hmv (UK) - Stockport Reviews 264

TrustScore 5 out of 5

4.8

51 / 53 Merseyway, SK1 1PW Stockport, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Collected The Mavericks En Espanol double LP on Friday & all good no dinks or creases to sleeve etc so a happy bunny.

Company replied

Rated 5 out of 5 stars

It was so easy ordering the new concert film dvd and cd from Bring Me The Horizon. The email communication was really good I knew when it had been despatched and when I could collect. The staff we... See more

Company replied

Rated 1 out of 5 stars

Somebody had started queuing the wrong way, but we didn't know, so we all followed behind. Rather than the member of staff explaining where the queue was she started shouting at us, was extremely patr... See more

Company replied

Rated 5 out of 5 stars

Bought the album in the Deal50 sale which was a bargain. Some HMV prices are high but often the pulsed offers are worth watching out for. The vinyl was dispatched to store within days and regular emai... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Stockport

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contact info

  • 51 / 53 Merseyway, SK1 1PW, Stockport, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

The Mavericks.

Collected The Mavericks En Espanol double LP on Friday & all good no dinks or creases to sleeve etc so a happy bunny.

May 1, 2026
hmv (UK) - Stockport logo

Reply from hmv (UK) - Stockport

Hi Christopher

Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Wonderful knowledgeable and…

Wonderful knowledgeable and understanding staff.

April 21, 2026
hmv (UK) - Stockport logo

Reply from hmv (UK) - Stockport

Hello Francis

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

So easy to order excellent service

It was so easy ordering the new concert film dvd and cd from Bring Me The Horizon.
The email communication was really good I knew when it had been despatched and when I could collect.
The staff were very helpful.

April 15, 2026
hmv (UK) - Stockport logo

Reply from hmv (UK) - Stockport

Hi Teresa

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Album CD delivery

Great delivery service at reasonable price.
Very helpful staff in store.

April 14, 2026
hmv (UK) - Stockport logo

Reply from hmv (UK) - Stockport

Hello David, 

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Pleasant

Pleasant, polite helpful staff. Ease of ordering and kept up to date by email. Picked dvd up on date given when purchased.

April 8, 2026
hmv (UK) - Stockport logo

Reply from hmv (UK) - Stockport

Hi Frances

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Pre-booked 4K UHD was delivered on time…

Pre-booked 4K UHD was delivered on time with perfect condition. The packing was reasonably strong.

April 2, 2026
hmv (UK) - Stockport logo

Reply from hmv (UK) - Stockport

Hi,

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and fantastic choices

March 16, 2026
hmv (UK) - Stockport logo

Reply from hmv (UK) - Stockport

Hi Cynthia

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Quick and easy

Put an order in online, then they sent me an email when it was ready to collect.Quick and easy.

March 26, 2026
hmv (UK) - Stockport logo

Reply from hmv (UK) - Stockport

Hi Velma, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great service

Helpful staff who were able to order the 3 Vinyl LP's on the 3 for £66 offer that weren't all instock. Arrived promptly 4 days later. Great service.

March 14, 2026
hmv (UK) - Stockport logo

Reply from hmv (UK) - Stockport

Hi Stu

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 1 out of 5 stars

I am still waiting for my last email to…

I am still waiting for my last email to say my order has arrived in store, it was a present for mother's day!

March 18, 2026
hmv (UK) - Stockport logo

Reply from hmv (UK) - Stockport

Hi Nicky

Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.

We’ll then take a look and get back to you as soon as possible.

Rated 5 out of 5 stars

I always have a good experience at HMV.

I always have a good experience at HMV.

March 8, 2026
hmv (UK) - Stockport logo

Reply from hmv (UK) - Stockport

Hi Ian, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great choice very happy.

Great choice , value and a speedy delivery. 10/10.

March 7, 2026
hmv (UK) - Stockport logo

Reply from hmv (UK) - Stockport

Hello Craig, 

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Had everything that i wanted.

Had everything that i wanted.
Incredibly friendly staff.
Just an all round good vibe.

February 20, 2026
hmv (UK) - Stockport logo

Reply from hmv (UK) - Stockport

Hi Brian

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

The service was excellent with fast …

The service was excellent with fast delivery

February 18, 2026
hmv (UK) - Stockport logo

Reply from hmv (UK) - Stockport

Hi Anne

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

My experience is always great the…

My experience is always great the service is great and the price is what it says on the item without the added VAT. Thank you.

February 19, 2026
hmv (UK) - Stockport logo

Reply from hmv (UK) - Stockport

Hi George

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars
hmv (UK) - Stockport logo

Reply from hmv (UK) - Stockport

Hi Paul

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Order on line to shop

Order on line to shop. Everything went smoothly.

January 16, 2026
hmv (UK) - Stockport logo

Reply from hmv (UK) - Stockport

Hello Andrew, 

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 4 out of 5 stars

50p for a plastic bag. A RIP OFF

Nice store along with a pretty good stock vinyl. After spending £150.00 on vinyl. I was disgusted to be charged £0.50 for a plastic bag !!!!!!!

December 26, 2025
hmv (UK) - Stockport logo

Reply from hmv (UK) - Stockport

Hi Poynton

Thank you for taking the time to leave us a review. 

We were sorry to hear of your disappointment regarding our carrier bags. You may be aware that we are now required by law to charge for all plastic carrier bags we supply in our stores. This is a government initiative intended to reduce waste and the damage caused to the environment by the bags. All proceeds from the sale of the bags go to our nominated charities Nordoff Robbins and War Child.

www.nordoff-robbins.org.uk/
www.warchild.org.uk/

You can find more information about the government charge below:

http://www.gov.uk/government/publications/single-use-plastic-carrier-bags-why-were-introducing-the-charge/carrier-bags-why-theres-a-5p-charge

Thank you for presenting us with the opportunity to explain our position on this matter. If you have any further questions then please let us know.

Rated 5 out of 5 stars

Great service very helpful

Great service very helpful

January 14, 2026
hmv (UK) - Stockport logo

Reply from hmv (UK) - Stockport

Hi Tracey

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

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