Lovely service absolutely adore the staff in HMV Shrewsbury. Always super happy and helpful, and always have the best suggestion's on things to be able to watch. Ordering DVDs in store super simple.
Company replied
Unit SU20, Darwin Shopping Centre, Pride Hill, SY1 1BN Shrewsbury, GB
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Lovely service absolutely adore the staff in HMV Shrewsbury. Always super happy and helpful, and always have the best suggestion's on things to be able to watch. Ordering DVDs in store super simple.
Company replied
Well pleased with HMV went in to their Shrewsbury Branch as soon as I knew there was a new LP for release and the young assistant Archie was most helpful and arranged for the LP to sent to us on the... See more
Company replied
Reviewing postal order: Ordered an item to receive on its release date and it arrived the day after, even though it advised it was in transit on the day. Reviewing local store: Had an unexpected da... See more
Company replied
I was highly stressed going into the shop in Shrewsbury with a 15-year-old and a 5-year-old, both of whom are hyperactive and neurodiverse. My 15-year-old wanted a record player along with his new gui... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

Unit SU20, Darwin Shopping Centre, Pride Hill, SY1 1BN, Shrewsbury, United Kingdom
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Reply from hmv (UK) - Shrewsbury
Very professional from start to finish - thank you! 😎

Reply from hmv (UK) - Shrewsbury
Cheap delivery price also HMV always has not so well known artists music available to buy or order

Reply from hmv (UK) - Shrewsbury
Store staff member very helpful
One purchase in store, 1 purchase mail order
Will shop here again

Reply from hmv (UK) - Shrewsbury
I went to the shop in Shrewsbury to get a DVD which wasn't in stock. The young lady who served me found it on the Internet, ordered it for me to be delivered to the Shrewsbury branch. I've since then been in and picked it up and had very polite service

Reply from hmv (UK) - Shrewsbury
Fast efficient service from onsite staff; helpful and polite. Fast delivery. Will definitely use HMV again.

Reply from hmv (UK) - Shrewsbury
A friendly member of staff, courteous and welcoming.
The ordering was quick, well explained and very efficient.

Reply from hmv (UK) - Shrewsbury
On entering the store, I was quickly asked how a staff member might help. Though the item I wanted was not in stock, it was ordered for 2 day delivery to my home address. It appeared on time. Purchase of the item has provided significant enjoyment already. The product availability was good, considering it was 5 years old.

Reply from hmv (UK) - Shrewsbury
Friendly staff, easy processing of purchases, they'll walk you through more complicated things like ordering (or preordering) digitally or in store.

Reply from hmv (UK) - Shrewsbury

Reply from hmv (UK) - Shrewsbury
Great communication telling me when it left and had arrived into store. Excellent customer service in the Shrewsbury branch, very helpful and friendly.

Reply from hmv (UK) - Shrewsbury
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