We are quite pleased with the Amy Boucle Bed that we recently bought from Hob Furniture. The Beds silky boucle fabric lends a contemporary, warm vibe, and it looks stunning in our bedroom. The upholst... See more
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After months of looking for unique bespoke furniture, we found HOB furniture, we did alot of research and was slightly nervous about the ordering, however after visiting their shop will were immed... See more
Very recently received our Charles cinema sofa. We absolutely love it! Made to measure with our preferred choice of fabric in lux velvet, looks very stylish and so comfortable to relax on with the fam... See more
I recently purchased a living room set from HOB Furniture, and I’m genuinely impressed by the quality and craftsmanship. Every piece feels solid, well-made, and designed with great attention to detail... See more
Company details
Written by the company
We have the very best of cinema sofas, U shape sofas TV beds, luxury four poster beds and luxury beds on display. Nationwide delivery available Bespoke made to measure services available Interior design services available
Contact info
4.5
Excellent
225 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Old scoundrel !!!
Dear Emma Kitchen
I can see that you are at Trust Pilot again. Here again to lure and mislead your potential customers, make them believe you and rip them off in the same way you use to do through your two previous companies:
HOUSE OF BLING INTERIORS LTD (12749188) and HOUSE OF BLING LTD 10845669
I can see the same pattern you used previously: flashy images, shop at Regent Street and doing monologues with yourself through fake reviews on Trust Pilot.
For God sake, don't you have a dignity?
Potential customers please pay attention to H.O.B. interiors.
And for the administrators of Trust Pilot:
How many times you are going to let this scum to cheat you and your users?
Are you sure you verify companies and reviewers?
Reply to your reply:
The so called 'shop' at Regent Street was a Post Box and was shared by another 4000 companies most of them scums like your companies Emma. You had a shop at Regent Street as much as the rough sleepers have an apartment there.
......about the harassing, I think it is time for me to file a report against you at the Police Station and report you at The Consumers' Association!
Reply to your reply:
I think I will rather start with reporting your company to Trust Pilot and just like the previous time, they will delete your fake reviews and little by little your real nature will surface dear.
Light is ON!
July 17, 2023
Unprompted review
Reply from House of bespoke Furniture
Thank you for taking your time to leave a review on our platform it would appear from the content of this review you have had absolutely no experience or order with HOB furniture, you just wish to slander yet another one of our companies due to a personal vendetta you have with our company owner in which you have had for over 4 years! we would encourage you to reply to the request for information sent to you by trust pilot, asking you to prove and provide your order number and proof of experience with HOB furniture, we look forwards to receiving that.
Furthermore you have referred to a shop which closed during lock down in Essex not London ( yet false information from
You ) and a separate business that has absolutely nothing to do with HOB Furniture, you will also note we own house of bespoke too, however your comments regarding interiors is yet again very wrong as that is very much active and trading company with a shop your very welcome to pop down, which like we know you won’t do that you revert to hiding behind a screen with your constant abuse, providing inaccurate and false information in your attempts to continue to Harass our company director.
please note all abusive communication you have sent over the last 4 years has been logged and will now be reported.
You’re welcome to report HOB furniture, we are more than compliant and be happy to liaise with any governing body.
Please also note every review on our trust pilot platform is completely screened and checked by trust pilot so yes feel free to report our profile and check with them
We hope you have a very productive rest of the day Mr Kazakov we would recommend you concentrate making GT cars, and Distribusha courier services and
https://www.aromaoilent.com/en/
a success rather than making false statements about HOB Furniture.
Really is sad to see you hold so much negativity towards one person, all your hate and negative energy is really no good for you we hope you find contentment and success in the future
Thank you for such a smooth and…
Thank you for such a smooth and excellent experience, from ordering to dealing with the after care team my experience has been superb, I purchased the block tv bed with the wallboard done across the full wall, and hob also designed our cinema seating and cinema sofa bed, Emma and Lauren were so helpful and clearly very experienced with their knowledge of what would work for our rooms.
Will recommend to all our friends and family and would encourage anyone looking to purchase bespoke furniture to make that initial call with them. Truly was a great find to us.
Will be back when we are ready to renovate the kids rooms
Thanks again ladies for all your help
May 22, 2024
Unprompted review
Reply from House of bespoke Furniture
Hello Dee
Thank you so much for taking your time to leave a review, so pleased to see your happy with your new furniture, it was a pleasure to furnish your rooms, if you need anything else then please do not hesitate to contact us.
