Product looks reasonable quality ( although not yet tested), it's a present for someone. Price is very good. Service was excellent. Would definitely recommend and use again. Thank you. A satisfied... See more
Location
Switch locationBlyth Valley Retail Park, Cowpen Road, NE24 5TP Blyth, Northumberland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went into the Blyth store today needing some paint for a bedroom storage unit. I didn’t have the first idea what I would need as I am the furthest thing from a painter-decorator. Janet was my... See more
Can’t fault anything,I’ve been in 4/5 times in the last 2weeks & all the staff were exceptional,so helpful,I got everything I needed,They we’re so friendly,funny & I can honestly say it was a joy to S... See more
We bought a few items and when we went to pay we were served by Anne. As soon as we walked up to her she was huffing and wouldn't look at us. She acted like we were wasting her time. I said hello and... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Blyth
Written by the company
Homebase
Written by the company

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Blyth Valley Retail Park, Cowpen Road, NE24 5TP, Blyth, Northumberland, United Kingdom
- 0345 640 7837
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Click and collect is a time saver
Click and collect is a time saver. Help loading was offered.
Friendly staff & no problems
Friendly staff, straightforward service.
Very polite
Very polite, helpful and hands on with helping with heavy goods
Quick and easy
Quick and easy - couldn’t fault it. Staff were very friendly and helpful too
Coffee table purchase
We bought a coffee table in the Blyth store and were served by Lesley who was very pleasant and helpful
Thank you so much to Billy and Adam…
Thank you so much to Billy and Adam Homebase Blyth who helped me into my car with garden furniture / they could not have been more helpful .
Thanks Gentlemen
We bought a few items and when we went…
We bought a few items and when we went to pay we were served by Anne. As soon as we walked up to her she was huffing and wouldn't look at us. She acted like we were wasting her time. I said hello and smiled and she ignored me. She started scanning and I asked if I can pay half cash half card, she huffed again and rolled her eyes and said fine. As I got my purse out my bag, she flapped her arms to hurry me up. I'd even understand a little bit if it was busy and there was a queue but there was literally no other customers.
Myself and my partner felt so uncomfortable and won't be returning even though this is our local DIY shop and we've just moved to a house that needs a lot of work.

Reply from Homebase - Blyth
Brilliant service
I loved that I could order an item anf it would be brought in to the store of my choice for pickup.
Also, I brought in a couple of tools I'd been having minor issues with, and Arron, the assistant in the store was so helpful and kind. He resolved both issues and showed me how to do them myself next time. Thank you so much.
Great quick service
Great quick service, in and out after only ordering a few hours ago online. Gareth was very kind to help bring the heavy toilet to my car :)
Friendly and helpful staff :)
Only been a couple times but staff are…
Only been a couple times but staff are great so friendly and helpful made shopping so much easier and refunds quick and easy and even click and collect helping me get my rattan furniture into my tiny car! Will be shopping here more thank you to the great staff at blyth!
Prices are bit expensive compared to…
Prices are bit expensive compared to other diy stores.cleanliness of store ie floor and stairs dirty
No problem at all in the ordering and…
No problem at all in the ordering and click and collect service. Spot on and nice friendly lady at checkout. Thank you
The assistant was very pleasant and…
The assistant was very pleasant and polite purchase was quick and easy
Staff were great very helpful Lesley…
Staff were great very helpful Lesley and Simon answerd all our questions and help us to our car with the furniture we bought
Heavy BBQ defeated me!
I went to buy a bbq which wasn’t on the shop floor but the helpful staff (Chris and Anne W) fetched it from the warehouse in a couple of minutes. Both very friendly. I got it to the car and sorted out the car seats then discovered I could lift it in (66kgs!).
I went back to the shop and asked if Chris could help me (he had previously offered). He came straight out to sort it with me and I was on my way. Just how you want shopping to be. Thanks both!
Efficient
It was very very quick and efficient, no more than 2 mins at the store. Well done
Super quick click and collect.
It literally took a few minutes to pick up our purchase from the click and collect counter as it was already waiting there for us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







