Ordered a couple of vinyl albums, one in the Swindon store and one on website, Staff member in Swindon store so friendly, courteous and helpful helped make the whole process very easy. Kept fully upda... See more
Company replied
Location
Switch location16-17 Regent Street, SN1 1JQ Swindon, GB
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See what reviewers are saying
I bought a CD which I brought back the following week as it was faulty (for some reason my CD player just didn’t recognise it). Rosie issued the refund, ordered the replacement, and it arrived by the... See more
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Thank you for serving my daughter in Swindon branch to pick up my order of final destination First blood , as I was unwell on that day with shingles ,to collect. DVD was in perfect condition. Sound... See more
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When it comes to buying special LP's, that I don't want to be damaged in the post, then its much better to do it the old fashioned way and go to the 'real' shop and talk to people.
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Company details
About hmv (UK) - Swindon
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
16-17 Regent Street, SN1 1JQ, Swindon, United Kingdom
4.7
Excellent
202 reviews
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Great service
Service was excellent item arrived within a couple of days to the store and i was made very Wellcome when went into the shop in Swindon to pick up the Blu-ray disc . Keep up the good work .
October 22, 2023
Reply from hmv (UK) - Swindon
Hi Presenter
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Getting upstairs
The staff great .
But I'm disabled and can't get up stairs to look for any D V D s.
And I destroy things in the shop because there is no room for me to move in there .
I think I break things every time I go in .
But if you don't comply with the law on space for wheelchairs and mobility scooters things will be broken.
October 14, 2023
Reply from hmv (UK) - Swindon
Hi Sue
Thanks for leaving us a review. We are happy to hear that the team at the hmv Swindon store are on top form; however, we are very sorry to hear of the issues that you're experiencing when you're visiting the store, regarding space and access to certain parts of the store. Please be assured that team members at the store will always be happy to check on items or titles on your behalf should you not be able to do so yourself.
We will also raise this matter with the relevant department for their reference. We pride ourselves on the service that we offer but we rely on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your thoughts.
Thanks.
Reply from hmv (UK) - Swindon
Hi Mrs Hatherall
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Swindon
Dear Katryn,
Thanks for your review,
We are so pleased to hear that you found our staff efficient and professional, however, feedback of any nature is important to us and we'd love to be able to boost your rating so please do let us know what's happened at support.hmv.com and we'll see if we can help.
Thanks,
Reply from hmv (UK) - Swindon
Hi Eileen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Friendly
Friendly, helpful, knowledgeable in a relaxed atmosphere in both Swindon and Plymouth shops. Ordering a vynyl in one shop for delivery in another was easy, Especially in the Swindon shop where the assistant was very helpful. Found lots of stocking fillers for the family whilst browsing, well worth a visit in person rather than online.
August 27, 2023
Reply from hmv (UK) - Swindon
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
She was really helpful
August 11, 2023
Reply from hmv (UK) - Swindon
Hi Chris
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Swindon
Hi Mr Clayton
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Didn't receive an email to make me…
Didn't receive an email to make me aware that my product was delivered and when I went in store they weren't very helpful either just stood around chatting with friends
August 1, 2023
Reply from hmv (UK) - Swindon
Hi Liam
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
i CONTACTED hmv AND ORDERED A COUPLE OF…
i CONTACTED hmv AND ORDERED A COUPLE OF CDs and they were so helpful,,looked to find the CD I partidularly required and they got back quickly and I received both and was exeptionally happy with their service from the Swansea Branch '
Gail Ramsey
July 7, 2023
Unprompted review
Reply from hmv (UK) - Swindon
Hi Gail
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
Great customer service, happy with the experience and vibe of the store
July 14, 2023
Reply from hmv (UK) - Swindon
Hi joe
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great value for the money would…
Great value for the money would recommend this product and service thank you
July 7, 2023
Reply from hmv (UK) - Swindon
Hi Customer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Swindon
Hi Jess
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Perfect service thanks hmv👍👍🔥
June 8, 2023
Reply from hmv (UK) - Swindon
Hi Stephen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Prompt service in store to pick up…
Prompt service in store to pick up parcel and a smiley staff y
May 29, 2023
Reply from hmv (UK) - Swindon
Hi Christina
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Swindon
Hi Will
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Swindon
Hi BARRY
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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