Excellent and helpful service from your operatives Claire P. and Joyce B. and fast service on unavailable in-store video I bought. The other video will not be available until June so have yet to pick... See more
Company replied
Location
Switch location40-42 Drury Lane, Mell Square, B91 3BG Solihull, GB
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See what reviewers are saying
Confusing website if you want click & collect in store. Stock levels in store are misleading as these can not be released to click & collect customers. You have to wait for days for identical products... See more
Company replied
Hi, Unfortunately I had to buy via online as I do like to support the high street and to to get service by a person. Ordering was easy, got what we needed and free delivery, communication thro... See more
Company replied
The young lady in store was so helpful first she checked to see if the CD was in stock, sadly not be then offered to ordered it in for us without us having to ask if this was possible. Brilliant servi... See more
Company replied
Company details
About hmv (UK) - Solihull
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
40-42 Drury Lane, Mell Square, B91 3BG, Solihull, United Kingdom
4.7
Excellent
196 reviews
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Staff were helpful kind and pleasant to…
Staff were helpful kind and pleasant to talk to .
May 17, 2024
Reply from hmv (UK) - Solihull
Hi Darren
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Is the space of the hmv in solihull had…
Is the space of the hmv in solihull had and the ease of finfing what I wanted to buy was great
May 9, 2024
Reply from hmv (UK) - Solihull
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service brilliant delivery…
Excellent service brilliant delivery service can't fault them
April 30, 2024
Reply from hmv (UK) - Solihull
Hi John
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Solihull
Hi Jean
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Solihull
Hi Sam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Click and collect
Click and collect. Really easy. Staff very pleasant and efficient. Ended up looking round the store and bought a few extra cd's. Great selection. And great prices
March 14, 2024
Reply from hmv (UK) - Solihull
Hello Sharon
Thanks so much for taking the time to leave us a review in regards to your Click & Collect order. We’re so pleased to learn of your experience in our Solihull store and the colleagues you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Very friendly and polite staff
The staff who helped me order was extremely friendly, helpful and polite
February 20, 2024
Reply from hmv (UK) - Solihull
Hello Aakash,
Thanks for your kind words about our staff at hmv Solihull, they will be really pleased to hear your review.
We can’t wait to see you again soon!
At long last!
The item I collected recently was ordered for a Christmas present. Release date was 9th December but owing to shortage had to be reprinted so I did not get it until 12th February. The good part about my experience was that HMV kept me informed at all stages and once it same into the store they informed me immediately.
February 14, 2024
Reply from hmv (UK) - Solihull
Hi Margaret
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and hope to see you in store or online again soon!
Helping and Searching for an OAP looking for cd
As an OAP looking for cd knowing the singer and a specific song but not title staff found it online and ordered the cd for me . Appreciated the help very much.
February 8, 2024
Reply from hmv (UK) - Solihull
Hello,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Solihull
Hi Sue
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Above and beyond
5 star customer, nothing was to much trouble to the staff, Joyce, in particular went above and beyond to find the item that I required, and when it was not in stock, she was kind enough to order it for me, I collected it in less than a week later. Thank you Joyce
January 25, 2024
Reply from hmv (UK) - Solihull
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Solihull
Hi,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fast quick service.
January 18, 2024
Reply from hmv (UK) - Solihull
Hi Kate
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Right product at the right price.
January 14, 2024
Reply from hmv (UK) - Solihull
Hi John
Thanks for leaving us a great review! We’re so pleased to read your kind comments and look forward to seeing you again soon :-)
Thanks for shopping with hmv
Helpful courteous staff
Helpful courteous staff
Order arrived perfectly packed and on time
January 9, 2024
Reply from hmv (UK) - Solihull
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great communication throughout
Great communication. All on time. Pick up easy and staff super friendly.
January 8, 2024
Reply from hmv (UK) - Solihull
Hi Liz,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Solihull
Hello Steve
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Solihull
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Christmas present
I placed an order instore for a late Christmas present for my hubby.
As promised, it arrived in good time.
December 18, 2023
Reply from hmv (UK) - Solihull
Hi,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Quick and easy
December 19, 2023
Reply from hmv (UK) - Solihull
Hi Phil
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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