I live for music so HMV, for me, is like a lofe support machine! To know that i can still go to a music shop and buy physical music and support the artists that create it gives me a huge amount of sat... See more
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Location
Switch locationUnit 2, 100 - 104 Pydar St, TR1 2BD Truro, GB
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I ordered 4 different films and the staff made it a really easy process for me and the emails telling me they were ready to collect allowed me to pick them up when I was ready
Company replied
Very quick delivery to local store. Staff pleasant and efficient.All worked perfectly. Payment online showed as Sun (newspaper) which was a surprise and concerning at first!
Company replied
I ordered a Charli xcx wuthering heights vinyl that said with every vinyl there is a free poster, I did not get a poster with my vinyl and am very disappointed!
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Company details
About hmv (UK) - Truro
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 2, 100 - 104 Pydar St, TR1 2BD, Truro, United Kingdom
4.8
Excellent
214 reviews
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Staff were very helpful and polite
December 23, 2023
Reply from hmv (UK) - Truro
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The guy in the HMV shop in Truro was…
The guy in the HMV shop in Truro was most helpful
December 25, 2023
Reply from hmv (UK) - Truro
Hi Dizzy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Site is easy to navigate
Site is easy to navigate. Great choices. Like the way you can chose between click & collect or have it posted.
December 22, 2023
Reply from hmv (UK) - Truro
Hi Tanya
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always friendly experience in store and…
Always friendly experience in store and great customer service online.
December 12, 2023
Reply from hmv (UK) - Truro
Hi Kim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff
December 11, 2023
Reply from hmv (UK) - Truro
Hi Mrs Gillard
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
really wonderful experience!
my preorder came securely packaged and was undamaged, and Alfie at the counter was wonderfully helpful despite me being rather vague with what it was i'd actually ordered (i was very tired)! the item arrived in a timely manner, and was at the store and available for collection just a few days after it was released globally. very pleased!
December 7, 2023
Reply from hmv (UK) - Truro
Hi Elizabeth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
a very good service as usual
November 29, 2023
Reply from hmv (UK) - Truro
Hi STUART
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Arrived when expected..
Arrived when expected and easy to collect when served in store by lovely Grace
November 29, 2023
Reply from hmv (UK) - Truro
Hi Colin,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Truro
Hi Philip
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Truro
Hi Greg
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My order was taken by an extremely…
My order was taken by an extremely helpful Sales person & despatched promptly - a great service
November 7, 2023
Reply from hmv (UK) - Truro
Hello Pam
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Went in for a look around always leave with a dvd
Always going in great selection of dvds
October 30, 2023
Reply from hmv (UK) - Truro
Hi Rebecca
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful updates on progress with order.
October 23, 2023
Reply from hmv (UK) - Truro
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent.
Excellent.
My local branch couldn't find the item I wanted,(a limited edition vinyl).
Although there was one showing as in stock.
(Probably stashed away by a customer) which happens a lot
Apparently. 🤷♂️
A member of staff checked on the computer the warehouse had one left.
I ordered it, and it was delivered to my door a few days later.
October 22, 2023
Reply from hmv (UK) - Truro
Hi Marcantony
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Truro
Hi Gregovich
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Knowledgeable store staff
Knowledgeable store staff. Helpful and friendly. Product arrived promptly as advised by the store staff.
October 16, 2023
Reply from hmv (UK) - Truro
Hi SB
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Extremley efficient
Extremley efficient, great service, friendly & helpful staff, i really like shopping here & travel a long.distance by bus to do so, thanks again. Dave burnell.
October 4, 2023
Reply from hmv (UK) - Truro
Hi Dave
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The young lady who served me was very…
The young lady who served me was very helpful and friendly .
September 28, 2023
Reply from hmv (UK) - Truro
Hi Sam.
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
It's always great to pop in to HMV…
It's always great to pop in to HMV Truro ,The staff are welcoming and friendly. I offan have questions about DVD's and they are always helpful .
September 29, 2023
Reply from hmv (UK) - Truro
Hi Ben
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Knowledgeable and helpful staff who…
Knowledgeable and helpful staff who ensured we purchased the correct type and title dvd.
Well done to the chap who served us in Truro
September 23, 2023
Reply from hmv (UK) - Truro
Hi Thomas
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
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