Home Arena Reviews 

Ordered a bed that should have been delivered in 5 - 10 working days. They avdvised that I would receive an email for when the delivery would be made. After two weeks had passed I then contacted them through email and got a response from them detailing issues with couriers, I accepted this as they mentioned a poor courier company that damages their products so I resolved to wait. Another week passed and they still made no contact, not even to give me some kind of update - which should be expected for late deliveries. They then said they were having trouble sourcing couriers for two man deliveries as these beds required two persons to work the jobs. It wasn't until the fourth week exactly that I got an email about my upcoming delivery. The delivery was made by a single person so the excuse they gave me was utter rubbish. Over 4 weeks to deliver - bad CS.

A bunch of thieves are there . PLEASE DO NOT GET MISGUIDED BY THE GOOD REVIEWS . They must be fake and written by these company guys themselves . They never refunded my money and not responding to my emails after cancelling my order by themselves . I am in touch with my bank so can send a charge back notice to this fraud company . Also I have reported this unfair, immoral cheaters to trading standard . And I am doing everything I can do against them . I am reporting to company house too though their company records are terrible on company house database .

Still I can not believe that a company can be such immoral . They take the money from customer and do not deliver the goods , and then stop responding when the customer ask for refund . These people live on money earned by such fraudulent activities, curse on them !!We work hard to earn every single penny and these immoral guys rob us this way . A guy (can't mention the name for data protection) used to respond saying in 30 days I will have my refund , since such 30 days been past he is not responding and no refund !!Its almost 2 months now !!

They even reported my previous review saying I am not genuine customer knowingly that I was requesting for my refund . Can't believe some one can lie that way and can be such dishonest . I had to prove to Trustpilot that I was a genuine customer who spendf money with this fraud . Now I request Truspilot to do something , black listed them if possible so no one suffers like me .

Be careful and don't be cheated by these frauds .None of the good reviews is genuine .Do not give them a chance of pick pocketing your hard-earned money .

Thanks
Amin

Great communication with company and delivery driver was helpful calling me to confirm delivery times.
We ordered a small double velvet bed and pleased with quality. The beds feet which screw on are about flimsy but overall our experience was great.

Terrible made an order didn't turn up could never get on the phone to them!
AbsolutelyAvoid them

I ordered a bed from HomeArena on 13th September, they promptly took money for my order, which is as you’d expect. After a week I contacted them via e-mail (BTW don’t try and call, it rings and you’ll get hold music for @10 mins then just hangs up) to ask when will I receive delivery as I had heard nothing, they said “you’ll get a text next week”. Next week came, and no text, so I contacted them again, and again they said “So sorry about this, it’ll come next week”. So I waited and shock horror a week later no text, I think you can see the pattern here. After 3 weeks of not receiving a delivery notification, and 13 e-mails, I decided to cancel the order. I was then told “we can guarantee delivery on Thursday”, but by this time I had read all the Trust Pilot reviews, I wish I had done that prior to ordering, and therefore decided to cancel the order. They accepted the cancellation (although their website says my orders complete….erm “No it’s not!”), and said I would receive a refund within 7 workings days. 7 working days later, no refund. They are no longer replying to my messages. I will be referring the matter to trading standards and also raising this with my credit card company.

In summary, please save yourself a lot of hassle and spend just that little bit more with a well established, reputable, company (as I have since done, who BTW have manged to deliver my bed within the 7 working days I have been waiting for a refund from HomeArena).

Never in my life have I experienced this with any company..numerous fake delivery attempts they said they made.. even though I had took days off work to be in for delivery.. all dates of fake delivery where booked in for Tuesdays the last straw was when they told me they only deliver to my area on Tuesdays as you guessed it.. I took a day off work and waited, I emailed to find out a time only to be told I must of got the dates wrong because I'm booked in for Thursday!!! So not only are they liars but then when you want your money back because you really don't have time for this anymore.. they can't just make it simple and give you your money back! Nope they tell you it takes 7 days to show up in your account! 7 days later and nobfunds refunded! This is sounds like a joke right? Well these monsters really know how To make things worse.. today I got told by them
On the phone that they are truly sorry and 100% be reassured the money would be in my account by 4pm today.. nope no refund! I have been in contact with trading standards for the past 2 weeks in regards to this and anyone going through this same drama with this company I advice you to do the same as this company needs to be stopped.. now filing claims through my bank as this company does not want to give my money back... PLEASE DONT SHOP HERE IT WILL NOT END UP WELL FOR YOU!!!!

I ordered a mattress from online company Home Arena on Friday 26th August 2017. And they took the payment from my account on the 31st August.

The website advises delivery can be up to 10 working days. After 5 working days I emailed asking for an update to be told: 'delivery is between 1 and 2 weeks (working days) Once your order has been allocated for delivery you will get an email and a text message 2 to 3 days in advance. On the day of delivery you will get either a text message or a phone call 30 to 40 minutes in advance.'