Thank you for my beautiful bed
Thank you for my beautiful bed, excellent communication via Whatsap and over the phone, from ordering to delivery it took 3 weeks, very happy customer
July 13, 2024
Unprompted review
Reply from House of bespoke Furniture
Thank you Mohammad for your kind words, really pleased to hear your happy with your new bed, if you need anything else please don’t hesitate to contact us.
Purchased my dream cinema sofa from…
Purchased my dream cinema sofa from here, communication was excellent, all delivered on time and the quality of sofa is exceptional, slight issue with cup holder being scratched however HOB were excellent and had them replaced for me 4 days later
Thank you will recommend you for sure
July 10, 2024
Unprompted review
Reply from House of bespoke Furniture
Hello Kate
Thank you for your review, and we are so pleased to hear you’re enjoying your cinema sofa.
I bought Sofa ,Good quality of Sofa and…
I bought Sofa ,Good quality of Sofa and delivery service.
July 1, 2024
Unprompted review
Reply from House of bespoke Furniture
Hello
Thank you so much for taking your time to review HOB, it’s great to here you happy, enjoy your new sofa
Use caution! A very mixed experience on a cinema sofa.
A very mixed experience so please use caution when buying from here. In general initial communications was OK (but you often have to ask several times for things), with material samples being provided and my order for a cinema sofa eventually place with a custom fabric selection. The manufacturing process was as per schedule and delivery process was smooth. (Though I was charged twice for delivery, with a refund currently being promised).
However, when delivered, the sofa fabric was a very different colour to what was selected, and the style of the sofa seating and cushions not as advertised (with additional piping on the edges). When enquiring about these I was bluntly informed the piping was required on this material (although the rest of the lounge does not have it) and if I didn't like it they will collect it and I could have a refund.
While a fair (and legally required) gesture there was no apology for any of the issues, no mention of the colour difference, no offer of compensation, and no offer to fix or correct anything. Essentially meaning I would be back where I was without a sofa 12 weeks ago.
I don't have the time to go through the process of purchasing a sofa again, and the quality is OK, so I will have to accept this as a lesson learnt this time but will not be dealing with this company again. Please use your own caution to make sure you actually get what you order.
In update to the HOB reply:
I was very clear with the delivery drivers (who took their own pictures) that the colour was very different, that I was not completely satisfied, and that I would be raising my concerns.
I would happily add my pictures here to illustrate my feedback if Trustpilot allowed.
July 9, 2024
Unprompted review
Reply from House of bespoke Furniture
Hello Gary
Thank you for taking your time in leaving a review, however find your comments a little unfair, firstly all notes are kept on your order and at no stage did you have to chase us on anything and secondly you certainly did not wait 12 weeks for a sofa to be delivered
You purchased a sofa from us with a fabric which was a specialist leather that you wasn’t charged any additional cost and Is not available to order through our website although this fabric states on our gallery a surcharge of £250 extra would be due.
You ordered your cinema sofa on 29th of may and received your sofa on the 9th of July. You left an initial deposit and didn’t pay the balance until the 27th of June. Your delivery was received within the time frame quoted on our website.
Upon delivery our delivery drivers spoke with you directly regarding the shade difference in leather, which was slightly darker than the initial sample you ordered weeks before prior to ordering also advised they would take the sofa back for you, however You confirmed you were more than happy with the cinema sofa and the colour. In regards to piping this was added to the seated cushions and back cushions as you chose a hard leather fabric and not a soft material.
We explained to you that the finish would not be suitable if we didn’t add the piping.
This information is also available on our website, along with pictures of the dior cinema sofa in a harder fabric showing the piping.
The piping clearly wouldn’t be present on the outer frame, however as mentioned to you, it vital to ensure the finish on the cushions was correct and to of a high standard.
You sent us an email yesterday at 4.30 pm, 3 hours after delivery and the conversation you had with our delivery drivers confirming you were more than happy with the sofa.
We did respond to you within 10 minutes of that email being received, confirming a refund of £65 was sent and giving you the option to return the sofa for a full refund, as of yet you have not responded to us.
