Holden Property Group Reviews 

217
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have lived in two different properties rented from Holden since 2015 (so 11 years in total!). Over that time, I have never had any issues - the team have always been superb - from finance, managemen... See more

Company replied

Rated 5 out of 5 stars

My experience in a large one-bedroom flat in the Shepherd’s Bush area has been great. Truly made a home out of the apartment, furnished and continually supported and accommodated with any improvements... See more

Company replied

Rated 5 out of 5 stars

Best landlords/property managers we've ever had. It's been an amazing experience to be looked after by a team of people who seem more like a group of friends than an agency. They're always available... See more

Company replied

Rated 5 out of 5 stars

A truly attentive, supportive and caring team. With how stressful the London renting market can be, this team does a wonderful job at making renting feel at ease and putting renters needs first whethe... See more

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Company details

  1. Real Estate Rental Agency

Written by the company

Welcome to Holden Property Group We are a boutique, bespoke and better homes provider to the private sector community with a personal service that that puts you first. No third party estate agents involved. Instead, one of our dedicated professionals will guide you through from your initial search to your actual move and your ongoing stay.


Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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4.9

All reviews

(217)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Huge thank you to Holden Property Group…

Huge thank you to Holden Property Group for making everything so smooth and stress-free. Really great service, so appreciated!

April 2, 2025
Unprompted review
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Reply from Holden Property Group

We are delighted you are happy with our service and thank you so much for taking the time to leave such a great review. We all wish you the very best.

Rated 5 out of 5 stars

Absolutely stellar!!

I have rented in London for nearly 13 years and this has truly been a first and unique experience for me. Never did I expect to come across these two amazing and lovely ladies and the best property manager - BY FAR - I have ever dealt with.

These ​t​wo ladies not only were consistently responsive and extremely professional but ​equally - and this sets them ​apart ​- were at all times extremely kind and considerate​.
As a tenant I felt respected and looked after​ over the entire process. ​

The Holden Property Group went over and above to assist me with my move to the flat, from answering all of my queries to the flabbergasting gesture where a couple of my larger furniture items could be delivered to them and taken to the flat by the maintenance team... and to my disbelief they were indeed waiting for me together with a lovely welcome card and a bottle wine...!

Dear Sarah and Sarah - thank you again for all your help and patience.
You can sign me up for next year!

January 26, 2025
Unprompted review
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Reply from Holden Property Group

Wow, what a fabulous review to receive. We are so happy you're delighted with the service we provide. Thank you so much for taking the time to share such positive feedback.

Rated 5 out of 5 stars

I have been living at a Holden property for over 5 years - very positive expereince.

I have been living at a Holden property in West London for 5 years and have found the support from the Property Office excellent. The Property Team are very attentive to any queries. The communication regarding Tenancy Agreement Renewals and sharing of other documents such as Gas Safety Certificates is very good also. I find the team both in the office and attending the property very friendly, professional and helpful. We have work done to the property recently, and the works are clearly communicated to us. I feel the very positive experience I have with Holden has been a reason I have renewed the tenancy for 5 years running.

December 28, 2024
Unprompted review
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Reply from Holden Property Group

What a fabulous review to receive! We're delighted you are pleased with the service we provide. Thank you for taking the time to share.

Rated 5 out of 5 stars

Most trusted and recommended property managers

The team at Holden property group is hands down the most responsive, flexible and reactive property managers I've seen over the years. As a tenant I couldn't hope for better professionals and they've gone above and beyond their duties. I trust and recommend their services if you're on the market to rent a property.

December 17, 2024
Unprompted review
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Reply from Holden Property Group

We are delighted you are pleased with the service we provide and really appreciate you taking the time to post such a positive review, thank you!

