The staff at HMV are always super professional, friendly and helpful Picked up the package no problem. Haven’t opened it yet cos it’s an early Christmas present (I know….but I like to get those s... See more
Company replied
Location
Switch location51 / 53 Merseyway, SK1 1PW Stockport, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From placing the online order to delivery was very efficient. Also, as always with HMV, the prices are affordable and the staff are always polite and professional at all times.
Company replied
Thoroughly reliable, with great quality, prices and returns policy. And in a world with increasingly terrible customer service, I am delighted to report that doing click and collect is fast and easy,... See more
Company replied
I pop into the Stockport store regularly and always find great DVDs! I especially love the foreign film section. I ordered a lovely film featuring Terence Stamp’s singing in ‘Song for Marion’ - arriv... See more
Company replied
Company details
About hmv (UK) - Stockport
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
51 / 53 Merseyway, SK1 1PW, Stockport, United Kingdom
4.7
Excellent
286 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Availability of products.
Availability of products whereas others like Amazon, have ran out. Thank you HMV. Also, collectors editions are available if you want them.
October 16, 2025
Reply from hmv (UK) - Stockport
Hi Phillip
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Stockport
Hi WILLIAM
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Stockport
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great range of products and good prices
HMV have some amazing products and always give great service. Definitely worth checking out their letterboxd section for some brilliant films
October 5, 2025
Reply from hmv (UK) - Stockport
Hi Rachel
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
A lovely welcome
A lovely welcome, followed by good, honest, knowledgeable service.
September 30, 2025
Reply from hmv (UK) - Stockport
Hi Gerry,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always a friendly welcome 😁
September 24, 2025
Reply from hmv (UK) - Stockport
Hi Catherine,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Above & beyond!
They didn't have the album i wanted, when I popped into the store. So the guy checked online & found a copy in Birmingham.
I presumed he would order it & i could pick it up in a week or 2, but he offered to deliver it to me free!
Brilliant service, above & beyond!
September 9, 2025
Reply from hmv (UK) - Stockport
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Was unable to access 1st Floor to…
Was unable to access 1st Floor to collect order.
September 8, 2025
Reply from hmv (UK) - Stockport
Hi Nicholas
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Stockport
Hello Paul
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Always easy to find the stuff you are…
Always easy to find the stuff you are looking for. Well lit and staff available. Good prices and selection.
August 24, 2025
Reply from hmv (UK) - Stockport
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered a CD of my choice in store.
Ordered a CD of my choice in store and picked it up to my satisfaction.
August 23, 2025
Reply from hmv (UK) - Stockport
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Stockport
Hi Elizabeth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Being able to order Marianne Faithful's…
Being able to order Marianne Faithful's Box Set...and the kindness of the Staff when i collected on the day it arrived.
August 17, 2025
Reply from hmv (UK) - Stockport
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Immediate order of the cd I wanted and…
Immediate order of the cd I wanted and despatched to me quickly.
August 12, 2025
Reply from hmv (UK) - Stockport
Hi Robert
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I Pre-ordered Final Destination…
I Pre-ordered Final Destination Bloodlines Steelbook after I'd seen the Film at the cinema it Arrived 2 Days before Release
July 27, 2025
Reply from hmv (UK) - Stockport
Hi Thomas
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great customer service
Great customer service, item ordered on a Friday, delivered Monday.
July 26, 2025
Reply from hmv (UK) - Stockport
Hi Steven
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service..
Excellent service... very quick.
Kept up to date with order.
Collection quick and easy.
July 14, 2025
Reply from hmv (UK) - Stockport
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service very prompt.
July 12, 2025
Reply from hmv (UK) - Stockport
Hi Marc
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very prompt delivery and well wrapped
July 4, 2025
Reply from hmv (UK) - Stockport
Hi Phyllis
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly helpful staff quick pick up…
Friendly helpful staff quick pick up great service.
June 16, 2025
Reply from hmv (UK) - Stockport
Hi there!
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.