Homebase - Blyth Reviews 

163
TrustScore 4.5 out of 5

4.7

Blyth Valley Retail Park, Cowpen Road, NE24 5TP Blyth, Northumberland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Product looks reasonable quality ( although not yet tested), it's a present for someone. Price is very good. Service was excellent. Would definitely recommend and use again. Thank you. A satisfied... See more

Rated 5 out of 5 stars

I went into the Blyth store today needing some paint for a bedroom storage unit. I didn’t have the first idea what I would need as I am the furthest thing from a painter-decorator. Janet was my... See more

Rated 5 out of 5 stars

Can’t fault anything,I’ve been in 4/5 times in the last 2weeks & all the staff were exceptional,so helpful,I got everything I needed,They we’re so friendly,funny & I can honestly say it was a joy to S... See more

Rated 1 out of 5 stars

We bought a few items and when we went to pay we were served by Anne. As soon as we walked up to her she was huffing and wouldn't look at us. She acted like we were wasting her time. I said hello and... See more

Company replied


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Blyth Valley Retail Park, Cowpen Road, NE24 5TP, Blyth, Northumberland, United Kingdom

  • 0345 640 7837

4.7

Excellent

TrustScore 4.5 out of 5

163 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(163)

690 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have recently moved to Blyth and…

We have recently moved to Blyth and have used this store a few times now. On each visit all of the staff we encountered were pleasant, friendly and helpful and all done with a smile. . We were able to convey our findings to the manager on our last visit and she was delighted to hear we had experienced such great customer service.
Definitely would recommend this store.

May 25, 2024
Unprompted review
Rated 2 out of 5 stars

I got the text message to say my order…

I got the text message to say my order was ready to collect. When I got to the store I found My order was no where in sight. Click and collect must have been broken as I had what seemed a lengthy wait till my order was ready. I can't fault the staff who were very helpful. Holmebase you need to fix your click and collect issue quickly as it didn't work this time.

June 1, 2024
Unprompted review
Homebase - Blyth logo

Reply from Homebase - Blyth

Hi Michael,

We’re sorry you’ve had a disappointing experience with your click and collect! We'll ensure this is fed back. We hope your next experience with us will be the 5* experience you deserve 😊 

Thanks,
Team Homebase

Rated 5 out of 5 stars

A big thank you

Anne B went out of her way to make sure we were well looked after. I’d spent around £500 on two trips to the store on the same day and she was able to save as much money as possible.

On a general note I find the likes of B&Q silverlink too big and staff are hard to find and not that helpful. I always find that his Homebase store has everything I need and the staff are more than happy to help.

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

Homebase Blyth was amazing

Homebase Blyth was amazing! Adam was a star helping me unbox the chair and get it into the car, as I had my young daughter with me. The chair quality is fab after buying from dusk where the chair quality was horrific. I love it!

April 30, 2024
Rated 1 out of 5 stars

Very poor online service

Very poor online service. 15% discount not applied yesterday. Store unable to rectify.

May 1, 2024
Unprompted review
Homebase - Blyth logo

Reply from Homebase - Blyth

Hi Roy

We really appreciate you bringing this to our attention. We're as disappointed as you and one of our Customer Escalations Team will be in contact shortly to get this sorted for you

Team Homebase

Rated 1 out of 5 stars

Shocking attitude

Poor customer service. I went to buy another tin of paint but couldn't see what I needed, went to customer service and was told it could be discontinued or we could get some in but I couldn't tell you. I had to look on my phone to see if I could order a tin but found the they had two tins!! I eventually got mine. The assistant couldn't have cared any less. I wonder if this is another reason people shop online 🤔 if you don't want the job give it up to someone that might actually enjoy it and help the customers. The store had very few customers in, so she wasn't rushed off her feet.

April 30, 2024
Unprompted review
Homebase - Blyth logo

Reply from Homebase - Blyth

Hi Eddie,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

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