House of bespoke Furniture Reviews 

225
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional overall quality of the furniture, highlighting stylish modern designs, premium materials, and sturdy craftsmanship that consistently exceed expectations. People also appreciate the reliable delivery service, noting that orders arrive quickly and are managed by friendly, highly cooperative delivery drivers. Some people were dissatisfied with customer service, mentioning delayed responses, unhelpful communication, and frustrating difficulties when trying to resolve unexpected order issues. Additionally, a few reviewers reported receiving products with unexpected quality defects, missing assembly parts, or incorrect specifications requiring several delivery attempts.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality, comfort, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the comfortable furniture and... See more

Service

Consumers find service to be positive and highlight the helpful and efficient support received from staff... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that the process is generally smooth and... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives are responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are quite pleased with the Amy Boucle Bed that we recently bought from Hob Furniture. The Beds silky boucle fabric lends a contemporary, warm vibe, and it looks stunning in our bedroom. The upholst... See more

Rated 5 out of 5 stars

After months of looking for unique bespoke furniture, we found HOB furniture, we did alot of research and was slightly nervous about the ordering, however after visiting their shop will were immed... See more

Rated 5 out of 5 stars

Very recently received our Charles cinema sofa. We absolutely love it! Made to measure with our preferred choice of fabric in lux velvet, looks very stylish and so comfortable to relax on with the fam... See more

Rated 5 out of 5 stars

I recently purchased a living room set from HOB Furniture, and I’m genuinely impressed by the quality and craftsmanship. Every piece feels solid, well-made, and designed with great attention to detail... See more


Company details

  1. Sofa Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store

Written by the company

We have the very best of cinema sofas, U shape sofas TV beds, luxury four poster beds and luxury beds on display. Nationwide delivery available Bespoke made to measure services available Interior design services available


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(225)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Great quality product.

March 25, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hello

We are so pleased to here you were happy with our service

Rated 5 out of 5 stars

Luxurious Beds!

Ordered the Lexi Gold Trim bed and it came exactly how it is pictured😍 So luxurious! Quick and efficient service and delivery from HOB. Definitely would recommend ordering from here

March 24, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Thank you so much for taking your time to leave us a review, we are so pleased to here your happy with your new bed

Rated 1 out of 5 stars

Scam Company Beware!!!!

Be warned this company used to be called House of Bling which has a poor reputation (see reviews for proof). I brought 6 dining chairs in March 2023. In January this year one of them broke and since then 2 more have also broken in exactly the same place. All I asked was as for new legs but they would not assist. Due to their poor customer service I have had no choice but to file a court claim but they are now saying I purchased the chairs from their “sister company” House of Bling. This company went into liquidation in Jan 23 but I purchased the chairs in March 23. The Director of both companies is the same person and whilst I’ve tried on several occasions to resolve the issue amicably she is unwilling to respond.

March 15, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Jo Tedder

You are doing everything possible to slander our company, for absolutely no reason what so ever in which we will now take further

You have absolutely no dealings with HOB Furniture at any stage

This company has never been known by any other name, HOB was registered in Feb 2023 and the domain was registered in May of 2023 which can be confirmed by trust pilot and companies house

You have had absolutely no experience or order from HOB Furniture

Rated 5 out of 5 stars

1st rate company

Great company. Communication was top class and always quickly responsive through from purchase date to delivery. Quality of the sofa is perfect and all was delivered as expected and on time. Friendly and professional company. Highly recommended.

March 7, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

thank you so much for taking your time to review us Phil, we are so pleased to here your happy with your new sofa, if you have any questions in the mean time please don't hesitate to contact us

Rated 4 out of 5 stars

sofa came earlier than anticipated and…

sofa came earlier than anticipated and was assembled quickly

February 3, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hello Chatlotte

Thank you for taking your time to review us, we hope the sofa being ready before the estimated lead time was not too much inconvenience

If you have any questions in the mean time please don’t hesitate to contact us

Rated 5 out of 5 stars

i ordered the royal zara cinema sofa…

i ordered the royal zara cinema sofa very good communication emma was brilliant fast delivery time brilliant quality would recommend

March 1, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hi Sarah

Thank you for your review, very much appreciated

Rated 5 out of 5 stars

Really surprised with some of the stuff…

Really surprised with some of the stuff at this store, really good quality and great prices.

February 25, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Thank you Raheem for your review

Pleased you were happy with our shop and had a great experience

Rated 5 out of 5 stars

Fabulous company and beautiful sofa!!

I would without doubt recommend this company to all! The service, even before ordering, is excellent.. they really go above in helping. The sofa is beyond beautiful and is even better than what we expected. I will be recommending to all my friends and family. Thank you again HOB Furniture ⭐️💖

February 5, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hello Ella

Thank you for your review really pleased you’re happy with your new sofa.

