8Came in to commercial road portsmouth store to browse and look for a specific dvd. Wasn't especially busy but the security guard was actively following me closely around the store within 2 meters a... See more
Company replied
Location
Switch location244-248 Commercial Road, UNIT 2, PO1 1HH Portsmouth, GB
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See what reviewers are saying
Fab service once again Portsmouth HMV team. Placed my order with you in store and was notified by email to pick up and all good when I collected.
Company replied
Super easy and super quick online ordering and collection in store. My item arrived really quickly and there was no fee to collect. Very happy. Will remember to use HMV in the future and not just t... See more
Company replied
Ordered cd in store which was temporarily out of stock. Easy ordering process. CD arrived within time period stated. Staff at counter very polite and proficient. Would readily use HMV services again
Company replied
Company details
About hmv (UK) - Portsmouth
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
244-248 Commercial Road, UNIT 2, PO1 1HH, Portsmouth, United Kingdom
4.6
Excellent
282 reviews
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This company invites their customers to review, whether positive or negative
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I found the staff very helpful kind the…
I found the staff very helpful kind the delivery was fast
November 8, 2025
Reply from hmv (UK) - Portsmouth
Hello Jill
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Service was fantastic
Service was fantastic. Delivery status we was aware at all times delivered when they said they was out for delivery and the package was all nice definitely order again
October 28, 2025
Reply from hmv (UK) - Portsmouth
Hi Kerry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Cancelled my order
Cancelled my order due to "unwanted item" but I never received an email to say it had even turned up at tbe store so I have had to re order it...
November 4, 2025
Reply from hmv (UK) - Portsmouth
Hi Melanie
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Portsmouth
Hi Jamie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service from Portsmouth HMV
From the order in store to the prompt delivery. Everything was fantastic. The store did not have everything i wanted and the young lady ordered an item for me and had it delivered to my home.It arrived safely and I am very happy. Exactly what I expect from HMV as the service is always excellent 👌
Thank you so much.🙂
October 19, 2025
Reply from hmv (UK) - Portsmouth
Hi Clare
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great! Long live HMV!
Great! Available on release day. Staff friendly and polite! Love having HMV back to greatness as it was 😍😍😍
October 13, 2025
Reply from hmv (UK) - Portsmouth
Hi Wayne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fabulous Movie in 4K
I absolutely Loved this movie at the cinema, when it first came out. The story, acting and special effects are second to none. And there are so many extras, both on the blu ray, and in the presentation package. Very pleased, both, with the product, and the fine service I always get with HMV. 😊
September 25, 2025
Reply from hmv (UK) - Portsmouth
Hi Robert
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Love buying online from HMV
Easy to buy online from the email I received. Great service.
September 18, 2025
Reply from hmv (UK) - Portsmouth
Hi Sharon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good customer service in the store
Good customer service in the store. I was also kept up to date with progress of my order and my item arrived promptly in store ready for me to collect.
September 4, 2025
Reply from hmv (UK) - Portsmouth
Hi katy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Portsmouth
Hi Graham
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Portsmouth
Hi Tanya
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Portsmouth
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly helpful staff
Friendly helpful staff , ordered product on Thursday arrived Friday ,brilliant service 👍
July 3, 2025
Reply from hmv (UK) - Portsmouth
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Portsmouth
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
4k Blu Ray Films
Although the Portsmouth store did not have the item I wanted, they ordered it for me and it arrived 2 days later.
June 24, 2025
Reply from hmv (UK) - Portsmouth
Hi Leonard
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Friendly and knowledgeable staff; kept me informed from ordering through to collection.
Friendly and knowledgeable staff.
June 15, 2025
Reply from hmv (UK) - Portsmouth
Hello Robert
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I would like to thank you for the…
I would like to thank you for the purchase I made the delivery was very quick and the price of the CD got good. I would recommend you to other people who like me love to hear music thank you so much.
June 16, 2025
Reply from hmv (UK) - Portsmouth
Hi Anthony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great
Great, quick service.
My order order arrived less than 72 hours after my purchase
Which was good considering 24 hours of the wait was a Sunday.
June 1, 2025
Reply from hmv (UK) - Portsmouth
Hi Mr martin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service throughout
May 26, 2025
Reply from hmv (UK) - Portsmouth
Hi Barbara
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly staff
May 21, 2025
Reply from hmv (UK) - Portsmouth
Hi Stephen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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