Holden Property Group Reviews 

217
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have lived in two different properties rented from Holden since 2015 (so 11 years in total!). Over that time, I have never had any issues - the team have always been superb - from finance, managemen... See more

Company replied

Rated 5 out of 5 stars

My experience in a large one-bedroom flat in the Shepherd’s Bush area has been great. Truly made a home out of the apartment, furnished and continually supported and accommodated with any improvements... See more

Company replied

Rated 5 out of 5 stars

Best landlords/property managers we've ever had. It's been an amazing experience to be looked after by a team of people who seem more like a group of friends than an agency. They're always available... See more

Company replied

Rated 5 out of 5 stars

A truly attentive, supportive and caring team. With how stressful the London renting market can be, this team does a wonderful job at making renting feel at ease and putting renters needs first whethe... See more

Company replied

Company details

  1. Real Estate Rental Agency

Written by the company

Welcome to Holden Property Group We are a boutique, bespoke and better homes provider to the private sector community with a personal service that that puts you first. No third party estate agents involved. Instead, one of our dedicated professionals will guide you through from your initial search to your actual move and your ongoing stay.


Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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4.9

All reviews

(217)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant experience with the Group

Brilliant experience with the Group. Always prepared to go the extra mile.

March 3, 2024
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

Hi Tim. Thank you for such a great review. The Holden Property Team

Rated 5 out of 5 stars

Very attentive landlord

Very attentive landlord. Responds to issues quickly and always polite and understanding.

May 2, 2024
Unprompted review
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Reply from Holden Property Group

Thank you Richard for a great review, we are glad you are pleased with our service. The Holden Property Team

Rated 5 out of 5 stars

Top draw

After over 10 years of knowing them, I can honestly say one of the best Landlords in the business and run a very organised, tight ship

May 2, 2024
Unprompted review
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Reply from Holden Property Group

Hello George, Thank you for such a wonderful review, from us all at the Holden Property Group Team

Rated 5 out of 5 stars

Always professional

Professional fair and polished in what they do.

May 1, 2024
Unprompted review
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Reply from Holden Property Group

Thank you so much for such a fabulous review. Kind regards, The Holden Property Group Team

Rated 5 out of 5 stars

So helpful and supportive

So helpful and supportive, all my queries always fully answered and some gems of advice, wish all companies were like HPG, 99% are not.

April 25, 2024
Unprompted review
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Reply from Holden Property Group

Thank you so much for such a fabulous review. We are delighted you are pleased with our service. Kind regards, The Holden Property Group Team

Rated 5 out of 5 stars

Always incredibly helpful and fair

Always incredibly helpful and fair, rented for 4 years and HPG have been incredibly easy to work with.

May 1, 2024
Unprompted review
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Reply from Holden Property Group

Thank you so much for such a fabulous review. We are delighted you are pleased with our service. Kind regards, The Holden Property Group Team

Rated 5 out of 5 stars

Great experience and really…

Great experience and really professional and friendly people

March 1, 2024
Unprompted review
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Reply from Holden Property Group

Thank you so much for such a fabulous review. We are delighted you are pleased with our service. Kind regards, The Holden Property Group Team

Rated 5 out of 5 stars

Doing the right things is clearly…

Doing the right things is clearly embedded in the Holden culture, a great company with service to match.

April 30, 2024
Unprompted review
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Reply from Holden Property Group

Thank you so much for such a fabulous review. Kind regards, The Holden Property Group Team

Rated 5 out of 5 stars

Super Professional Landlord

From background checks to moving in, everything was very smooth without any hassles.
I was pleasantly surprised at how professional the team at Holden Group was throughout.

Any issues in the house are swiftly addressed.
So far enjoying my stay.

April 29, 2024
Unprompted review
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Reply from Holden Property Group

What a wonderful review to receive, thank you Akhilesh. We are delighted you are pleased with the service we provide. Kind regards, The Holden Property Team

Rated 5 out of 5 stars

Great service

The Holden team are always quick, efficient, professional and helpful, if I could give 6 stars I would.

April 29, 2024
Unprompted review
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Reply from Holden Property Group

This is a wonderful review to receive, thank you. We are delighted you are pleased with the service we provide. Kind regards, The Holden Property Team

Rated 5 out of 5 stars

Not all Landlords are the same

Not all Landlords are the same ! Holden are very different to the norm, open, swift to reply and do what they say they will do, with a friendly touch

April 27, 2024
Unprompted review
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Reply from Holden Property Group

Thank you Nils for such a wonderful review. We are glad you are pleased with our service. Kind regards, The Holden Property Team

Rated 5 out of 5 stars

Tenant's experience

Very quick to respond to any queries and to help resolve any issue that may have occurred.

