouth, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Super easy and super quick online ordering and collection in store. My item arrived really quickly and there was no fee to collect. Very happy. Will remember to use HMV in the future and not just t... See more
Company replied
Ordered cd in store which was temporarily out of stock. Easy ordering process. CD arrived within time period stated. Staff at counter very polite and proficient. Would readily use HMV services again
Company replied
I could not find thd cd I was looking for so asked at the counter. The assistant looked on their system to see if it was somewhere else in store but it wasn't. The assistant then searched online to se... See more
Company replied
Company details
About hmv (UK) - Portsmouth
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
244-248 Commercial Road, UNIT 2, PO1 1HH, Portsmouth, United Kingdom
4.6
Excellent
282 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ease in choosing LP wanted
Ease in choosing LP wanted, delivery was good but LP sleeve was creased but decided to not return LP due to return hassle.
There were 2 stores in Portsmouth, and 1 in Chichester, such shame so many HMV record have shut.
April 26, 2026
Reply from hmv (UK) - Portsmouth
Hi Stephen,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
The shop assistant was very helpful and…
The shop assistant was very helpful and polite with regards to the items I wished to purchase, unfortunately two of the items weren't in stock but she explained she could order them for me and have them delivered, which I did with one of the items, which arrived on time and thankfully damage free.
April 25, 2026
Reply from hmv (UK) - Portsmouth
Hi Mat,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick hassle free experience
Quick hassle free experience, with the help of staff to find what I wanted.
I find the vinyl section hard to navigate, I think artists names could be better highlighted.
April 23, 2026
Reply from hmv (UK) - Portsmouth
Hi Carolyn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I often go into HMV as I'm an oldie who…
I often go into HMV as I'm an oldie who loves old films etc always find them or order one
April 15, 2026
Reply from hmv (UK) - Portsmouth
Hi Maggie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Portsmouth
Hi Anne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Portsmouth
Hi Jason
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Portsmouth
Hi tracey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Efficient and friendly
March 16, 2026
Reply from hmv (UK) - Portsmouth
Hello Susie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Cd purchase
Great service was very happy with product in excellent condition and delivery was also excellent as always.
March 8, 2026
Reply from hmv (UK) - Portsmouth
Hello Stuart
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Always polite and friendly
Always polite and friendly, helpful and efficient, always a pleasant experience for me to visit there.
March 7, 2026
Reply from hmv (UK) - Portsmouth
Hello Steven
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Stranger things
The girl was so help polite,, even ordered something that wasn't in the shop online for me there an then
She was so helpful.
February 28, 2026
Reply from hmv (UK) - Portsmouth
Hi Caroline,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Young assistants
Was seen by another young assistant, Alexander, and like the previous assistants was met by the same polite helpful attitude. This is the main reason still shopping at HMV. Over several years always treated with the respect due an older customer.
February 25, 2026
Reply from hmv (UK) - Portsmouth
Hi Maria,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Excellent service.
Free delivery & arrived before the in store release date.
February 25, 2026
Reply from hmv (UK) - Portsmouth
Hi Hayley,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Portsmouth
Hi Benjamin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Exceptional Customer Service
I bought a vinyl in-store and when i removed the outer plastic the cover was in very poor condition, the sleeve was separating at the seams and there was the shape, the outline of the vinyl itself indented on the sleeve. When I called I was advised of the process to return instore or to a po, however when I explained mobility issues i was having after an op, they arranged the collection from my home of the vinyl, it was then refunded and i was able to reorder the same vinyl (which was in new condition). I found the customer services team for HMV to be very sympathetic, empathetic and they went above and beyond to ensure I got the outcome I wanted. I would definitely be looking to expand my collection through HMV. Thank you
January 16, 2026
Reply from hmv (UK) - Portsmouth
Hello Caroline
Thanks for taking the time to share your experience with us. Errors are rare but can unfortunately occur on occasion but we’re delighted to hear that you were happy with the service you received when we tried to correct this with you.
We pride ourselves on the service we offer our customers and we’re so pleased to have been able to help. Thanks for shopping with hmv and we hope to see you again soon!
Easy to order and quick dispatch time
Easy to order and quick dispatch time. I get it delivered to store and staff are friendly and helpful
January 30, 2026
Reply from hmv (UK) - Portsmouth
Hello Susan
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Portsmouth
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Portsmouth
Hi Rachel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered CD
Ordered CD: paid: got an e mail saying it had arrived: went to collect it: went home with cd: all good.
January 18, 2026
Reply from hmv (UK) - Portsmouth
Hello Toni
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Portsmouth
Hi Louisa,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.