In terms of your comments regarding take caution to ensure you get what you ordered, we are sorry you feel that way and in our defence we are unable to upload your delivery pictures of your sofa over trust pilot but we will upload them on our social media pages for future customers to see, as you received a cinema sofa completely to the spec described and shown, we note a slight difference in shading, however again this is also noted on our website with specialist fabrics that are not stocked directly by us, if ordering in leather their may always be a slight shading difference , this is actually standard for the fabric chosen and you are welcome to check this with other bespoke furniture companies.
To be clear if fabric comes off a separate roll to the sample the shading may be slightly different.
Once again we really do apologise if you are unhappy with your purchase and considering you paid £2900 for a sofa, then we are surprised you would not want to return it or reply to the email we have sent you in order to rectify any issues you may have. We wouldn’t want any customer to feel unhappy with any purchase they have made with us after spending such a huge amount.
If you do change your mind and wish for us to collect the sofa then we will be more than happy to arrange within the week for you and provide a full refund, unfortunately we are unable to provide any further discounts you have requested above as the sofa has already had a 10% discount applied.
Please do reply to us via email if you have any further concerns or wish for us to arrange collection, we will be more than happy to assist you.
This company is amazing!
This company is amazing!! From start to finish Emma and Lauren were so accommodating and nothing was too much trouble I couldn’t decide on a colour so they sent samples as well and recommendations from their experience, they kept me updated throughout and when it was fitted it seemed slightly too big for my room for my drawers to fit, again this was no problem they took the frame back made it smaller to my measurements and came and refitted it without any extra charge even though this was no fault of theirs! The customer service from Emma and Lauren is truly outstanding, I mean the bed is amazing but nothing compared to the experience received from these 2 amazing ladies ⭐️⭐️⭐️⭐️⭐️
June 30, 2024
Unprompted review
Reply from House of bespoke Furniture
Hello Gill
Thank you so much for your feedback, we are so pleased your happy with new bed and the service you received, if you have any questions in the future please don’t hesitate to contact us, and enjoy your new bedroom
AVOID
AVOID
I ordered a Copenhagen modular boucle sofa approximately 3 months ago. Unfortunately my experience with whoever is replying to their what’s app messages has been really bad as the person was extremely rude. I paid for the sofa through a third party finance option so when I completed my order I received an email from the finance company. When I asked to receive an Email confirmation of my order from HOB as well with a tracking number etc (as any professional company would do) I was told that it would be better to cancel my order as I was “pressuring them” and they were too busy anyway. The only reason I didn’t cancel the order was because I had already paid my first instalment and I was worried I wouldn’t get a refund from the finance company. Nearer to the time for my delivery I called to get an update where they couldn’t even find my order number and I was asked to confirm my sofa’ s fabric as it wasn’t clear in the system that I had actually chosen a fabric (which is not possible as the order cannot be completed if you don’t choose this option) showing they weren’t even aware of my choices at that stage. The sofa is aesthetically nice and the delivery guys were really helpful but there is an issue with the alignment of the feet. When I reported that they told me that they will arrange someone to come out and put the foot back in place for me! Two months have passed since this message, nothing has been arranged and my follow up message was ignored. The furniture are nice but the communication and professionalism of this company is unfortunately really poor for luxurious and high cost furniture.
February 27, 2024
Unprompted review
Reply from House of bespoke Furniture
Hello Eva
Thank you for taking your time to leave us a review and we are sorry to hear you’re not happy with the service provided. Upon checking your order we noticed you paid via a payment plan. We also note that you called consecutively for 5 days requesting a delivery date in which you had been told prior to ordering of our lead times and that we wouldn’t be able to give you an exact delivery date until your bespoke made to order sofa was ready.
Our colleague on the 5th day made you aware that it is a extremely busy period for us and that we couldn’t continue to provide the same information to you each day and that if you had concerns over your order then we would be happy to cancel the order rather than you be in distress over a delivery date, we also reassured you that if you wish to continue with the order that as soon as your order was completed and ready for delivery we would notify you and arrange the delivery within 7 days, which we did do and your sofa was completed within the 5 week time frame given for production.
Unfortunately We would completely have to disagree with your comments regarding us not not knowing your order number, we would request that from you on any call and confirmation of your name and address details aswell as asking you to confirm details or yours order including fabric and colour to be sure that when you have placed the order online that all the correct information has come through to us and this is done to avoid any mistakes being made with production.
The last thing we would want is that something had not been checked back with you and your new sofa to arrive wrong.