April 9, 2024
Unprompted review
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Reply from Holden Property Group

Thank you so much for such a positive review, we're delighted you are happy with the service we provide. Kind regards, The Holden Property Group

Rated 5 out of 5 stars

Just wanted to say a few words about…

Just wanted to say a few words about Darryl Humphreys at Holden's. Perhpas the most professional estate agent I have ever met. Genuine and courteous and always goes out of his way to help. It's refreshing to meet such a lovely person within the industry!

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Above & Beyond Service!

I have been with Holden Property Group for the past 3 years and although I am saddened to move on, I am very grateful to have found them.
Every year the team; Sarah S, Sarah K, Chris & Connor have always ensured that I have a smooth and stress free stay.
The team was always friendly, easy to talk to and always responded swiftly to any issues or any assistance that I needed.
Truly above & beyond service!
Wishing the team nothing but the best!

January 24, 2024
Unprompted review
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Reply from Holden Property Group

Hi Sophia, we are absolutely delighted you enjoyed your time with us and thank you so much for such a fabulous review. Take care and all the very best. The Holden Property Group Team

Rated 5 out of 5 stars

Best experience

I have been with Holden for the last 3 years and it was one of the best experiences I've had. Both Sarah's were always super friendly and responsive to anything I needed and were quick to fix any issues in the rare occasion that they did come up. I would definitely be keen to rent from them again in the future.

The tradesmen they use for any works are also really friendly and helpful.

Once again thank you to both Sarah K. and Sarah S!

October 30, 2023
Unprompted review
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Reply from Holden Property Group

What a wonderful review to receive, thank you so very much and we're delighted you enjoyed renting with us. We wish you all the very best. Kind regards, The Holden Property Group

Rated 5 out of 5 stars

100% recommend

They are all extremely friendly, helpful and approachable. If we did ever have a problem in our flat they responded really quickly and got whatever needed fixing really quickly. I mainly dealt with Sarah during my time living in one of the properties they manage and she has been amazing - thank you.

They go above and beyond and even send you a birthday card!

The tradesmen they use for any works are also really friendly and helpful.

Having experienced bad landlord in previous rental properties it is refreshing to have such a positive experience - thank you.

September 20, 2023
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

Hi Bella, thank you so much for your excellent review. It means a lot to us and we truly appreciate it. All the best, The Team at the Holden Property Group

Rated 5 out of 5 stars

The best in London and probably in the UK

I have been with Holden Property Group for over 6 years now, and they are as efficient today as when I moved in. The staff are fantastic and always dealt with whatever issue I had professionally and with empathy. And the apartment itself felt homely and welcoming, maintained to high standards and freshly decorated.
Sarah Stammer and Sarah Kearley Hunt- the best Senior Managers I've come across. I am quite impressed with the way all matters are handled whether it is maintenance, repairs or refurbishment, which has just been completed to a good standard in a short time. Most of all, they are very kind, nice, attentive and helpful people…They were very understanding when I asked for a new bed. I was even offered the option to choose the bed I liked. Whatever you ask for, they will exceed your expectations. I know, sounds like magic 😊
Chris and Connor, the maintenance team, made the experience 10/10. Can’t fault a single thing about these guys- they are providing great service, regularly checking if anything needs to be repaired, and very promptly dealing with any issues reported.
Holden Property Group is a wonderful team of professional and friendly people, who are providing five-star customer service experience and performing with a sense of urgency and thoughtfulness.
I am very grateful to all the people who work there and I just wanted to express my appreciation for the company's consistent level of service, excellent communication and professionalism. Thank you all.

July 30, 2023
Unprompted review
Rated 5 out of 5 stars

Top leasing experience

Renting from the Holden Property Group was a wonderful experience, with the staff providing immediate assistance for any issues that may occur in the flat, and very quick responses to any queries that were made. Everyone was lovely and made renting a smooth and easy process.

June 5, 2023
Unprompted review
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Reply from Holden Property Group

Thank you so much for such a great review. We're delighted you enjoyed your time with the Holden Property Group. Wishing you all the best.

Rated 5 out of 5 stars

I've been a tenant of the Holden…

I've been a tenant of the Holden Property Group for well over 4 years The team are helpful and provide a great tenancy experience. I Would highly recommend to others.

July 5, 2023
Unprompted review
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Reply from Holden Property Group

Thank you so much for such a wonderful review, we really do appreciate it. Kind regards, The Holden Property Group Team

Rated 5 out of 5 stars

Couldn't recommend more

I really struggled with the process for privately renting but the 2 Sarahs I spoke with were nothing but accommodating, friendly and quick to help. Couldn't recommend more

April 17, 2023
Unprompted review

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