Notification of order ready at the collection point was quick. Contact by the collection store was welcomed the staff member was very polite both on the phone and instore
Company replied
Location
Switch locationUnit S12, Washington Square, CA14 3BD Workington, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Staff where very helpfull in ordering a cd i required and had plenty of knowledge friendly and pleasant.
Company replied
I have visited a lot of hmv stores but this one leads the example, The staff are friendly, helpful from the moment you enter the store till the time you leave and go to Great lengths to ensure that yo... See more
Company replied
Good customer service inn store and delivered by post on time when they didn't have any stock inn.
Company replied
Company details
About hmv (UK) - Workington
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit S12, Washington Square, CA14 3BD, Workington, United Kingdom
4.9
Excellent
108 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast efficient service
I went in store to order a Switch game to be delivered to my address. Very fast efficient service from the till to delivery...excellent!
October 29, 2025
Reply from hmv (UK) - Workington
Hi Valerie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good friendly service at your…
Good friendly service at your Workington store always
October 24, 2025
Reply from hmv (UK) - Workington
Hi Graham
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
All the Staff are very friendly
All the Staff are very friendly , knowledgable and go out of their way to help . A brilliant service all round . A big thank you to all the Staff
October 21, 2025
Reply from hmv (UK) - Workington
Hi Mark,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service from the Workington HMV…
Great service from the Workington HMV team, always very helpful and knowledgeable, it’s such a pleasure to browse & buy in HMV.
The Workington team are a credit to HMV.
October 13, 2025
Reply from hmv (UK) - Workington
Hi Gaz
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Workington store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Always spot on
I regularly order my CDs on click and collect from HMV and to date I've had no problems. I collect from my local store where the staff are really helpful. The packaging is minimal and totally recyclable. Excellent quality products and good prices. I managed to bag a couple of offers this time on titles I have been looking out for.
October 3, 2025
Reply from hmv (UK) - Workington
Hi Carole
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Workington
Hi Stephanie,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
brilliant service
September 11, 2025
Reply from hmv (UK) - Workington
Hi john
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very heplful & a prompt service
August 3, 2025
Reply from hmv (UK) - Workington
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
One of the best HMV shops I've visited…
One of the best HMV shops I've visited with great staff who are always happy to help
July 15, 2025
Reply from hmv (UK) - Workington
Hi Corrie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Workington
Hello paul
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Helpful and friendly staff
Helpful and friendly staff making the store feel welcoming.
Always happy to help if an item isn't currently in stock and great recommendations for similar items.
July 12, 2025
Reply from hmv (UK) - Workington
Hi Cas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service friendly staff
June 7, 2025
Reply from hmv (UK) - Workington
Hi Tracie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The customer service was great as…
The customer service was great as always. Had a lovely conversation with one of the employees and they are all very helpful and insightful
June 1, 2025
Reply from hmv (UK) - Workington
Hi Aaron
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great selection of merchandise and the…
Great selection of merchandise and the staff are always friendly and knowledgeable.
May 3, 2025
Reply from hmv (UK) - Workington
Hi Elizabeth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Awesome employees
May 1, 2025
Reply from hmv (UK) - Workington
Hi Dylan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Workington
Hi BERNARD
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The delivery service was excellent
We got our dvd promptly and it was very well received as I had forgotten that I had ordered it, we would have no problem recommending hnv to anyone.
April 3, 2025
Reply from hmv (UK) - Workington
Hi Irene
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Workington
Hello Mike
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Your products and service are nearly…
Your products and service are nearly all ways spot on .
March 27, 2025
Reply from hmv (UK) - Workington
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Happy customer
Always happy shopping with HMV. Online or in-store I have never had any issues.
Shopping in-store is great as the staff are so lovely and friendly.
March 15, 2025
Reply from hmv (UK) - Workington
Hi Jaimie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.