To which I replied - 'so what you're saying is wait another week?!' And this was the reply: 'with our divan beds we deliver and make these ourselves, so they do take longer to come than leather beds where we can do next day delivery. We put on the website 10 working days. The accounts department will be in contact regarding delivery date via email 48 hours in advance. On the day of delivery our driver will call you at least half an hour in advance.' I replied 'It is a mattress and NOT a divan bed. I understand and as 10 working days takes us up to Monday 11th Sept I shall expect notification of when delivery will be no later that this Friday.'

I did not receive a reply so emailed again on Monday 11th Sept asking for an update as it had been the full 10 working days. Their reply was simply 'can we deliver next Monday please?' I asked for delivery Friday 15th if possible and they said they would deliver Monday 18th, ignoring my request.

It got to about 3.30pm on Monday 18th Sept and no email, no call, no delivery. My partner rang them and the lies really started - I called them and they did apologise, and after a lengthly call they said delivery would definitely be for Friday, 22nd Sept and they offered us £20 as a good will gesture for the inconvenience.

Friday came, I waited in all day, no delivery. I called Home Arena about 6 times from about 4pm, each time no answer, until the phone line switched off at 5pm. I emailed a couple of times too with no reply. I found them on Facebook - you can't post on their page but I commented on their posts and messaged them, they simply deleted my comments and blocked me! I emailed again asking for a refund.

I then received this email Monday morning 25th Sept 'We will chase this with the depot and get back in touch as quickly as possible. All being well it should be back out for delivery today.' I called the office and finally got though, I asked for a refund and was told this was not a problem and I would be issued one. 5 days on still no refund. (And no mattress!) I have emailed a couple more times, each time they confirm the refund has be issued and to wait. I was told the same when I phoned today.

From (just now) looking on Trust Pilot it looks like we're not alone, really think this company needs investigating.

***update 14 days after asking (and 6 weeks after ordering) I got a refund - minus the £20 'good will' gesture they had previously offered me!!!! Beyond disgusting... I set up a group on a social media site and linked to it from this review so Home Arena reported me to try and get this review removed!! They are very clever and know exactly what they are doing - they just want your money and the interest they can make from holding it in their bank account.

They try to tell you these reviews are not from real customers but their competitors - I 100% promise you they are real. PLEASE I BEG YOU AVOID THIS COMPANY.

Bed is poor quality... but was cheap.
Communication after initial contact was dreadful
I was told delivery was Friday. ... took day off.... waiting in all day and evening but no delivery. Company closed all weekend.
Finally got a phone call with 30 minute warning of delivery on the TUESDAY !!! At which point I was 200 miles away... got someone to go to the house. The delivery company then refused to help put bed upstairs.
AVOID *** AVOID***AVOID***

NEVER EVER USE THIS COMPANY! They deliver you a cheap alternative to the pictures they advertise on their website and then promise you a refund but put you off every week and then start ignoring you. They’ve taken over £400 of our money for beds that are worthy of the skip! #thismorning #tradingstandards #amazonpay #homearena

And 4 months later they have just replied to this issue saying they’ll look into it!!! Hahaha is if! We’ve already had the ASA talk to them and they’ve told them a pack of lies saying they “delivered the wrong beds” TWICE even though I have email proof of them saying they are the correct beds. Absolutely joke, the beds are at the dump where they belong and we’ve learnt a massive lesson not to order from awful companies like this again. Let’s hope one day they get what’s coming to them!

I ordered a bed through this company after they came top on google (dont know how!!!!!) and on top cashback. After realising we could not accept delivery i cancelled the order. To be fair i have always received a response and was notified my order had been cancelled and a refund would be 14 working days. 14 working days still no refund chased with an email to be then told 18 days???? And promised 18 days...you guessed it still waiting!!!! My Credit card company have received all relevant correspondance and a case has been opened. Avoid if you want to be robbed! After reading all these awful reviews i dont know how these people sleep at night!!! AWFUL!!!!!

If i could leave no stars i would.

Awful company, I ordered my new base with headboard at the beginning of August, the bed came late and 1 day before my holiday, on my return we put the bed together!! just awful, i know you get what you pay for, but this was so bad, all twisted so the drawers didn't work, one drawer was broken, the bed was too small for the mattress (my mattress standard size king), called to advise and requested a refund. They convinced me they would send a different bed, i am still waiting 3 weeks later, contacted again today after an email war and requested a full refund, they couldn't tell me when they would collect so i now have to take the bed back to them myself after the adviser argued with me and I stated " i am the customer please do not argue with me, THERE RESPONSE "that doesn't matter!!. DO NOT USE THIS COMPANY!!

