hmv (UK) - Wolverhampton Reviews 276

TrustScore 4.5 out of 5

4.7

8 The Gallery, Mander Square, WV1 3NJ Wolverhampton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The disks were delivered to my local HMV. I had to produce my driving licence to prove who I was. But, the whole process went very smoothly. The staff have a lot of Anime knowledge and were quick... See more

Company replied

Rated 5 out of 5 stars

Staff helpful, polite, quick service if items are not instore staff will order them for you and get them delivered to your door step. Fantastic all round. JH. WOLVERHAMPTON.

Company replied

Rated 5 out of 5 stars

Initial store help in finding out if the item was available was very good. Staff even looked online. Although information relayed about the item was wrong especially after I went home and did some... See more

Company replied

Rated 3 out of 5 stars

I called in the HMV shop in Wolverhampton to buy the latest Beatles tripple album Anthology 4. There was three shop assistants at the counter, two serving and one on the computer dealing with enquirie... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Wolverhampton

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contact info

  • 8 The Gallery, Mander Square, WV1 3NJ, Wolverhampton, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

276 reviews

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Rated 5 out of 5 stars

Particular song was to be played at a…

Particular song was to be played at a funeral. Staff promised a Prompt email informing me cd was ready for collection which they did. Many thanks.

July 25, 2024
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hello Lee

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Staff are so helpful

Staff are so helpful

July 24, 2024
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Susan

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great customer service

Great customer service, gentlemen on service counter very helpful and excellent thank you for a fantastic service

July 14, 2024
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Pat

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

There’s no better place to shop!

HMV is always reliable and they always have what I’m looking for, there’s just no better place

July 1, 2024
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Reply from hmv (UK) - Wolverhampton

Hi Adam

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Exallent service and delivery and staff…

Exallent service and delivery and staff of the the Wolverhampton shop

June 23, 2024
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Reply from hmv (UK) - Wolverhampton

Hi Mr Bennett

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Young man in Wolverhampton store very…

Young man in Wolverhampton store very helfyl

June 27, 2024
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Reply from hmv (UK) - Wolverhampton

Hi Carol

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Always happy with HMV

Always happy with HMV

June 26, 2024
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Reply from hmv (UK) - Wolverhampton

Hello Deb

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Great experience

Order arrived fast at the Wolverhampton store. Staff were amazing, very friendly and helpful. The product itself was super. Verry happy customer. We will back at the store.

June 21, 2024
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Reply from hmv (UK) - Wolverhampton

Hi Katarzyna

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great job

Helpful staff

June 14, 2024
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Carolyn

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Wolverhampton team was fantastic

The team was fantastic and I'm whole experience was perfect thanks to the wolverhampton team

May 28, 2024
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Reply from hmv (UK) - Wolverhampton

Hi Peter

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

support local shops

Cheaper than Amazon and 💯 delivery on time not thrown in a bin but posted correctly unlike Amazon.

May 14, 2024
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Julie

Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Very helpful and professional staff

Very helpful and professional staff. I was kept updated on progress regularly.

May 3, 2024
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi kathleen

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Helpful and easy from my first enquiry…

Helpful and easy from my first enquiry and then fast delivery

May 3, 2024
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Mark

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great service

Great service. Staff courteous and professional… Wolverhampton Store looked great too. Glad HMV is still around!!

April 24, 2024
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Customer

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Delivery was on time and product was…

Delivery was on time and product was spot on.

April 23, 2024
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Tony

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Was delivered as requested many thanks

Was delivered as requested many thanks

April 24, 2024
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Marianna

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Online information for purchase more accurate.

Initial store help in finding out if the item was available was very good. Staff even looked online. Although information relayed about the item was wrong especially after I went home and did some research into finding out where I could purchase the item.
I eventually used the click and collect information online which was excellent from ordering to delivery.
Thank you for taking the time to reply. That’s an extra ⭐️

April 16, 2024
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Reply from hmv (UK) - Wolverhampton

Hi Yvette

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Rated 3 out of 5 stars

Took ages to deliver a parcel when it…

Took ages to deliver a parcel when it said 2-3 days but took a week and a day

April 13, 2024
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Ellie,

Thanks for getting in touch.

We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.

We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.

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