Connie has been very helpful quite a few time's now I luv vampire and horror movies 🎬 Connie tells me what's out or coming out also l really wanted to see the movie Bullitt with Steve McQueen ordered... See more
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Location
Switch locationUnits 2 & 3, Lower Mall, Atria Watford Shopping Centre,, WD17 2TB Watford, GB
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The salesperson at the Harlequin Centre Watford was very helpful. The CDs that I wanted was in store and another she offered to order and either collect at store or have it posted to. I chose to hav... See more
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Arrived to pick up a pre ordered LP. No staff at the checkout or visibly present, waited several minutes for staff to appear after I rang the bell which I nearly missed because of the clutter surround... See more
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Usually order online, but occasionally use their shop in Watford now. As staff there very helpful as recently purchased 2 4k films 🎥 Awaiting minions 4 now as undecided if visiting or online purchas... See more
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Company details
About hmv (UK) - Watford
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Units 2 & 3, Lower Mall, Atria Watford Shopping Centre,, WD17 2TB, Watford, United Kingdom
4.7
Excellent
182 reviews
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Ordered in store
Ordered in store. The staff were very friendly and helpful. The wait was as expected
January 22, 2024
Reply from hmv (UK) - Watford
Hello Michael
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Watford
Hi Mr Corcoran
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff at the store were extremely…
Staff at the store were extremely helpful and made the ordering process simple and pleasant. Slight damage to the record sleeve on delivery (minor and record plays as expected)
January 15, 2024
Reply from hmv (UK) - Watford
Hi Steven
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Courteous, polite and prompt.ck and collect process was…
The click and collect process was straightforward and the staff in the Watford branch were courteous, polite and prompt.
December 22, 2023
Reply from hmv (UK) - Watford
Hi Phillip
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff were very helpful
January 3, 2024
Reply from hmv (UK) - Watford
Hello Lucy,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very poor service
I ordered a record on 12th Dec to give my son for Christmas. It never turned up. I phoned the store in Watford and the number was out of order. Would have ordered it online but the store promised me I'd have it before Christmas! Will order from Amazon next time.
January 3, 2024
Reply from hmv (UK) - Watford
Hello,
Thank you for leaving a review. We were sorry to hear that there has been a delay with your order and that you had not received the ‘Ready to Collect’ email. I can see that you have been in correspondence with us regarding this.
Thanks for getting in touch and letting us know about this matter.
Excellent service
December 29, 2023
Reply from hmv (UK) - Watford
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful
December 20, 2023
Reply from hmv (UK) - Watford
Hi bsg
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The very helpful staff member who was…
The very helpful staff member who was so helpful and friendly.
December 17, 2023
Reply from hmv (UK) - Watford
Hello Linda
Thanks so much for taking the time to leave us a review for hmv Watford.
We’re so pleased to learn of your experience in our store and see you again soon :-)
Always Helpful
The staff are great if what I want is not in stock they will order it for me.Very nice store
December 20, 2023
Reply from hmv (UK) - Watford
Thanks for leaving us a great review for hmv Watford!
Our colleagues work hard to offer our customers the best shopping experience in our stores and we hope to see you again soon :-)
Reply from hmv (UK) - Watford
Thank you Asa and have a merry christmas!
Reply from hmv (UK) - Watford
Hi Lucy
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I had friendly helpful service in store…
I had friendly helpful service in store and ordered a dvd that my wife had been searching for for ages.
It came within 4 days which I was notified by email and I collected it from store when I was able to 3 days later .
Very pleased with the fast professional service , thankyou.
December 16, 2023
Reply from hmv (UK) - Watford
Hi Amanda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Watford
Hi Edward
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Told the assistant what I was after and…
Told the assistant what I was after and she ordered it in after searching the shop and found it out of stock. Had my vinyl four days later very helpful and professional.
December 12, 2023
Reply from hmv (UK) - Watford
Hi Dave
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I twas a cased of Help the Aged !
It was a good experience because the girl who served me, Jo, was extremely patient and understanding with me (I am nearly eighty) and I required 3 Vinyls for my grandson. This was a somewhat retro step for me as I collected what were known as LP's in the sixties !
December 7, 2023
Reply from hmv (UK) - Watford
Hi sandra
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Watford
Hi Katrina
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Watford
Hi Claudia
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
All good from order to delivery
December 7, 2023
Reply from hmv (UK) - Watford
Hi Mr Francis
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Watford
Hi Mike
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
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