Rated 5 out of 5 stars

Holden Property Group are the best…

Holden Property Group are the best letting agents I’ve dealt with. The staff are always very responsive and address any needs immediately. When we moved in they left us a bottle of wine and even sent birthday cards which was a really nice touch. Would recommend to anyone else looking to rent

December 17, 2024
Unprompted review
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Reply from Holden Property Group

What a fabulous review to receive! Thank you so much for sharing your positive feedback and we wish you all the very best.

Rated 5 out of 5 stars

Great agency

Always kind, fast response and fixing issues.

December 6, 2024
Unprompted review
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Reply from Holden Property Group

Thank you so much for taking the time to post such a positive review. We are delighted you are happy with the service we provide.

Rated 5 out of 5 stars

I couldn't have hoped for a better service

I have been renting since 2019 and I couldn't have hoped for a better service. Sarah and the team are brilliant. Kind, helpful and, most importantly, extremely responsive.

December 5, 2024
Unprompted review
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Reply from Holden Property Group

Thank you so much for your wonderful review. We are so pleased you are happy with our service and our team. From us all at The Holden Property Team

Rated 5 out of 5 stars

Best agency ever!

Been living in this agency managed property since 2021 and honestly could not recommend it enough! Such an amazing team of people working here and always attentive to tenants issues! Had washing machine broken and couple other maintenance issues but everything has been resolved quick and efficient. If in future we would decide to move hopefully we could stay within this wonderful agency!😊

December 3, 2024
Unprompted review
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Reply from Holden Property Group

Thank you so much for taking the time to post such a wonderful review and for sharing your positive experience. We're delighted you're happy with the service we provide

Rated 4 out of 5 stars

Easy to contact

Easy to contact, resolve issues quickly. Very happy with the service provided.

December 3, 2024
Unprompted review
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Reply from Holden Property Group

We are so pleased you are happy with the service we provide. Thank you for taking the time to share you feedback, we all really appreciate it.

Rated 5 out of 5 stars

Professional

Professional, friendly, supportive. Those three adjectives I can certainly use to describe Holden Property Group. London housing market is definitely a tricky one, so I am extremely grateful to have Holden as my landlord as they are always there to help and resolve matters as quickly as possible. They made my move in feel special and since then, I do not have a bad thing to say about anything I needed them to do.

August 1, 2024
Unprompted review
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Reply from Holden Property Group

This is such a wonderful review! We are so pleased you are happy with our service. We are delighted to have you as our tenant.

From us all at the Holden Property Group.

Rated 5 out of 5 stars

Happy stay for a year

I lived in their flat for a year. Sara was great and she helped me with everything during my stay in the flat. When I moved in the flat was super clean and everything was new.
When I was leaving the flat, I didn’t have any issue either and got my deposit back fully without delay.

October 24, 2024
Unprompted review
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Reply from Holden Property Group

Thank you for such a lovely review, you have been wonderful tenants and we wish you the very best for the future.

From us all at The Holden Property Group Team

Rated 5 out of 5 stars

Have worked for the Holden Property…

Have worked for the Holden Property Group for over five years now.
They are professional, courteous and extremely good to work for.
They also settle Invoices promptly and without issue.
Best Agent I have experienced in over thirty years of trading

November 26, 2024
Unprompted review
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Reply from Holden Property Group

Hi Andy, what a fabulous review to receive. Thank yo so much for taking the time to share.

Rated 5 out of 5 stars

Hands on approach and attentive to tenant's needs

As the tenant of the property being managed by the Holden Property Group, I belive that their team deserves the highest remarks in their work ethic and approach to the tenants needs. Recently I had an issue with a clogged and leaking sink drain and they have resolved the issue very quickly without any complications. This is just one example of their devotion and I hope that you will have a good fortune to let a property being managed by this team.

October 31, 2024
Unprompted review
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Reply from Holden Property Group

Thank you so much for such a wonderful review. We are delighted you are pleased with the service. From us all at the Holden Property Group Team.

Rated 5 out of 5 stars

Professional, efficient and genuinely friendly landlord.

