Holden Property Group Reviews 

216
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have lived in two different properties rented from Holden since 2015 (so 11 years in total!). Over that time, I have never had any issues - the team have always been superb - from finance, managemen... See more

Company replied

Rated 5 out of 5 stars

My experience in a large one-bedroom flat in the Shepherd’s Bush area has been great. Truly made a home out of the apartment, furnished and continually supported and accommodated with any improvements... See more

Company replied

Rated 5 out of 5 stars

Even though my time with Holden Property Group was short, I have to say the staff was always helpful from the beginning when I started to renting. Every time when I had any issues or questions they wo... See more

Company replied

Rated 5 out of 5 stars

Best landlords/property managers we've ever had. It's been an amazing experience to be looked after by a team of people who seem more like a group of friends than an agency. They're always available... See more

Company replied

Company details

  1. Real Estate Rental Agency

Written by the company

Welcome to Holden Property Group We are a boutique, bespoke and better homes provider to the private sector community with a personal service that that puts you first. No third party estate agents involved. Instead, one of our dedicated professionals will guide you through from your initial search to your actual move and your ongoing stay.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(216)

14 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

11 years experience - exceptional service!

I have lived in two different properties rented from Holden since 2015 (so 11 years in total!). Over that time, I have never had any issues - the team have always been superb - from finance, management and maintenance. Issues have always been dealt with very promptly - one of the key reasons I have stayed with Holden for so long. They have made renting an absolute delight, and I cannot recommend them enough.

July 13, 2026
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

What a fabulous review to receive, thank you. We are delighted you've enjoyed staying with us and wish you all the very best for the future. Kind regards, Sarah

Rated 5 out of 5 stars

Highly Recommend Holden Property Group

I had a great experience renting through Holden Property over my four years as a tenant. The team were always friendly, professional, and responsive whenever I needed assistance. Communication was clear throughout my tenancy, and any queries were dealt with promptly and efficiently.

The moving-in and moving-out processes were straightforward, and the team were consistently helpful and approachable. I particularly appreciated how well-managed everything was and the support provided whenever needed.

The property itself was maintained to an excellent standard throughout my tenancy. It was clean, well-presented, and clearly cared for, which made it a very comfortable place to live. Any maintenance issues that arose were addressed immediately - tenants were genuinely looked after!

Thank you so so much to Sarah K-H, Sarah S, Chris, Connor, and the whole team for making my tenancy such a positive experience. I would happily recommend Holden Property to anyone looking for a reliable and professional letting agency.

June 12, 2026
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

What a fabulous review to receive. We are all absolutely delighted you enjoyed living at one of our properties and wish you all the very best for the future. Kind regards, Sarah

Rated 5 out of 5 stars

The flexibility of fairness and honesty…

The flexibility of fairness and honesty in all the undertaking of the company.

April 1, 2026
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

Thank you so much for taking the time to leave this positive review. It means a lot to all of us. Kind regards, Sarah

Rated 5 out of 5 stars

My experience in a large one-bedroom…

My experience in a large one-bedroom flat in the Shepherd’s Bush area has been great. Truly made a home out of the apartment, furnished and continually supported and accommodated with any improvements and updates in the property. Maintenance was great and professional. After 6 years in the property I can truly say it was a great experience for my little one and I. Amazing team in the head office and very responsive. Thank you!

June 10, 2026
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

Thank you so much for taking the time to post such a fabulous review. It means a lot to all of us in the team and we wish you all the very best. Kind regards, Sarah

Rated 5 out of 5 stars

THE BEST

Even though my time with Holden Property Group was short, I have to say the staff was always helpful from the beginning when I started to renting. Every time when I had any issues or questions they would always get back to you fast and solve the problem quickly and I had the loveliest time in the flat! Thank you for everything!

June 10, 2026
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

Thank you so much for such a wonderful review. All of us in the team are delighted you are pleased with the service we provide. We wish you all the very for the future. Kind regards, Sarah

Rated 5 out of 5 stars

Professionalism and honesty

It's been three years now that I am renting with Holden Property Group and I cannot recommend them enough.
Everybody is going above and beyond.Professionalism and honesty, excellent communication with Sarah Kearsley-Hunt and Sarah Stammer who are proactive and so supportive and empathetic! Everybody responds quickly and sort out any issue that we may encounter.Thank you all very much
Christina

April 9, 2026
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

What a fabulous review to receive! We are so pleased you are happy with the service we provide and appreciate you taking the time to give this feedback. Thank you from all of us in the team

Rated 5 out of 5 stars

Great company!

Great company, efficient, straightforward and always do the right thing even after 10 years. Above all else fair and honourable.

March 4, 2026
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

We are delighted you are pleased with the service we provide. Thank you so much for taking the time to give such positive feedback.

