Excellent and helpful service from your operatives Claire P. and Joyce B. and fast service on unavailable in-store video I bought. The other video will not be available until June so have yet to pick... See more
Company replied
Location
Switch location40-42 Drury Lane, Mell Square, B91 3BG Solihull, GB
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See what reviewers are saying
Confusing website if you want click & collect in store. Stock levels in store are misleading as these can not be released to click & collect customers. You have to wait for days for identical products... See more
Company replied
Hi, Unfortunately I had to buy via online as I do like to support the high street and to to get service by a person. Ordering was easy, got what we needed and free delivery, communication thro... See more
Company replied
The young lady in store was so helpful first she checked to see if the CD was in stock, sadly not be then offered to ordered it in for us without us having to ask if this was possible. Brilliant servi... See more
Company replied
Company details
About hmv (UK) - Solihull
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
40-42 Drury Lane, Mell Square, B91 3BG, Solihull, United Kingdom
4.7
Excellent
196 reviews
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Reply from hmv (UK) - Solihull
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The speed of delivery
September 15, 2023
Reply from hmv (UK) - Solihull
Hi Marg
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Collect in Store
Quickly confirmed order placed, kept informed when dispatched and ready in store.
Collected from store no problem.
Very good service. Thank you.
September 17, 2023
Reply from hmv (UK) - Solihull
Hi Kay
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered dvd on line
Ordered dvd on line - had confirmation email which said I would receive email when goods ready to collect - no further email received. Went into store after a week, and my dvd had been there for four days - no contact.
September 9, 2023
Reply from hmv (UK) - Solihull
Hi Mrs Parry
Thank you for taking the time to leave us a review. We are sorry to hear you did not receive the notification your order was ready to collect, apologies for any inconvenience caused. We are glad to hear you have now received the items.
Kind regards
Good customer experience
It’s enjoyable to return into HMV stores again to buy PL’s and ask staff for help who are very knowledgeable..
August 10, 2023
Reply from hmv (UK) - Solihull
Hi Mark
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Extremely helpful
Couldn’t find a dvd I wanted in store, so I asked the woman behind the counter happily ordered it online to store for me. Arrived quicker than expected and had no problems picking it up.
July 26, 2023
Reply from hmv (UK) - Solihull
Hi Amber
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordering on line and collecting from…
Ordering on line and collecting from shop was easy. No need to stay in waiting delivery or relying on neighbours
July 31, 2023
Reply from hmv (UK) - Solihull
Hi B
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
July 21, 2023
Reply from hmv (UK) - Solihull
Hi Rachel
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Solihull
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Solihull
Hi Charles
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The lady who served me was very helpful…
The lady who served me was very helpful and ordered the toys to my house for me
June 18, 2023
Reply from hmv (UK) - Solihull
Hi Anik
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service and the prices
Great service and the prices are just right.
Always love HMV wish they had a greater selection of past albums and ones you can no longer get hold of.
Keep going HMV we greatly need you there is no one else better.
June 12, 2023
Reply from hmv (UK) - Solihull
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Solihull
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Perfection As Always!
May 30, 2023
Reply from hmv (UK) - Solihull
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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