With regards to the alignment of the silver feet, we accept that the foot was out be 0.5 cm on one part of the sofa, we confirmed we would send out a fitter and from speaking with our fitting team they had emailed you without response, also notified you that if you loosened the screw to the silver foot that it would align perfectly, as these feet are also removable, it would literally take no longer than 30 seconds we believe this very slight alignment issue has occurred in transport as the pictures taken and videos taken prior to delivery show the feet completely aligned.
However if you do still require one of our team out to do this for you then please could you reply to the email sent to you or feel free to give our team s call.
Once again we really do apologise that you are not happy with the customer service you received
So so happy with our sofa
So so happy with our sofa. The quality is excellent. Customer service on the phone and via WhatsApp was brilliant and the couriers were really helpful. We were sceptical due to previous scammers but after having various conversations with the team over the phone and given reassurance of photos and videos we are so glad we made the decision to place an order. Will definitely be recommending
May 16, 2024
Unprompted review
Reply from House of bespoke Furniture
Hello Sam
Thank you for taking your time to leave us a review, we are so pleased your happy with your new sofa is you require any help in the future please do not hesitate to contact us
I recently purchased the Royal Dubai tv…
I recently purchased the Royal Dubai tv bed and Zara cinema sofa from HOB furniture.
The design team helped me customise the bed and sofa to suit the vision I had. I had a few size alterations needed to accomodate my house for access reasons and they were very helpful.
I chose the gunmetal marble fabric for the sofa and it is accented by a white piping trim on the Zara. My guests have been very complimentary and it is always a conversation starter as it’s so beautifully crafted.
The metal frame on the bed is gold and I chose a light cream velvet fabric for the upholstery. They have done a marvellous job on both pieces and I am over the moon.
The customer care team even followed up after delivery to make sure everything was up to standard, which I appreciated. They really value their customers and you can see this through the entire experience. I would recommend HOB furniture to everyone.
May 16, 2024
Unprompted review
Reply from House of bespoke Furniture
Hello Hana
So pleased your happy with your new furniture and the service you have received, lovely to hear you will recommend us if you need anything else in the future please do not hesitate to contact us.
I ordered a cinema sofa
I ordered a cinema sofa , it was delivered as scheduled .
The sofa actually was too big , but the company came and took it back , mended it so it was in separate pieces so I could fit it up into a small staircase in the loft.
Would definitely recommend this company 100 percent
May 1, 2024
Unprompted review
Reply from House of bespoke Furniture
Hello Jo
Thank you for your review, really do appreciate it, very rare customers who have a good experience take their time to review us.
Pleased to here your happy with your cinema sofa and making the necessary adjustments for you was no issues at all, we have posted your cushions out for you too
Great products, great quality and great service from the team. Highly impressed
Highly recommend HOB Furniture. We purchased the Luxury wave metal trim bed and we are so happy and pleased with our purchase. My bedroom definitely feels much more luxurious with our new bed! The customer service was amazing, quick and efficient and we were spoilt for choice as they have a very wide variety of products available! The bed was delivered on time in a great condition and we are very impressed. We will definitely be purchasing more furniture from HOB in the future and will be highly recommending the site to family and friends.
April 22, 2024
Unprompted review
Unscrupulous company
Unscrupulous company - avoid at all costs!
Edit:
I am not a ‘jealous competitor’. No one is jealous of you - you’re just acting morally bereft.
You’re a one woman band and your name is Emma Kitchen. You’ve claimed in your response to another review here that you have nothing to do with House of Bling, a company which you actually recently wound down with basically no assets according to companies house.
You’ve also failed to realise that your website still shows as house of bling in various places online, and even your company answer phone (which I’ve heard multiple times today) says welcome to ‘house of bling’.
I will be filing a DMCA and writing to trading standards. I would suggest you respond to my attempts at communication with you and we can comfortably find an amicable solution to this.
April 19, 2024
Unprompted review
Reply from House of bespoke Furniture
Another review left by another jealous competitor you have had absolutely no order with us or no experience with us
Again inaccurate content would recommend you do your research before making false accusations
House of Bling interiors is a completely separate active company which is not wound up at all, and has absolutely no association to www.hobfurniture.co.uk secondly HOB furniture has several members of staff Sam from. fenrirthrows.com embarrassing you have the time to make attempts of tarnish others maybe will do the same to you and your company
Avoid at all costs
Avoid at all costs, this company produced a bed not fit for purpose and then attended to collect it and never refunded me. THE worst customer service ever. Extremely rude.