Rated 5 out of 5 stars

I have been renting with Holden…

I have been renting with Holden property going on to 4years now.
The team is amazing, from Sarah KT and Sarah S to Chris and Connor. They are quick to respond and resolve any requests or issue no matter how small or big.
As a long-term renter with them, my apartment and surroundings is continuously been refreshed.
I love that they pay attention to the small things like a BD and Christmas card every year, or changing the blinds in my apartment because the previous one looked tired and I got tired of seeing it after 4years 🙂🙂
They also do a good reference check to ensure there are no bad tenants who would disrupt the peace of other neighbours.
Overall, it’s been an absolute delight living in the property

January 1, 2026
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

What a fabulous review to receive! We are delighted you are happy with the service we provide. Thank you so much for taking the time to pass on such positive feedback, we all really appreciate it.

Rated 5 out of 5 stars

The best of the best

The team at Holden are amazing year round - we never take for granted how helpful and attentive they are! We always feel very supported. We have been renting with Holden for years now and don’t think we could go with another property company as they are so superior.

December 30, 2025
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

What a fabulous review to receive, thank you so much for your positive feedback We are delighted you are happy with the service we provide.

Rated 5 out of 5 stars

Sarah KH and Sarah S are phenomenal!

Sarah KH and Sarah S are phenomenal! The whole team is attentive and speedy with tending to any problem, question, or query. Have never had such a stress-free renting experience!

December 27, 2025
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

What a fabulous review, thank you so much for taking the time to give your super positive feedback. All of us in the team really appreciate it.

Rated 5 out of 5 stars

Attentive and caring team

Attentive, professional and caring team.
It was a pleasure to deal with Sarah KH and Sarah S.
Always quick with responses, responsible, and they put efforts to help in every situation.
Thank you again for your continuous support!

October 22, 2025
Rated 5 out of 5 stars

From the viewing time to when I had to…

From the viewing time to when I had to move out the properly, they were always prompt and I was taken care of very well.
Sarah was amazing.

September 20, 2025
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

Thank you so much, we are so pleased you were happy with our service!
We wish you the very best.

From us all at The Holden Property Group Team

Rated 5 out of 5 stars

Best property managers out there!

We had the pleasure of dealing with Holden Property Group for 3 years and I can honestly say I've never had a better experience with property managers. Speedy responses, extremely professional and kind team and go above and beyond for their tenants. I couldn't recommend them more!

April 30, 2025
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

What a fabulous review to receive, thank you so much for taking the time to share. We're delighted you enjoyed your time with us. Wishing you all the very best for the future.

Rated 5 out of 5 stars

Friendly and fantastic service

We were with Holden properties for over 4 years and they were amazing! The two Sarah’s were lovely and dealt with any property issue straight away, we couldn’t fault them. They even sent each of us a birthday card every year without fail! Thanks so much Holden properties such a lovely company!

July 1, 2025
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

Thank you for such a lovely review. We are so glad you are pleased with the service and we wish you all the very best for the future. From us all at the Holden Property Group Team

Rated 5 out of 5 stars

Friendly and personal touch !

I’ve been with Holden Property for over 3 years and they have been wonderful ! Both Sarah’s are super friendly and quick to respond, any issues have been dealt with urgency and respect. A really lovely company with a friendly and personal touch!

May 12, 2025
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

What a fabulous review to receive, thank you so much for sharing. We are delighted you have enjoyed staying with us. All of us in the team wish you the very best.

Rated 5 out of 5 stars

Fantastic Landlords

I have had the pleasure of living in a Holden Property for the past two and a half years, and they have honestly been amazing. They go above and beyond to keep the property maintained, are responsive to any issues, and have trusted people to hand for any emergency. They are always friendly, in both written communications and when carrying out maintenance, and I would absolutely check with them first the next time I rent a property around their area. If you want a smooth, problem-free tenancy, I cannot recommend Holden enough.

April 6, 2025
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

We are absolutely delighted you enjoyed your stay with us and thank you for taking the time to leave such a positive review. We wish you all the very best.

Rated 5 out of 5 stars

Lovely landlords

Overall very good landlords. Warm and friendly welcome on start of tenancy. Great with handling all the paperwork. Responded very promptly to any concerns about the property or tenancy, and acted swiftly when needed. All round a very pleasant experience renting with them and highly recommend.

April 4, 2025
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

Thank you so much for such fabulous feedback. We all really appreciate it and wish you all the best.

Rated 5 out of 5 stars

Great experience all round from Holden…

Great experience all round from Holden Property Group.
Direct contact with both Sarahs who were super helpful with any issues we had with the house.
Also very generous with replacing new appliances in the house.
Would always be interested in renting through the Holden Group!

April 1, 2025
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

We are so pleased you are happy with our service! Thank you so much for taking the time to leave such a great review. We all wish you the very best and hope to be able to welcome you back again in the future.

Rated 5 out of 5 stars

Huge thank you to Holden Property Group…

Huge thank you to Holden Property Group for making everything so smooth and stress-free. Really great service, so appreciated!

April 2, 2025
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

We are delighted you are happy with our service and thank you so much for taking the time to leave such a great review. We all wish you the very best.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look