If you have any queries in the future please don’t hesitate to contact us.

Kindest regards
HOB TEAM

Rated 5 out of 5 stars

Absolutely love my sofa and coffee…

Absolutely love my sofa and coffee table fast delivery thank you

January 3, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hello

Thank you so much for taking your time to review us, so pleased to here your happy with your new sofas and coffee table

Rated 5 out of 5 stars

Great Customer Service

Efficient delivery, I was kept in the loop the whole time with messages and updates. Absolutely love the sofa and would recommend

January 27, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hello Nathaniel

Thank you for taking your time to leave us a review, we are so pleased you are happy with your sofa.

If you do require any further assistance please do not hesitate to contact us.

Kindest regards
HOB Team

Rated 1 out of 5 stars

Not Their Photos Beware

This company is using my photos and I did not purchase from them. I have messaged them to remove ad it isn’t their work and they have blocked me and deleted me and not responded. When I have called they were so rude to me. The company I have purchased it from have been informed !

This is not a fake review omg this company are awful there’s lots of clients reporting them the company I purchased this from another company have shared a story in full of all their sofas circled on their website and tagged the clients that are complaining including myself
There’s a photo they are using that belongs to another company love my sofa.
And the owner of Mars the label Arianna ajatars sofa is on there and she got hers from House of bespoke as I seen it on her instagram. It’s tagged … you guys are fraudsters!!!
I’ve messaged you on instagram and so did my friend whose sofa you also have on your page and you have blocked us without replying !!!

Please contact me at @skinaestheticsupplies I will send the receipt from the company I purchased from and the sofa in my house and it’s there on their page and website this company are using it to get orders it’s fraud they didn’t make them.

Instead of being honest and apologising and removing it and my friends I’m now being called a liar and accused of leaving a fake review !!!! This company is disgusting

I’ve left the review on a Sunday as I contacted you last night when I was made aware of this situation. I have messaged you at 22.26 and you blocked me !!! No response just blocked me still have my photograph I have all the evidence of the message I sent

WOW THIS COMPANY HAS NO SHAME !!! ANYONE READING THIS CONTACT ME ON MY INSTAGRAM PAGE IN THE ABOVE TEXT ILL SEND YOU THE PHOTOS OF MY CONTACT WITH THIS COMPANY FROM YESTERDAY AND THE FACT THAT THEY BLOCKED ME IVE TRIED TO CALL TWICE I HAVE ALL THE RECORDS SCREEN SHOT. DEFLECTING WHAT THEY ARE DOING AS ITS AWFUL HOW MANY PEOPLE THEY ARE DOING THIS TO

NOW SAYING IM SLANDERING THEM JUST REMOVE THE PHOTOS ITS NOT THAT DO THEY DONT BELONG TO YOU ITS NOT DIFFICULT YOU CANT ADVERTISE OTHER PEOPLES SOFAS ON THEIR HOMES AS YOUR OWN WORK ! ITS NOT YOUR WORK YOUR EMBARRASSING YOURSELVES TRYING TO PASS MY SOFA AND DESIGN AND MANY MORE AS YOUR OWN. IVE JUST EMAILED TRUST PILOT BACK WITH ALL THE REQUESTED INFORMATION
-PHOTO OF MY CONTACT LAST NIGHT
-PHOTO OF MY SOFA IN MY HOME
-PHOTO OF MY FRIENDS IN HER SALON
-PHOTO OF MY ATTEMPTED CONTACT WITH YOU VIA YOUR PHONE-LINE
-PHOTO OF YOU USING MY IMAGE ON YOUR INSTAGRAM AND WEBSITE THAT YOU DID NOT MAKE
-RECEIPT AND INVOICE FROM THE COMPANY I PURCHASED IT FROM
THE EVIDENCE SPEAKS FOR ITSELF IM NOT AFRAID OF YOUR FALSE NARRATIVE

ALL I ASKED YOU TO DO WAS REMOVE MY FRIENDS AND MY PHOTOS AS ITS FALSE ADVERTISING YOU DID NOT NAKE THESE ITEMS AND CANT PRETEND THAT YOU DID ITS WRONG

January 27, 2024
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Fake review left from
Someone who has had no order with HOB, and no contact with HOB and is clearly working on behalf of a competitor
Your updated response shows that, considering the review has been left on a Sunday it very clear you have had absolutely no communication with the HOB Team

The review will be reported and further action taken for slanderous comments of fraud.