The company are scam artists and go by the names of HOB/House of bling.
Currently going through the high court to claim my £1750 back.
Honestly don’t ever trust them.
September 22, 2023
Unprompted review
Reply from House of bespoke Furniture
Firstly Grace
You have made absolutely no purchase with HOB Furniture
You made a purchase with a completely separate company and domain back in august 2023, which has absolutely nothing to do with HOB Furniture
Your bed was more then fit for purpose, but you couldn’t get it up the stairs which was your fault and not ours
You were given options of a cut down service but refused to pay the invoice after confirming you would be paying it
You then attempted too falsely chargeback through your bank however what you didn’t realise was we record all evidence which we submitted to the bank and you lost the chargeback as we could prove
Your bed was completely correct and made too of a very high standard all measurements and the split of headboard we did for you was correct.
We gave you many options and went above and beyond to try and help you, however you was non compliant and gave false and inaccurate information to your bank.
You then later attempted to submit a county court judgment which again you will lose when all evidence is submitted. As a retailer we always attempt to help customers out when they have an issue with getting a product into the property. However depending on the necessary work required then charges do occur, all of this info can be found on the website you purchased from and at the time terms and conditions were sent to you, however unfortunately if you are not willing to pay these and then put false claims in to your bank this will always result in you loosing the chargeback.
The amount you have paid in attempts to take our other company to court, would have been less than the cut down service you were offered,
I highly recommend Hob Furniture from…
I highly recommend Hob Furniture from the choice of products to the service they offer.
I ordered a new 7ft emperor size bed and the quality and build is exceptional.
HF offer various materials in many different colours to choose from for any bespoke beds.
The whole experience from start to finish is 5 star and the delivery service is refreshingly top notch, very professional and I would not hesitate to use this company again.
April 13, 2024
Unprompted review
Reply from House of bespoke Furniture
Thank you sarah for taking your time to review us really pleased your happy with your new bed and the service you received, if you have any questions in the future please don't hesitate to contact us
EXCELLENT!
Customer service was impeccable! Nothing was too much anything I asked I got an answer back with detail couldn’t ask for better service!!
I would rate HOB 5STARS AND MORE if I could!!
Super happy with my purchase and will 100 percent be coming back for more :)
Thanks again you was amazing!!
March 31, 2024
Unprompted review
Reply from House of bespoke Furniture
Thank you Kirsty for your lovely review, really pleased your happy with new furniture
Brilliant Company
Great service. Excellent communication. Kept in the loop at all stages, delivery was professional and the quality of the cinema sofa was spot on. Also very responsive on WhatsApp which helped us to make a decision.
November 29, 2023
Unprompted review
Reply from House of bespoke Furniture
Hello Rob
Thank you for taking your time to leave us a reviews, we are pleased to here you were happy with your new cinema sofa, if you have any further queries in the future please do not hesitate to contact us.
We love our bed !
We ordered fabric samples which came swiftly. This allowed us to see the fabric in our room and match it to our curtains. Communication was very helpful and we ended up ordering the Washington metal bed. It is an amazing build quality and meticulously upholstered in our chosen fabric. Completely bespoke and made to our requirements. We loved this aspect and the delivery team were very accommodating. Amazing experience and would highly recommend
February 15, 2024
Unprompted review
Reply from House of bespoke Furniture
Hello
Thank you so much for taking your time to leave us a review, we are pleased to here your happy with your new bed and the service provided, if you do have any queries going forwards please don’t hesitate to contact us
Kindest regards
HOB Furniture Team
I am glad i stubbled upon HOB
I am glad I stumbled upon HOB. I was looking to purchase this bed on a different website but the price is higher than HOB. Delivery was faster than I expected and am stunned by the quality, the bed looks so beautiful in the pack even though it's not fixed yet. Happy girl!
March 28, 2024
Unprompted review
Reply from House of bespoke Furniture
Hello FT
Thank you so much to here your happy with your new bed once it is up and you have any questions please don’t hesitate to get in contact
Sofa is beautiful
Sofa is beautiful, good quality and helped me out getting the sofa here quicker than expected
Thank you
March 29, 2024
Unprompted review
Reply from House of bespoke Furniture
Hi Michael
Great to here your happy with your sofa and thank you for taking time out to leave us a review, it is very much appreciated
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