Product looks reasonable quality ( although not yet tested), it's a present for someone. Price is very good. Service was excellent. Would definitely recommend and use again. Thank you. A satisfied... See more
Location
Switch locationBlyth Valley Retail Park, Cowpen Road, NE24 5TP Blyth, Northumberland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went into the Blyth store today needing some paint for a bedroom storage unit. I didn’t have the first idea what I would need as I am the furthest thing from a painter-decorator. Janet was my... See more
Can’t fault anything,I’ve been in 4/5 times in the last 2weeks & all the staff were exceptional,so helpful,I got everything I needed,They we’re so friendly,funny & I can honestly say it was a joy to S... See more
We bought a few items and when we went to pay we were served by Anne. As soon as we walked up to her she was huffing and wouldn't look at us. She acted like we were wasting her time. I said hello and... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Blyth
Written by the company
Homebase
Written by the company

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Blyth Valley Retail Park, Cowpen Road, NE24 5TP, Blyth, Northumberland, United Kingdom
- 0345 640 7837
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order and pick up
We have recently moved to Blyth and…
We have recently moved to Blyth and have used this store a few times now. On each visit all of the staff we encountered were pleasant, friendly and helpful and all done with a smile. . We were able to convey our findings to the manager on our last visit and she was delighted to hear we had experienced such great customer service.
Definitely would recommend this store.
Staff were very friendly
Staff were very friendly, helpful & knowledgable. One member in particular (Dan) went out of his way to assist in carrying & getting a trolley for me. Thank you.
I got the text message to say my order…
I got the text message to say my order was ready to collect. When I got to the store I found My order was no where in sight. Click and collect must have been broken as I had what seemed a lengthy wait till my order was ready. I can't fault the staff who were very helpful. Holmebase you need to fix your click and collect issue quickly as it didn't work this time.

Reply from Homebase - Blyth
Excellent customer service
Great service today in Blyth store by Janet. Good old fashioned customer service with a smile, willing to help and go the extra mile. Made my day!
Good experience
The store is clean well laid out competitive prices and the staff are always helpful.
Excellent customer service
Ordered click and collect issue with items , helpful staff but Janet went beyond this and found items that were in better condition. Helpful customer service
Janet was extremely helpful with my Mum…
Janet was extremely helpful with my Mum who needed assistance getting everything she needed for some painting/decorating she’s having done
Lesley the lady who served me was very…
Lesley the lady who served me was very polite & helpful.
Pleasant staff,my order was ready just…Happy Customer
Pleasant staff,my order was ready just to pick up.
Served by Leslie
Served by Leslie. Very pleasant, very helpful and great customer care.
A big thank you
Anne B went out of her way to make sure we were well looked after. I’d spent around £500 on two trips to the store on the same day and she was able to save as much money as possible.
On a general note I find the likes of B&Q silverlink too big and staff are hard to find and not that helpful. I always find that his Homebase store has everything I need and the staff are more than happy to help.
The ladies in store were wonderful when…
The ladies in store were wonderful when picking up today.
Really welcoming and engaging. Thank you for making it an easy pick up
There is none better than Homebase for…
There is none better than Homebase for providing fast efficient service with quality goods.
Great products and excellent customer…
Great products and excellent customer service, Lesley was very helpful.
Homebase Blyth was amazing
Homebase Blyth was amazing! Adam was a star helping me unbox the chair and get it into the car, as I had my young daughter with me. The chair quality is fab after buying from dusk where the chair quality was horrific. I love it!
Very poor online service
Very poor online service. 15% discount not applied yesterday. Store unable to rectify.

Reply from Homebase - Blyth
Shocking attitude
Poor customer service. I went to buy another tin of paint but couldn't see what I needed, went to customer service and was told it could be discontinued or we could get some in but I couldn't tell you. I had to look on my phone to see if I could order a tin but found the they had two tins!! I eventually got mine. The assistant couldn't have cared any less. I wonder if this is another reason people shop online 🤔 if you don't want the job give it up to someone that might actually enjoy it and help the customers. The store had very few customers in, so she wasn't rushed off her feet.

Reply from Homebase - Blyth
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







