Homebase - Blyth Reviews 

163
TrustScore 4.5 out of 5

4.7

Blyth Valley Retail Park, Cowpen Road, NE24 5TP Blyth, Northumberland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Product looks reasonable quality ( although not yet tested), it's a present for someone. Price is very good. Service was excellent. Would definitely recommend and use again. Thank you. A satisfied... See more

Rated 5 out of 5 stars

I went into the Blyth store today needing some paint for a bedroom storage unit. I didn’t have the first idea what I would need as I am the furthest thing from a painter-decorator. Janet was my... See more

Rated 5 out of 5 stars

Can’t fault anything,I’ve been in 4/5 times in the last 2weeks & all the staff were exceptional,so helpful,I got everything I needed,They we’re so friendly,funny & I can honestly say it was a joy to S... See more

Rated 1 out of 5 stars

We bought a few items and when we went to pay we were served by Anne. As soon as we walked up to her she was huffing and wouldn't look at us. She acted like we were wasting her time. I said hello and... See more

Company replied


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Blyth Valley Retail Park, Cowpen Road, NE24 5TP, Blyth, Northumberland, United Kingdom

  • 0345 640 7837

4.7

Excellent

TrustScore 4.5 out of 5

163 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(163)

690 reviews in the last 12 months

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Rated 5 out of 5 stars

Blyth store & Lesly

I visited the Blyth store on 2/8/24 & was helped by Lesley. She gave me honest product information & I bought a set of 4 garden chairs, which I love. I’m currently decorating & she gave me hints & tips on products that could help greatly. Really lovely lady, helpful, not pushy, exactly what you need when starting a project. Thanks Lesley x

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Good Job

Ordering online is fast and easy. Orders are usually ready quickly. Staff are friendly & helpful. The assistant I spoke to went out of her way to ensure I could manage ,& that's not the first time.

August 2, 2024
Unprompted review
Rated 1 out of 5 stars

Refunds/offers

Bought 3 tins of paint, all included in the buy one get one half price which cost £67.50 (£27.00 each) - returned one unopened one and received £20.25 back so 2 tins that should have cost £40.50 (£27 + £13.50) has cost £47.25 - I personally do not think this is fair and is in breach of your BOGO half price offer, but we were told there was nothing that could be done about it

July 14, 2024
Unprompted review
Homebase - Blyth logo

Reply from Homebase - Blyth

Hi Leanne​, 
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Amy” in the subject line, and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase

Rated 1 out of 5 stars

Item was damaged and had to be returned

Item was damaged and had to be returned

July 17, 2024
Homebase - Blyth logo

Reply from Homebase - Blyth

Hi Mr Brownlie,

We’re sorry to hear your item was damaged. We appreciate you bringing this to our attention and will share your review with the store to review further.

Thanks,
Team Homebase

Rated 1 out of 5 stars

I spoke to a lady called Lesley…

I spoke to a lady called Lesley regarding some advice for climbing plants and found the worker rude and abrupt I explained I was new to gardening and was unsure what I was looking to be rudely told I was out of season for what I was looking and then went on to show me a couple of reduced clematis climbers but then was told if I had come back early in the year there would have been a lot more choice I found the experience very difficult I would NOT wish my experience to be put onto someone else especially after I had spoke to a lady at the till who did apologise for her colleagues actions to be told she can be very abrupt with customers etc I don’t find this expectable.

July 19, 2024
Unprompted review
Homebase - Blyth logo

Reply from Homebase - Blyth

Hi Jac​,

Thanks for bringing this to our attention. We’re sorry to hear of your disappointing experience instore. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.

Team Homebase

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