Our experience with Holden Property Group was nothing short of excellent. We are commercial tenants renting offices from HPG for many years always found them to be professional, responsive and efficient - as well as totally reasonable and understanding of tenants' needs. In my experience this is a very rare combination. This is a company that actually demonstrates its values in the way it operates. Best landlord we have rented with by a country mile.

October 31, 2024
Unprompted review
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Reply from Holden Property Group

Thank you so much for such a positive review. All of us in the team are delighted you are thrilled with the customer experience we provide.

Rated 5 out of 5 stars

Lovely team and a wonderful landlord!

We have rented with Holden Property group for over 3 years and we have had a great experience. Any issues or query's are always dealt with quickly and efficiently by Sarah and Sarah, and the maintenance team are always around to help! Would really recommend!! :)

November 15, 2024
Unprompted review
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Reply from Holden Property Group

Thank you so much for such a positive review. The team are all chuffed to pieces and delighted you are enjoying your experience with us.

Rated 5 out of 5 stars

10/10 service

I have been renting with HPG for over three years and they are by far the best property management company I’ve ever rented with!

Sarah and Sarah are always super helpful and answer any queries we have straight away. They always ensure we have everything we need and are incredibly accommodating.

Connor and Mark are also really helpful when they come to do any maintenance checks/repairs around the flat, ensuring the flat is kept in great condition and even tidying up our garden and installing new garden furniture.

Everyone at HPG goes above and beyond to ensure we are comfortable and I am so grateful for the service I have received from them over the years. I couldn’t recommend them enough!

November 4, 2024
Unprompted review
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Reply from Holden Property Group

What a fabulous review to receive. We are all delighted that you're so pleased with the service we provide. Thank you for taking the time to give us your feedback.

Rated 5 out of 5 stars

I’ve had the best experience renting…

I’ve had the best experience renting with the Holden Property Group! Whenever I’ve needed help or assistance with my flat they are always super responsive and quick to help. Everyone I have spoken to at HPG has always been super helpful and friendly! Really recommend as trustworthy and reliable estate agents / landlords :)

November 4, 2024
Unprompted review
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Reply from Holden Property Group

Thank you for such a wonderful review, we are delighted you are pleased with the service we provide. Thank you for your feedback

Rated 5 out of 5 stars

Great landlord and super friendly team

This is our second year with HPG and they have been brilliant throughout. Both Sarah's are lovely and very responsive whenever we reach out to them, and they also give us plenty of notice when any maintenance/inspections etc. needs to done on the flat. Handyman Chris, Connor, and Brad are also great, and are incredibly hardworking to make sure the property is always safe and secure for us and are super friendly. Definitely the best landlord we've had in London, would highly recommend.

November 1, 2024
Unprompted review
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Reply from Holden Property Group

What a fabulous review to receive. We are all delighted that you're so pleased with the service we provide. Thank you for taking the time to give us your feedback.

Rated 5 out of 5 stars

Best Landlord in London

Been renting with Holden's for over three years. We have landed on our feet with the best landlord you could hope for. The property managers, both Sarah, are incredibly competent and diligent (Skills that are lost of most PMs in London). Nothing has ever been an issue for the two Sarah's and they have made our experience as tenants smooth and comfortable. I would highly recommend HPG for property management and for renters looking for a new landlord.

November 1, 2024
Unprompted review
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Reply from Holden Property Group

Wow, what a wonderful review to receive. We are all absolutely delighted that you are thrilled with the service we provide, thank you.

Rated 5 out of 5 stars

Lovely team and a wonderful landlord!

We have rented from HPG for over 2 years now and it has been a wonderful experience. Mark and his team are amazing. Any issues or query's are always dealt with so quickly and communication from both of the lovely Sarah's is positive and efficient. Connor is also an absolute gem and lovely guy who is always so helpful. Thank you team :)

November 1, 2024
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Reply from Holden Property Group

Thank you very much for such a positive review! We are so pleased you are happy with the team and the service. From everyone at The Holden Property Group.

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