Rated 5 out of 5 stars

Ordered a TV bed from HOB and the…

Ordered a TV bed from HOB and the service was very good alongside the communication from Emma, would definitely recommend as beds are quality too. Delivery drivers also very helpful

January 26, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hello Asha

Thank you for taking you time to leave us a review, we are so pleased you’re happy with your new TV Bed, we will be around this week with the mattress for you.

If you have any further enquiries in the future please do not hesitate to contact us.

Kindest Regards
HOB Team

Rated 5 out of 5 stars

Top quality sofa

Top quality sofa, top quality service! Ability to speak to someone over WhatsApp before I placed an order to ask questions and then while waiting for delivery was brilliant. Would definitely buy from this company again!

January 28, 2023
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hello Lewis

Thank you for taking your time out to leave us a review, we are soo pleased you’re happy with your cinema sofa and the service provided.

We also thank you for the pictures, the sofa really does look beautiful in its new home.

If you have any further questions, please do not hesitate to contact us.

Kindest Regards
HOB Team

Rated 5 out of 5 stars

We ordered the superking Washington…

We ordered the superking Washington curve bed with the ottoman storage, they delivered our bed on a day that suited us and it’s definitely worth paying the money for the bed to be assembled, the courier men put the bed up quickly and efficiently.
The bed looks fantastic and the customer service was outstanding throughout, answering all my questions and keeping me up to date at all times, would recommend to anyone!

January 25, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hello Lucy

Thank you for taking your Time out to leave us a review, it was a pleasure to deal with you and we are soo pleased to here that you are happy with your new bed and the service provided to you.

Enjoy your new home and if you need any further assistance in the future please do not hesitate to contact us.

Kindest Regards
HOB Team

Rated 5 out of 5 stars

Was slightly unsure ordering online

Was slightly unsure ordering online, however I had nothing to worry about, my new TV bed is absolutely perfect I’m really happy with it great quality, and the customer service was spot on. Thanks.

Will be ordering again soon

January 15, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hello Keza

Thank you so much for taking your time to leave us a review, we are really pleased to hear you are happy with your new tv bed.

If you have any additional questions or requirements in the future please do not hesitate to contact us.

Thanks again
HOB Team

Rated 5 out of 5 stars

Stella 3+2

I recently purchased a Stella 3+2. It was just as I asked it. Customer service was amazing and communication between customer and shop was great. Delivery time was perfect and as they said. I would recommend this furniture shop to others.

January 11, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hello

Thank you so much Mr and Mrs Khan for taking your time out to leave us a review we are soo pleased your happy with your new sofas and the service provided to you, we welcome you to our shop anytime and if you have any further enquiries in the future please do not hesitate to contact us.

Kindest regards
HOB Team

Rated 5 out of 5 stars

This was a great experience from…

This was a great experience from ordering to delivery
Very helpful answered all questions
Sofa was good quality and well built
Del team was polite and helpful

January 18, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hi Steve

Thank you for taking your time out to leave us a review, that’s great to hear your feedback and we are delighted to hear you are happy with the end product.

Thanks again
HOB Team

Rated 5 out of 5 stars

Beautiful crush diamond Cabinet

Beautiful Cabinet, looks stunning in my dinning room. Complimenting the crush diamond theme.

Delivery could have been more organised. I only received notification that it was being delivered 50 minutes before it arrived. Luckily I was working from home that morning.

January 18, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hi Ange

Thank you so much for taking your time out to leave us a review, we are sorry to hear about the lack of communication from the delivery company this has been noted and fed back to the Team.

We are pleased to here overall you are happy with your beautiful cabinet

Thanks again

HOB Team

Rated 5 out of 5 stars

Highly recommend HOB

I was a bit sceptical about ordering a bed online but as we were looking for something bespoke (Emperor) we were limited on high street options. I was impressed with HOB reviews and their website, so we went for it, and I’m SO glad we did, their service is excellent, the bed is perfect and the delivery team were spot on! Highly recommend HOB and we will definitely be buying from them again!

January 20, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hello Lorna

Thank you so much for leaving such a lovely review,

We really are pleased to hear you are a happy customer, enjoy your new very big bed, if you have any queries or requirements in the future please do not hesitate to contact us.

Rated 5 out of 5 stars

Ordered my cinema sofa and Washington…

Ordered my cinema sofa and Washington bed from here, great service, delivered on time great communication from both HOB Furniture and the delivery company best of all was the stunning quality of the stuff. Can’t fault them Definitely recommend!!

January 19, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hello Mohammed

Thank you so much for taking you time out to leave us a review, we are so happy to here your pleased with both your bed and sofa and great to here you were happy with the delivery service.

Enjoy you new furniture if you have any queries in the future please do not hesitate to contact us.

Best wishes

HOB Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look