The staff at HMV are always super professional, friendly and helpful Picked up the package no problem. Haven’t opened it yet cos it’s an early Christmas present (I know….but I like to get those s... See more
Company replied
51 / 53 Merseyway, SK1 1PW Stockport, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The staff at HMV are always super professional, friendly and helpful Picked up the package no problem. Haven’t opened it yet cos it’s an early Christmas present (I know….but I like to get those s... See more
Company replied
From placing the online order to delivery was very efficient. Also, as always with HMV, the prices are affordable and the staff are always polite and professional at all times.
Company replied
Thoroughly reliable, with great quality, prices and returns policy. And in a world with increasingly terrible customer service, I am delighted to report that doing click and collect is fast and easy,... See more
Company replied
I pop into the Stockport store regularly and always find great DVDs! I especially love the foreign film section. I ordered a lovely film featuring Terence Stamp’s singing in ‘Song for Marion’ - arriv... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

51 / 53 Merseyway, SK1 1PW, Stockport, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from hmv (UK) - Stockport
Helpful staff found what I was looking for and ordered it. Item arrived on time. Great service

Reply from hmv (UK) - Stockport
Super helpful friendly staff, my daughter collects vinyl’s and the staff are always happy to help

Reply from hmv (UK) - Stockport
It took no time at all from walking in the shop to walking out they were so efficient

Reply from hmv (UK) - Stockport
Speedy delivery all in excellent condition when they arrived

Reply from hmv (UK) - Stockport
Easy ordering, lovely staff at HMV store in Stockport, made me realise if I don't purchase things from the shop we are likely to lose a fabulous asset in Stockport

Reply from hmv (UK) - Stockport
Good service, ordered LP in for me, arrived quickly and kept informed at all times

Reply from hmv (UK) - Stockport
The DVD I had ordered online was there ready for collection and handed over after the due protocol had been observed

Reply from hmv (UK) - Stockport
Excellent service and click and collect so quick and easy
Staff always so helpful

Reply from hmv (UK) - Stockport
A great service from knowledgeable and genuinely helpful staff. Thank you :)

Reply from hmv (UK) - Stockport
Lady in store helped me order several vinyls and helped with 20% discount code I had from a Friend.

Reply from hmv (UK) - Stockport
It was good that click and collect is free, however it would have been even better if the stocks in store could have been used to speed up the collection process. If this was an option then that would be attractive for customers. I managed to purchase an HMV special colour edition of a CD sleeve and that in itself was a great offer which influenced my choice of buying from HMV. Really glad that HMV is still here for us music lovers. Keep providing special offers and discounts thank you.

Reply from hmv (UK) - Stockport
Blu ray was competitively priced and promptly delivered to my local store for collection.
I enjoy visiting physical stores to browse and using hmv's collect service is great for this.
It's important we keep shops like this on the high street open.

Reply from hmv (UK) - Stockport

Reply from hmv (UK) - Stockport
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.