Excellent and helpful service from your operatives Claire P. and Joyce B. and fast service on unavailable in-store video I bought. The other video will not be available until June so have yet to pick... See more
Company replied
Location
Switch location40-42 Drury Lane, Mell Square, B91 3BG Solihull, GB
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See what reviewers are saying
Confusing website if you want click & collect in store. Stock levels in store are misleading as these can not be released to click & collect customers. You have to wait for days for identical products... See more
Company replied
Hi, Unfortunately I had to buy via online as I do like to support the high street and to to get service by a person. Ordering was easy, got what we needed and free delivery, communication thro... See more
Company replied
The young lady in store was so helpful first she checked to see if the CD was in stock, sadly not be then offered to ordered it in for us without us having to ask if this was possible. Brilliant servi... See more
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Company details
About hmv (UK) - Solihull
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
40-42 Drury Lane, Mell Square, B91 3BG, Solihull, United Kingdom
4.7
Excellent
196 reviews
Asks customers to review
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Helpful
Helpful, polite and friendly staff made for a stress free shopping experience
December 21, 2023
Reply from hmv (UK) - Solihull
We are all about the stress free experience at hmv!
Prompt delivery and delivery updates
December 18, 2023
Reply from hmv (UK) - Solihull
Thanks for the kind review Pam and merry christmas from everyone at hmv!
Good staff members
Good staff members, polite and friendly and helpful in Solihull Store
December 11, 2023
Reply from hmv (UK) - Solihull
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent Service at HMV
First time visiting new store in Solihull. Impressed by range of vinyls, DVDs and wide range of merchandise. Ideal for Christmas shopping. The DVD I wanted was available in Blueray but I required it in standard. The staff were so helpful, and pre-ordered it from the warehouse, gave me the option of paying to have it posted direct to my home for a small fee, or pick up free when next in Solihull. I chose the latter. I also bought other items. All the staff are friendly, knowledgeable and work as a supportive team. I received an email when the DVD arrived in store. When I collected the DVD the staff were equally friendly. This store is a lovely addition to Solihull.
December 4, 2023
Reply from hmv (UK) - Solihull
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very good services and good packing to…
Very good services and good packing to the product
December 7, 2023
Reply from hmv (UK) - Solihull
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Solihull
Hi Sue
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
HMV has a good reputation and I am always very satisfied with this branch. The staff are friendly and efficient with a good knowledge of the merchandise available.
November 23, 2023
Reply from hmv (UK) - Solihull
Hi Linda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Solihull
Hi Peter
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The order was easy to place and…
The order was easy to place and delivery to collection store was on time.
November 11, 2023
Reply from hmv (UK) - Solihull
Hi Maver
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
because my parches arrived in time
November 15, 2023
Reply from hmv (UK) - Solihull
Hi Alastair
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My review is in two parts I had to…
My review is in two parts I had to phone to confirm to find out if my preorder had turned up at my local HMV store ,I should have had confirmation email this has happened on a couple of occasions but it turns out there is glitch in the machine,but the staff were very helpful.Part two my preorder delivered to my home was spot on both with telling me it had been dispatched and when it was being delivered in fact it came a day early so thank you.So on the whole I was satisfied
November 8, 2023
Reply from hmv (UK) - Solihull
Hi Mrs Fitzgerald
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Order quickly arrived at Solihull…
Order quickly arrived at Solihull branch which is an excellent shop. Lovely staff who were very efficient when I collected the albums. Really like dealing with HMV shop in Solihull.
November 7, 2023
Reply from hmv (UK) - Solihull
Hi Andrea
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful keep up the good work 👍.
November 6, 2023
Reply from hmv (UK) - Solihull
Hello Andrew
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Fab service!
Purchased a limited edition CD, good value fast delivery and easy collection in store thanks 😊
November 4, 2023
Reply from hmv (UK) - Solihull
Hi Claire
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful and happy girls and guys
Very helpful and happy girls and guys! So easy and quick...delivery right on time and well packed...no damage!
Nice one..rikki.
October 15, 2023
Reply from hmv (UK) - Solihull
Hi Rikki,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful lady at the counter in…
Very helpful lady at the counter in Solihull. She advised me what would happen leading up to the delivery of the LP. Spot on
October 31, 2023
Reply from hmv (UK) - Solihull
Hi Robert
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent Service
I was kept informed of my order and its delivery, arriving on the date promised
October 25, 2023
Reply from hmv (UK) - Solihull
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Solihull
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
H ighly M arvelous V alue & service
2 team members,advised/assisted in a seamless pre-order, mail delivered, transaction. Delivered home, to date & time. So impressive retail shop experience: so much better than 'the web', AND, Lewis smiled!
October 5, 2023
Reply from hmv (UK) - Solihull
Hi Mark
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ita arrived on the day
Ita arrived on the day. On time of the release was chuffed to bits
October 6, 2023
Reply from hmv (UK) - Solihull
Hi Vincent
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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