Really pleased with my crushed velvet bed. Had no problem with this company, it arrived when it was supposed to and the delivery driver was courteous and texted half an hour before he arrived. Would recommend this company the bed looks fantastic and elegant. Would have paid 4 times more had I gone to a bedding store. Only gripe was there were no instructions but it wasn't difficult to assemble

If I could give them no stars, I would! The WORST company I have EVER dealt with. Appalling customer service! They delivered the wrong item first time then promised to exchange for correct item, but when that turned up they had forgotten to send part of it, so I returned everything. I am still waiting for a refund, first I was told 20 days to process, then a further 8 days and now it has been 5 weeks and still no refund is forthcoming. No use ringing them as the phone rings for 10 mins then cuts off every time! I wish I had read the reviews on here before ordering, so be warned and AVOID this company.

Fairly sure these positive reviews must be from members of staff/friends and family.
Bought a divan bed and not only did they send us the wrong bed, it is of very poor construction.
The drawers don’t even slide in and out properly.
And after a couple of days of use the top of the divan dropped an inch or two which was worrying, then shortly after one side collapsed completely.
Asked for an exchange which whilst granted didn’t turn up on day as promised, very frustrating having took time off work to be in especially for that.
Asked for refund and refused despite two year guarantee advertised.
Won’t be shopping here again!!!

Promise promise promise- delivery 7-10 working days... we are now into week 3 and still no bed... don't order unless you have all the time in the world with these lot

I ordered my crushed velvet bed on the 13.08.2017 I contacted the office to ask when I would receive delivery. They said 10 working days, ten working days came and went!! No bed!! I contacted the again and again and again to be told they would add £20 refund as a gesture of good will because I have waited over a month for my bed to arrive.
I then contacted Arthur in the office , to be told they had nobody to deliver my bed in my area... ever heard of a courier???
I then had another email to say my bed was due to be delivered on the 19.10.2017...
I contacted Arthur again on Friday to make sure the delivery was still going ahead. (NO response 4PM on a Friday office was now CLOSED for the weekend!)
I had an email this morning to say delivery would NOT take place tomorrow as they were struggling to allocate a route to my area!!! Does the south west no exist?! By this stage I had had enough. Nearly TWO MONTHS LATER no bed!
I said "Do you think this is acceptable? You want to refund £20 as a gesture of good will?!"
To then receive ANOTHER email to say my delivery had been CANCELLED AND a refund would be processed within ten days.
I am utterly disgusted. How this "company" can trade I have no idea. About time trading standards were involved I think.
I am now awaiting another email back god help them if that money is not refunded in the scheduled time.. DO NOT ORDER A THING NOT EVEN A PILLOW...
An insult an absolute insult.

Jay Jaina

I was very worried ordering from here looking at the other reviews but i took the risk and ordered the crushed velvet look divan bed and it is absolutely beautiful.
I ordered on the 27/08/2017 and received and email to confirm my delivery on the 07/09/2017. The email confirmed a day without a time, on the 14/07/2017.
I did try to contact them over the phone but was left on hold. It's like no one works in their offices.
I made a mistake on my delivery address but I emailed them on this support@homearena/co/uk and they were very responsive.
On the day no one showed but at 9pm I got a text saying he was 15 minutes away.
The man was ever so friendly and patient, despite my awful directions. We were based in Surrey, and he explained he had come from Manchester, and had done some drops along the way.
The bed is gorgeous and easily put together. It seems sturdy and looks amazing. Happy customer!!

Dreadful experience. Returned their bed, unwrapped and as delivered, as did not live up to our expectations. Have now been waiting for five weeks for our refund and despite numerous emails and assurances no refund forthcoming. Truly painful experience.

I ordered a Divan bed from HomeArena last week, without seeing the terrible reviews from other customers on here first! I paid extra for express delivery as we were moving house and were desperate for a new bed. I was told delivery would be Friday, waited in all day and no bed arrived even though 'Arthur' assured me it was coming in the afternoon via email. I contacted them through Facebook after being very concerned by the reviews I had now found and had a reply Saturday morning from 'James' assuring me the bed had been sent out with Panther Couriers and would be with me Monday. No bed Monday, contacted them again and was assured they would now send it with their delivery driver next day. After multiple emails to 'Arthur' I was told the bed would be delivered today between 3-6pm. NO BED HAS ARRIVED!! I now believe this company to be untrustworthy and deceitfully taking money from customers online. AVOID AT ALL COSTS!

I do not expect they will be giving us a refund any time soon, so next steps will be to report to trading standards and I urge all previous customers to do the same!

UPDATE 15/9/2017:

So after much complaining our bed has arrived....but missing the headboard! Let's see how long it takes to get it now!

Bought a bed at homearena online only to relise they don't deliver to northern Ireland .. Contacted them said I would be refunded in a few days past no refund .. contacted them again told you will be refunded will show up in a few days . Still no refund after 10 days contacted them again to be told they will contact there accounts department will be refunded in a few days ...2 weeks still no refund contacted them no reply .day 15 contacted no reply day 16 contacted no reply ...
Have had to contact my card company to try get this resolved
Avoid this company as If for any reason you need refunded you will be very distressed trying to get one